Compare Samanage vs Scoro vs TrackOne

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Crozscore:

87%
what is this?
89%
41%
interest rising

Crozscore:

82%
what is this?
38%
no significant changes

Crozscore:

62%
what is this?
21%
no significant changes
Samanage screenshot view 4 more Scoro screenshot view 5 more TrackOne screenshot view 5 more

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

Scoro is a cloud-based business management solution for small-to-midsize companies in advertising, consulting, IT and other industries. The solution provides a control hub that displays outstanding tasks, account information, key performance indicators, calendar events and more all on a single screen.

Work Scheduling & Tracking:

  • Schedule tasks and meetings. Everyone can manage their own task lists by priorities, projects, statuses, and deadlines.
  • Get an instant visual overview of everyone's workload, realistic deadlines, potential over-bookings, and available slots.
  • Say no to time sheets! Everyone’s calendar events and completed tasks are automatically added to their work reports.

Project Management:

  • Manage everything related to a project on one page, including time spent and billed, planned tasks and meetings, invoices and expenses, comments and files.
  • Create budgets and allocate billable and non-billable work.
  • Manage your project portfolio by configurable statuses (e.g. in progress, completed) and tags (e.g. type, department, market etc).

CRM & Quoting:

  • Get a complete overview of a client or supplier on one page – from the first “hello” to the final invoice. This includes contact details, linked files, communication history, projects linked plus all quotes, orders, and invoices.
  • Create a visual pipeline view. Drag and drop deals as they move from one stage to another.

Billing Automation:

  • Issue sales, prepayment and credit invoices and send these as PDF-files.
  • Automate late invoice reminders, scheduled and recurring invoices.

Reporting & Dashboard:

  • Keep an eye on your KPIs and actionable items - all on one beautiful dashboard.
  • Track tasks, projects, finances, and departments - create advanced custom reports to have complete control over your business.

Software Description:

Feature Benefits

  • Handle Order Acquisition, Processing and Dispatch
  • Real-time monitoring and live tracking of workforce
  • Manage attendance of your workforce for easy payroll
  • Collect Payments via multiple modes, send invoices and manage your finances
  • Data Processing and Analytics with custom reporting
  • Automate workflows and tasks with advanced A.I. Engine
  • Web and App based dashboard to manage orders, assign tasks and oversee workforce.
  • Mobile Apps to manage service requests. Secure communication channel with management and customers.
  • Advanced automation engine to intelligently allocate tasks and reduce manual guess work.

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Task Scheduling/Tracking
  • Billing/Invoicing
  • CRM Integration
  • Analytics
  • Notifications
  • Data Export
  • Supplier Management
  • File Transfer
  • Contact Sharing
  • Contact Management
  • File Sharing
  • Lead Management
  • Multi-User
  • Lead Scoring
  • Project Management
  • Password & Access Management
  • Scheduling
  • Dashboard
  • Calendar Management
  • Customer Management
  • Data Import
  • Data Visualization
  • API
  • External Integrations
  • Forecasting
  • Accounts Payable
  • Expense Tracking
  • Budgeting

Features:

  • Multi-User
  • Scheduling
  • Dashboard
  • Notifications
  • Data Visualization

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

    No key features associated with this application.

Summary:

  • Optimise your workforce - Efficiently manage your field workforce by increasing utilization.

  • Reduce Operational costs - Reduce costs by streamlining and taking control over your operations.

  • Automate your workflows - Eliminate redundant manpower by automating redundant tasks and workflows.

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Plus

$22.00
1 user(s) / month
Included in plan:
  • Business dashboard
  • Calendar & task management
  • Basic project management
  • CRM & quote management
  • Invoices & expenses
  • Financial & work reports
  • Calendar, Toggl, Dropbox & MailChimp integrations

Premium

$33.00
1 user(s) / month
Included in plan:
  • Planner
  • Work-time billing
  • Advanced task management
  • Advanced project management
  • Scheduled invoicing
  • Late invoice reminders
  • Advanced & comparative reports
  • Low-volume QuickBooks & Xero integrations
  • Everything in Plus

Ultimate

$55.00
1 user(s) / month
Included in plan:
  • Advanced resource planning
  • Budgets & forecasts
  • Commission calculator
  • FTP server integration
  • Unlimited customizability options
  • High-volume QuickBooks & Xero integrations
  • Everything in Plus and Premium

Pricing:

  • Credit card required: N/A
  • Free 14-day trial available

Basic plan

$8.00
1 user(s) / month
Included in plan:
  • Minimum plan $8-$12

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    What platforms does this service support?
  • Scoro supports Mac OS, iOS Native, Android Native, Windows 8, Web Browser/Cloud/Saas.

  • Does this service integrate with any other apps?
  • Scoro integrates with MailChimp, iCal, Outlook, Toggl, and Dropbox.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Scoro can be simultaneously used by 5 users, and there is no upper limit.

  • Does this service offer guides, tutorials and or customer support?
  • We offer a customizable onboarding program to help you get the most out of Scoro.

    We want to make sure you get properly set up and all your team is ready to use the software. You can also get answers to any questions you might have from Customer Support, Helpdesk, and our Blog.

  • What is this service generally used for?
  • Scoro is the Control Hub of your business.

    Using Scoro helps you focus on your business, and reduce the time spent on shuffling between different tools. You can use Scoro's own features or plug in various integrations.

    The main features include Project Management, Work Scheduling & Tracking, CRM & Quoting, Billing Automation, Advanced Reporting & Dashboards.

    You can also add integrations like Xero, Quickbooks, iCal, Outlook, Dropbox, MailChimp or use our full-featured API to build your own integrations.

  • Who are the main user groups of this service?
  • Scoro is predominantly used in the professional and creative service industry, from 5 users up to 1000.

  • What are some applications this service is commonly used in tandem with?
  • Xero or Quickbooks.

  • Does this service offer an API?
  • Yes, we have a full-featured API.

FAQs:

    Who are the main user groups of this service?
  • SME (Small and Medium size enterprise) & Start-ups,
    Hyperlocal services (household services, laundry, beauty),
    Last mile delivery (Retail, eCommerce),
    On ground sales management (Pharma),
    On ground sales management and Field services (Insurance)

  • Does this service offer an API?
  • Yes

  • What platforms does this service support?
  • Cloud Dashboard, Workforce App, A.I. Engine, Customer Mobile App

  • What is this service generally used for?
  • Order Management
    Real Time Tracking
    Attendance Tracking
    Billing & Payments
    Advanced Reporting
    Process Automation

  • Does this service offer guides, tutorials and or customer support?
  • Yes.
    We also offer a training for the workforce of an enterprise

  • Does this service integrate with any other apps?
  • It helps in building an app

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
London
Employees:
51-200
Likes:
11.2k
Followers:

Publisher:

Founded:
-
Based in:
Bangalore
Employees:
51-200
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Scoro
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses TrackOne
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Hindi, English, Marathi, Spanish, Tamil, Telugu
Regional Restrictions:
No restrictions.
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