Compare ScreenMeet Support vs appVuze vs CloudBerry Remote Assistant

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Crozscore:

69%
what is this?
100%
34%
interest falling

Crozscore:

51%
what is this?
18%
interest falling

Crozscore:

83%
what is this?
48%
no significant changes
ScreenMeet Support screenshot appVuze screenshot CloudBerry Remote Assistant screenshot view 1 more

Software Description:

Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android).

Integrated with all leading CRM's, ScreenMeet Support is next generation remote support.

We make it simple for SaaS, E-com and mobile companies to see and troubleshoot their customers' issues in real-time.

Software Description:

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

Software Description:

CloudBerry Remote Assistant is a Windows software for remote control and desktop sharing. The solution is designed for quick and secure access and control a remote desktop or server computer over the Internet.

Features:

  • Multi-User
  • External Integrations

Features:

  • Customer Management
  • Multi-User
  • Chat
  • Call Tracking
  • Data Visualization
  • External Integrations

Features:

  • External Integrations
  • Customer Management
  • Password & Access Management
  • Project Management

Summary:

  • Remote Support

  • Co-Browse Apps on iOS

  • See Any Android Device

  • Remote Control any PC

  • Remote Control any MAC

  • Cloud-Based Recording

  • All Web-Based for Support Agent

Summary:

    No key features associated with this application.

Summary:

  • Remote control and desktop sharing

  • SSL-encrypted connection

  • Text and voice chat

  • Usage of Windows key in scaled mode

  • Bandwidth optimization

  • Display of remote cursor

  • Unattended access

  • Invite users through link

  • Disconnect shutdown behavior

Basic

$19.00
1 user(s) / month
Included in plan:
  • All Features
  • All Platforms

Premium

$39.00
1 user(s) / month
Included in plan:
  • Recording
  • All Features
  • All Platforms

FAQs:

    Does this service integrate with any other apps?
  • Yes, Salesforce, ServiceNow and Zendesk

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, will full reporting capabilities.

  • What platforms does this service support?
  • Web-based for agent. Windows, Mac, iOS and Android for end-user.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, absolutely!

  • Does this service offer an API?
  • No, it doesn't.

  • What are some applications this service is commonly used in tandem with?
  • Zendesk Tickets; Zendesk Chat; Salesforce Service Cloud; ServiceNow.

  • Who are the main user groups of this service?
  • Customer Support Agents in SaaS, e-com and mobile companies.

  • What is this service generally used for?
  • Complex technical support issues.

FAQs:

    What is this service generally used for?
  • Primarily the service is used to provide customer support to mobile app users.

  • Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

  • Who are the main user groups of this service?
  • Small and medium sized businesses as well as large enterprises.

  • Does this service integrate with any other apps?
  • Yes. Currently, appVuze provides integration with Zendesk.

  • What platforms does this service support?
  • Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.

FAQs:

    What is this service generally used for?
  • The Remote Assistant is built for providing its users a PC remote access along with voice and text chat for communications.

  • Does this service offer an API?
  • Remote Assistant is a freeware standalone software, no API needed

  • Does this service integrate with any other apps?
  • CloudBerry Backup, CloudBerry Managed Backup Service work fine with Remote Assistant

  • Who are the main user groups of this service?
  • Remote Assistant can be used by both it-service providers and end-users

  • Does this service offer guides, tutorials and or customer support?
  • There is a user manual on the website

  • What are some applications this service is commonly used in tandem with?
  • CloudBerry Remote Assistant is fully integrated with Cloudberry Managed Backup Service

  • What platforms does this service support?
  • Currently Remote Assistant is supported by Windows OS

  • Does this service offer multi-user capability (e.g. teams)?
  • This feature is currently under development, no ETA yet

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
72

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses ScreenMeet Support
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses appVuze
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses CloudBerry Remote Assistant
  • Personal
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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