Compare Samanage vs Aacesoft vs Towbook

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Crozscore:

87%
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89%
41%
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Crozscore:

57%
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26%
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Crozscore:

79%
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33%
interest falling
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Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

aACE software is an enterprise-class set of business management tools created for growing small and medium-sized enterprises. The software can be deployed on both Windows and MacOS systems, operating as an open platform, with integrations available.

The system integrates accounting, CRM, ERP, and inventory management tools, along with order and production management features. It integrates with payment processing, email marketing, and eCommerce software.

The foremost advantage of this platform is comprehensive, full-featured, and integrated solution on one, single place. This product covers everything from order entry, to invoicing and payment.

Software Description:

Towbook is business management software for towing companies, accessible from anywhere, thanks to its web-based deployment and mobile apps.

This solution enables its users to dispatch, impound, issue invoices, manage the private property and conduct accounting, all in one cloud-based platform. They can receive calls and dispatch calls to their operators, assigning them with various tasks. Real-time reporting keep them informed with all updates.

As well as towing businesses, users of this service are motor clubs, police units, and automobile repair shops.

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Google Apps Integration
  • Contact Management
  • Customer Management
  • Dashboard
  • Notifications
  • Data Export
  • Data Import
  • API
  • Expense Tracking
  • Email Integration
  • External Integrations
  • Calendar Management
  • Multi-User
  • Inventory Tracking
  • Order management
  • Product Catalog
  • Lead Management
  • Scheduling
  • Multi-Currency
  • Budgeting
  • Tax Management

Features:

  • Multi-User
  • External Integrations
  • Customer Management
  • Project Management
  • Payroll
  • Tax Management
  • Notifications
  • Data Visualization
  • API

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

    No key features associated with this application.

Summary:

  • Dispatch management.

  • Impound management.

  • Invoicing.

  • Reminders and notifications.

  • Discount management.

  • Customized pricing.

  • GPS tracking system.

  • Multiple vehicles in a single dispatch.

  • Customer statements.

  • Impound notice and letter reminders.

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Complete Edition

$79.00
1 user(s) / month
Included in plan:
  • 5 User Minimum
  • $199 Monthly Hosting Fee
  • Cloud-Hosted
  • Limited Customization
  • Complimentary, Automated Updates

Enterprise Edition

$22,500.00
Licence
Included in plan:
  • 10 User Minimum
  • 20% Annual Maintenance
  • Onsite or Cloud-Hosted
  • Completely Customizable
  • Complimentary, Optional Updates

Starter

$49.00
1 user(s) / month
Included in plan:
  • Unlimited User Accounts for Your Team
  • Mobile Apps (iOS & Android)
  • Commission Tracking
  • Up to 250 Calls per Month

Premium

$99.00
1 user(s) / month
Included in plan:
  • Impound Management
  • Automatic Impound Letters & State Forms
  • Add Charges to Invoices Automatically with Pricing Rules
  • Support for Multiple Tax Rates
  • Motor Club Digital Dispatching
  • Add Calls Automatically with Email Processing
  • Call History Tracking
  • Call Chat
  • Up to 500 Calls per Month

Professional

$189.00
1 user(s) / month
Included in plan:
  • Advanced Private Property Features
  • Motor Club Direct Billing & Payment Importing
  • GPS Tracking
  • Automatic Mileage Calculation Using Google Maps
  • Request Customer Location (ping your customer's cell phone)
  • Automatic Impound Reminders
  • QuickBooks Integration (Desktop and Online)
  • Online Customer Portal
  • Up to 1,000 Calls Per Month
  • Multi-Company Support

Ultimate Plus

$289.00
1 user(s) / month
Included in plan:
  • Vehicle Damage Forms
  • Accident Reports
  • Pre Trip Inspection Management
  • Up to 1,500 Calls Per Month

Enterprise

$389.00
1 user(s) / month
Included in plan:
  • Up to 2,000 Calls a Month Included. ($49 for every 1000 calls above 2000)

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service integrate with any other apps?
  • Integrations available: G Suite, eCommerce platforms. credit card processing, ACH payment processing, email marketing, eCommerce.

  • Who are the main user groups of this service?
  • Main users of aACE platform are growing, medium-sized enterprises.

  • What platforms does this service support?
  • Cloud-based, Windows, MacOS.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Email Support, Phone Support.

  • What is this service generally used for?
  • This service is used as a business management software.

  • What are some applications this service is commonly used in tandem with?
  • This software is most frequently used in tandem with payment processing applications.

  • Does this service offer an API?
  • Yes, there is an API available.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, Towbook offers multi-user capacity.

  • Does this service offer guides, tutorials and or customer support?
  • Customer support is available 24/7, 365 days a year by phone and email.

  • What platforms does this service support?
  • This is web-based service with mobile applications for Android and iOS devices.

  • What are some applications this service is commonly used in tandem with?
  • This service is in most cases used in tandem with accounting software and Google Maps.

  • What is this service generally used for?
  • This service is used for towing management.

  • Does this service integrate with any other apps?
  • Towbook integrates with: QuickBooks, Google Maps, TomTom WEBFLEET, Agero, GEICO, Quest, Allied Dispatch, Allstate, NSD, Road America.

  • Who are the main user groups of this service?
  • Main users of Towbook are towing companies.

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
3.21k
Followers:
246

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
8.9k
Followers:
389

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Aacesoft
  • SMEs
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Towbook
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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