Compare ScreenMeet Support vs Remote Utilities vs ITmanager

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Crozscore:

70%
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100%
34%
interest falling

Crozscore:

79%
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36%
interest rising

Crozscore:

64%
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28%
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Software Description:

Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android).

Integrated with all leading CRM's, ScreenMeet Support is next generation remote support.

We make it simple for SaaS, E-com and mobile companies to see and troubleshoot their customers' issues in real-time.

Software Description:

Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.

Software Description:

Remotely monitor and manage servers from any mobile or desktop device with ITmanager.

This service allows IT managers to do their job more efficiently by securely managing a number of different servers, including Windows, Active Directory, Microsoft Exchange, VMware vSphere ESXi or vSphere vCenter, Hyper-V, XenServer, XenApp, SSH (Secure shell), Telnet, Amazon Web Services (AWS), RDP, VNC, Apple Remote Desktop (ARD) and more, anywhere, at anytime! A FREE 7 day subscription to the ITmanager.net service is included. The monthly subscription fee is only $25 USD per month per Network Administrator.

PLEASE NOTE
The ITmanager service includes an optional enterprise server which is installed on a Windows server behind your firewall. The enterprise server can be downloaded on our website. The enterprise server enables monitoring and management of servers behind firewalls without opening any ports in the firewall. Connections to the enterprise server are encrypted for security. The enterprise server supports multiple users.

Monitor:

  • Monitor servers with Ping, HTTP, TCP Ports, Windows CPU, Disk space, Memory, Service and SNMP Network usage
  • View graphs and charts of response times
  • Configure thresholds when servers are down, slow or returning error codes
  • Notifications sent to Email, SMS, iOS or Android Push.
  • Notify multiple users based on different start time and repeating criteria
  • Monitor servers on the Internet as well as servers behind the firewall
  • Integrates with PagerDuty

Windows Management includes:

  • System Information
  • Services
  • RDP
  • Shutdown & Reboot
  • Event Viewer
  • File Explorer
  • Powershell
  • Task Manager
  • DHCP Manager
  • DNS Manager
  • Shares
  • Task Scheduler
  • Printers
  • VNC

Active Directory Management Includes:

  • Managing users
  • Managing groups
  • Browsing or searching the Active Directory Tree

Microsoft Exchange Management Includes:

  • Create, edit and delete mailboxes and groups

VMware vSphere vCenter and ESXi Management Includes:

  • Start or stop vSphere vCenter servers or ESXi hypervisors
  • Reset vSphere vCenter servers or ESXi hypervisors
  • View vSphere vCenter or vSphere ESXi statuses and see screenshots
  • Connect to the console using SSH and VNC

Hyper-V and XenServer:

  • Start, stop and reset virtual machines
  • View virtual machine statuses and see screenshots
  • Connect to the console

XenApp:

  • Disconnect, logout and send messages to sessions
  • Manage applications, machines and delivery groups

Telnet and SSH (Secure Shell):

  • Telnet client for connecting to remote devices which are running a telnet server
  • SSH (secure shell) client connects to devices running SSH servers
  • SSH (secure shell) is very similar to telnet but is encrypted, hence the name secure shell

VNC and RDP:

  • RDP (Remote Desktop Protocol) client for connecting to Windows servers running RDP server
  • VNC client connects to any computer running a VNC server
  • View the screen with VNC and RDP and control the mouse and keyboard

Apple Remote Desktop (ARD):

  • Apple Remote Desktop (ARD) for managing Mac computers
  • View the screen via Apple Remote Desktop (ARD)
  • Control the mouse and keyboard via Apple Remote Desktop (ARD)

Other Features Include:

  • Amazon Web Services (AWS)
  • BlackBerry Enterprise Server

Network Tools:
Ping, Traceroute, Whois, Subnet Calculator, DNS Lookup, Scan network to discover servers automatically

A FREE 7-day subscription is provided to all new ITmanager users. Purchasing a subscription will allow you to use the application on all of your Android, iOS and BlackBerry devices as well as through any web browser with our web app.

Your opinion is important to us; help us improve your experience with ITmanager by rating our app.

Features:

  • Multi-User
  • External Integrations

Features:

Features:

  • Dashboard
  • Multi-User
  • Google Apps Integration
  • Notifications
  • 2-Factor Authentication

Summary:

  • Remote Support

  • Co-Browse Apps on iOS

  • See Any Android Device

  • Remote Control any PC

  • Remote Control any MAC

  • Cloud-Based Recording

  • All Web-Based for Support Agent

Summary:

  • Remote access over LAN — connect directly to a remote PC using its IP address or DNS name.

  • Remote access over the Internet — bypass firewalls by using our built-in and free cloud service.

  • Unattended access — deploy the Host module for 24/7 access to a remote PC.

  • Self-hosted server — route all remote connections through your own intermediary server.

  • Unlimited one-to-many sessions — connect to multiple remote PCs simultaneously.

  • RDP-over-ID lets you start an RDP session over the Internet using Remote Utilities as transport.

  • Attended access — provide ad hoc remote support over the Internet using the Agent module.

  • Multi-monitor support — switch between monitors connected to the remote PC.

  • Record high-definition video of a remote session for viewing and auditing later.

  • MSI file is available for free — you can configure it using the built-in MSI configurator.

Summary:

  • Remote management and monitoring of servers

  • Remote management and monitoring of networks

Basic

$19.00
1 user(s) / month
Included in plan:
  • All Features
  • All Platforms

Premium

$39.00
1 user(s) / month
Included in plan:
  • Recording
  • All Features
  • All Platforms

Free license

Free
Included in plan:
  • Can control up to 10 remote PCs
  • Complete program functionality
  • No ads

STARTER

$99.00
One-off payment
Included in plan:
  • All program features except full silent install
  • Pay per concurrent tech
  • Each tech can control up to 20 remote computers

MINI

$249.00
One-off payment
Included in plan:
  • All program features except full silent install
  • Pay per concurrent tech
  • Each tech can control up to 50 remote computers

PRO

$499.00
One-off payment
Included in plan:
  • All program features
  • Pay per concurrent tech
  • Each tech can control an unlimited number of remote computers
  • Full silent install

Pricing:

  • Starting from: $25.00/month
  • Credit card required: No
  • 7-day free Trial available

Monthly Subscription

$25.00
1 user(s) / month
Included in plan:
  • Network Tools
  • BlackBerry Enterprise Server
  • Amazon Web Services
  • Google Apps
  • VNC/RDP/ARD
  • SSH/Telnet
  • XenApp
  • XenServer
  • Hyper-V
  • VMware
  • Web Interfaces
  • Exchange
  • Active Directory
  • Windows
  • Audit Logging
  • Keychain
  • Server Monitoring

FAQs:

    Does this service integrate with any other apps?
  • Yes, Salesforce, ServiceNow and Zendesk

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, will full reporting capabilities.

  • What platforms does this service support?
  • Web-based for agent. Windows, Mac, iOS and Android for end-user.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, absolutely!

  • Does this service offer an API?
  • No, it doesn't.

  • What are some applications this service is commonly used in tandem with?
  • Zendesk Tickets; Zendesk Chat; Salesforce Service Cloud; ServiceNow.

  • Who are the main user groups of this service?
  • Customer Support Agents in SaaS, e-com and mobile companies.

  • What is this service generally used for?
  • Complex technical support issues.

FAQs:

    What platforms does this service support?
  • Windows, iOS, Android

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Remote Desktop Manager, Microsoft Remote Desktop Services (RDP/RDC).

  • Who are the main user groups of this service?
  • Enterprise IT departments, small business owners, helpdesk technicians.

  • What is this service generally used for?
  • Remote access, remote support and network administration.

  • Does this service offer an API?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • Remote Desktop Manager, Microsoft Remote Desktop Services (RDP/RDC).

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • email support, phone support, online chat support.

  • Does this service offer an API?
  • No

  • What are some applications this service is commonly used in tandem with?
  • PagerDuty integration.

  • Does this service offer multi-user capability (e.g. teams)?
  • Multiple IT Admins from the same company can use ITmaanger.net

  • Does this service integrate with any other apps?
  • PagerDuty

  • What platforms does this service support?
  • We support IOS, Android, BlackBerry and we also have a web client.

  • What is this service generally used for?
  • ITmanager.net is used by IT support people to monitor and manage networks and servers from their smartphone or tablet.

  • Who are the main user groups of this service?
  • Most ITmanager.net customers are either MSPs or corporate IT departments.

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Ottawa
Employees:
11-50
Likes:
Followers:

Other:

Who uses ScreenMeet Support
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Remote Utilities
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Czech, Arabic, English, Portuguese, Chinese, Danish, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses ITmanager
  • Freelance
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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