Compare Samanage vs bContact vs Towbook

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87%
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89%
41%
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Crozscore:

42%
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14%
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Crozscore:

79%
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33%
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Samanage screenshot view 4 more bContact screenshot view 1 more Towbook screenshot view 5 more

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

bContact is a cloud based SaaS business offering small and medium sized companies access to a fully integrated set of business management tools including a CRM, accounting, invoicing, billing, quotations and other useful features.

Software Description:

Towbook is business management software for towing companies, accessible from anywhere, thanks to its web-based deployment and mobile apps.

This solution enables its users to dispatch, impound, issue invoices, manage the private property and conduct accounting, all in one cloud-based platform. They can receive calls and dispatch calls to their operators, assigning them with various tasks. Real-time reporting keep them informed with all updates.

As well as towing businesses, users of this service are motor clubs, police units, and automobile repair shops.

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Call Tracking
  • Email Integration
  • Data Export
  • Contact Sharing
  • Contact Management
  • External Integrations
  • File Sharing
  • Customer Management
  • Scheduling
  • Dashboard
  • Password & Access Management
  • Supplier Management
  • Payroll
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Inventory Tracking
  • Lead Management
  • Tax Management
  • General Account Ledger
  • Notifications
  • Batch Permissions & Access
  • Data Import
  • Data Visualization
  • API
  • Accounts Receivable
  • Expense Tracking
  • Budgeting
  • Accounts Payable

Features:

  • Multi-User
  • External Integrations
  • Customer Management
  • Project Management
  • Payroll
  • Tax Management
  • Notifications
  • Data Visualization
  • API

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

  • Free for the first user, always.

  • Very easy to use and a short learning curve.

  • All critical business management tools in one package.

  • Major cost savings over competing applications.

  • Integrated bulk email feature - 200 free emails per day! Optional SMTP for bigger blasts.

  • Multi-user with highly customizable permissions.

  • API ready for third party applications.

Summary:

  • Dispatch management.

  • Impound management.

  • Invoicing.

  • Reminders and notifications.

  • Discount management.

  • Customized pricing.

  • GPS tracking system.

  • Multiple vehicles in a single dispatch.

  • Customer statements.

  • Impound notice and letter reminders.

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Additional Employee

$9.95
1 user(s) / month
Included in plan:
  • All

Starter

$49.00
1 user(s) / month
Included in plan:
  • Unlimited User Accounts for Your Team
  • Mobile Apps (iOS & Android)
  • Commission Tracking
  • Up to 250 Calls per Month

Premium

$99.00
1 user(s) / month
Included in plan:
  • Impound Management
  • Automatic Impound Letters & State Forms
  • Add Charges to Invoices Automatically with Pricing Rules
  • Support for Multiple Tax Rates
  • Motor Club Digital Dispatching
  • Add Calls Automatically with Email Processing
  • Call History Tracking
  • Call Chat
  • Up to 500 Calls per Month

Professional

$189.00
1 user(s) / month
Included in plan:
  • Advanced Private Property Features
  • Motor Club Direct Billing & Payment Importing
  • GPS Tracking
  • Automatic Mileage Calculation Using Google Maps
  • Request Customer Location (ping your customer's cell phone)
  • Automatic Impound Reminders
  • QuickBooks Integration (Desktop and Online)
  • Online Customer Portal
  • Up to 1,000 Calls Per Month
  • Multi-Company Support

Ultimate Plus

$289.00
1 user(s) / month
Included in plan:
  • Vehicle Damage Forms
  • Accident Reports
  • Pre Trip Inspection Management
  • Up to 1,500 Calls Per Month

Enterprise

$389.00
1 user(s) / month
Included in plan:
  • Up to 2,000 Calls a Month Included. ($49 for every 1000 calls above 2000)

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • bContact is designed to have everything you need to run your business.

  • What platforms does this service support?
  • Web App, works on every device.

  • What is this service generally used for?
  • Basic bookkeeping, invoicing, collections, contact management, quotations.

  • Who are the main user groups of this service?
  • Small and medium sized businesses with a sales team and accounting department.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, Towbook offers multi-user capacity.

  • Does this service offer guides, tutorials and or customer support?
  • Customer support is available 24/7, 365 days a year by phone and email.

  • What platforms does this service support?
  • This is web-based service with mobile applications for Android and iOS devices.

  • What are some applications this service is commonly used in tandem with?
  • This service is in most cases used in tandem with accounting software and Google Maps.

  • What is this service generally used for?
  • This service is used for towing management.

  • Does this service integrate with any other apps?
  • Towbook integrates with: QuickBooks, Google Maps, TomTom WEBFLEET, Agero, GEICO, Quest, Allied Dispatch, Allstate, NSD, Road America.

  • Who are the main user groups of this service?
  • Main users of Towbook are towing companies.

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
Followers:
11k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
60

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses bContact
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Towbook
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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