Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.
From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.
Build your ideal service management environment in just a few simple steps with Vivantio:
Elect a delivery method: SaaS or on-premise. We support both.
Choose a licensing option: Named, concurrent or a mix of both. Our flexible licensing model allows you to give technicians the right level of access without blowing your budget out of the water.
Pick a product: Browse the many available feature modules and deploy only those that make sense for your organization’s service needs.
Take a modular approach to building your service management vision – the right combination with Vivantio brings your ideal strategy to life.
Grow your business, not your support queue.
Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.
Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.
With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.
Batch Permissions & Access
IT Service Desk: Manages tickets and service requests, email integration of self-service portal.
Self-Service Portal: Employees can resolve their issues independently.
Contract Management: Tracking all contracts and software licences.
IT Asset Management: Management of every asset in the organization.
IT Service Catalog: Streamline available service requests and fulfillment processes.
Risk Detection: Scans software and hardware continuously for all issues.
Flexible, reliable, trusted IT Service Management Software
Built with ITIL standards at its core.
Automation captures service data, tracks milestones and triggers meaningful action.
Webhooks and APIs integrate Vivantio with core ITSM tools.
Customizable self-help portals empower your customers and improve your service.
Report on your true service team effort to highlight success and target areas of improvement.
Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.
Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.
Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.
Help customers to help themselves with a self-service site built through Desk.com
Credit card required: No
Pricing on Request: Customers receive customized price quotes based on number of accepted services.
Starting from: $40.00/month
Credit card required: N/A
Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.
Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.
Your customers and end users don’t need licenses to use your self-service web portal.
• Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
• Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
• Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
Who are the main user groups of this service?
Main users are companies that employ between 100-3,000 people.
What is this service generally used for?
This service is generally used for IT Asset Management.
What platforms does this service support?
This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.
What are some applications this service is commonly used in tandem with?
Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.
Does this service integrate with any other apps?
It integrates with over 200 cloud applications.
Does this service offer an API?
Their REST API allows customers and developers to expand and build on the Samanage platform.
Does this service offer guides, tutorials and or customer support?
Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.