You can swiftly deploy advanced analytics and machine learning to improve your understanding of your customers and optimize their journeys without the need for a full team of data scientists. Thanks to our software as a service approach and our open APIs we can easily integrate with your existing tech and add value to your current customer intelligence solutions without needing to start again from scratch.
KEY CAPABILITIES:
Testing and Learning
Guided Analytics
Personalisation and Recommendations
Customer Journey Optimisation
KEY BENEFITS:
Enrich your customer data and gain deeper insights about your customers with our built-in machine learning and AI. Get a single customer view and machine learning powered attribution to understand your customers better.
Boost customer acquisition and retention rates with analytic A/B, Multi-arm Bandit and Multi-variate testing to work out what content, messaging, channels and layout works best for each customer.
Increase customer loyalty and engagement rates by personalising every contact point across web, app, SMS, and even offline marketing channels.
Increase customer dwell time and spend with unique recommendations for every customer.
About Brand24
Brand24 offers real-time social media monitoring and analytics at an affordable price. This tool is designed to keep track of online conversations about your brand, products, and competitors. It collects real-time data from millions of sources, including:
● Social media platforms (Facebook, Instagram, Twitter, Twitch, TikTok, Youtube, Telegram),
● Podcasts,
● Publicly available newsletters,
● Online news sites,
● Blogs,
● Forums,
● Reviews sites.
Dashboard features include comprehensive analytics, actionable customer insights, email alerts, influencer analysis, automated PDF reports, infographics, sentiment analysis, and more!
With Brand24, you can find influencers, increase brand awareness, improve customer support, measure your marketing efforts, conduct a competitor analysis and do social selling.
Features
API
Audience Targeting
Brand Management
Conversion Tracking
Data Export
Data Import
External Integrations
Keyword Tracking
Lead Management
Lead Scoring
Link Tracking
Marketing Automation
Multi-User
Notifications
Social-Media Integration
Net Promoter Score
Features
API
Audience Targeting
Brand Management
Conversion Tracking
Data Export
Data Import
External Integrations
Keyword Tracking
Lead Management
Lead Scoring
Link Tracking
Marketing Automation
Multi-User
Notifications
Social-Media Integration
Net Promoter Score
Summary
No key features associated with this application.
Summary
Real-time Internet Monitoring
Influencer Analysis
Sentiment Analysis
Collaborative Work & Report Generation
Competitor Knowledge
Mobile App for iOS/Android
Pricing
Starting from: $49.00/month
Credit card required: No
Individual: $59 per month
Team: $119 per month
Pro: $179 per month
Enterprise: $299 per month
Individual
$59.00
1 user(s) / month
Included in plan:
3 keywords
2K mentions per month
Team
$119.00
unlimited user(s) / month
Included in plan:
7 keywords
5k mentions per month
Pro
$179.00
unlimited user(s) / month
Included in plan:
12 keywords
25k mentions per month
Enterprise
$299.00
1 user(s) / month
Included in plan:
25 keywords
100k mentions per month
FAQs
Who are the main user groups of this service?
Digital Marketers
Data Scientists
Customer Experience Managers
Customer Engagement Managers
Head of Brand & Digital
Head of Customer Relationship Management
Head of Brand Marketing and Planning
UX Design Manager
Director of eCommerce
Group Multichannel Director
Head of Loyalty and Personalisation
Multi-channel Trading Manager
Head of eCommerce
Director of Marketing Ops
Director of Digital
Exec Director of the IMI team (Insights and Marketing Intelligence)
Multichannel Director
Head of Insights & Acquisition
Head of Digital
Customer Experience, Voice of the Customer and Measurement Lead
Customer Insight and Engagement Manager
Customer Experience Insight Manager
Senior Customer Experience Manager
Director, Customer Proposition
Head of Customer Experience
Digital Customer Experience Manager
Head of Global Customer Experience
Head of Customer Marketing and Systems
Customer Insight Analyst
Head of Service Development and Automation
Does this service offer multi-user capability (e.g. teams)?
Yes, we have multi-user groups and role functionality.
Does this service offer guides, tutorials and or customer support?
Yes, SAS has 24/7 global customer support with optional free and paid education available.
What is this service generally used for?
Testing and learning with experiments, customer journey optimisation, delivering personalisation and recommendations, using guided digital analytics.
Does this service integrate with any other apps?
We have open APIs to allow custom integrations with most other tools or apps.
What platforms does this service support?
This is a software as a service offering built on an open API framework. It can collect data from websites and apps for Android and iOS. Data can be exported into most proprietary third-party open source applications.
Does this service offer an API?
Yes, a wide range of APIs are available for most functions within the solution.
What are some applications this service is commonly used in tandem with?
Web analytics tools, CRMs, CMSs, BI and analytics solutions.
FAQs
What platforms does this service support?
Brand24 supports monitoring major social media platforms like Facebook, Twitter, Youtube, TikTok, Telegram, and Instagram.
Does this service integrate with any other apps?
Slack
Who are the main user groups of this service?
We monitor over 30,000 brands and products. Including companies like Intel, Panasonic, IKEA, Vichy, Air France, GlaxoSmithKleine and Samsung. Apart from brands themselves, our second largest customer group are all types of agencies – PR agencies, social media agencies, marketing agencies, interactive agencies, etc. 50% of our subscribers are small and medium companies - i.e. doctors, shop owners, restaurant owners, startups, ebay sellers.
What is this service generally used for?
Brand24 is an online monitoring and analytics tool that helps brands understand their audience, track online mentions and reach out to prospects and current customers.
Does this service offer multi-user capability (e.g. teams)?
Brand24 enables its users to share projects, alerts and results across teams.
Does this service offer guides, tutorials and or customer support?
Brand24 offers many support options: via phone, FAQs. video tutorials and for all professional packages - 24/7 online support.
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