Compare Samanage vs REVE Chat vs EMERGE App

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Samanage screenshot view 4 more REVE Chat screenshot view 5 more EMERGE App screenshot

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Software Description:

A complete system for growing business dealing with traditional offline distribution & online e-commerce sales. EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. If you are running a growing business with more than 2 employees, EMERGE full user access management allow privacy settings applied to different parts of the app. Our strength over competitors comes from a complete system feature.

EMERGE have full suit of features to help facilitate better selling & purchasing. We recently introduced EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products.

Benefits:

  • Sell your products both offline and online simultaneously without confusion.
  • EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products. ** Our drop shipping workflow facilitate full or partial drop ship from suppliers.
  • Sales orders, quotes, and other documents can be created in PDF format and emailed to customers on the go, from mobile devices.
  • In-built tasks and notes feature enables users to collaborate on, share, and store files.
  • Invoices can be created in different currencies, and items from multiple sales orders can be consolidated into a single invoice.
  • Sales are reported in real time, in base currencies, and can be filtered by product, supplier, salesman, and more.
  • Inventory listings and valuations are updates in real time, and users can browse detailed inventory movements.

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Click-to-Dial
  • Email Integration
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Notifications
  • External Integrations
  • Chat
  • API
  • Multi-User
  • Dashboard
  • Scheduling

Features:

  • Shipping Management
  • Product Catalog
  • Order management
  • Dashboard
  • Customer Management
  • Supplier Management
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Data Export
  • Data Import
  • Budgeting
  • Inventory Tracking
  • External Integrations
  • Calendar Management
  • Scheduling
  • Contact Management
  • Multi-Currency
  • Expense Tracking
  • Project Management
  • Accounts Receivable
  • Data Visualization
  • CRM Integration
  • Billing/Invoicing

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

  • Facebook Chat Integration

  • Voice Call

  • Video Chat

  • Viber Messaging

  • Screen Sharing

  • Visitor/IP Banning

  • Email Forwarding

  • ProActive Chat

  • Chat Monitoring

  • Visitor Analytics

Summary:

  • Multi-channel order management

  • Customer payment status tracking

  • Real-time reporting

  • Inventory locations

  • Automatic accounts receivable updates

  • Automatic accounts payable updates

  • Accounting software integrations

  • Multi-currency support

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Pricing:

  • Starting from: $12.00/month
  • Credit card required: N/A
  • Discounts available for 1 and 2 year subscriptions

Standard

$15.00
1 user(s) / month
Included in plan:
  • ProActive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response

Advanced

$25.00
1 user(s) / month
Included in plan:
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization

First User Free Forever

Free
Included in plan:
  • Complete System

Paid

$29.99
1 user(s) / month
Included in plan:
  • Complete System

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

FAQs:

    Who are the main user groups of this service?
  • EMERGE App servers all physical product base business model - wholesale, trading, distribution & ecommerce looking for comprehensive, user-friendly & yet affordable operation management system

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, we have multi user capabilities.

  • What platforms does this service support?
  • Its a cloud based system. So it works independent of operating system.

  • Does this service integrate with any other apps?
  • We have integration add ons for magento, shopify, xero.

  • What is this service generally used for?
  • EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. A complete system for growing business dealing with traditional offline distribution & online e-commerce sales.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have intuitive training program. Also a very good on boarding. We have real time chat and email support.

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
2.64k
Followers:
11.5k

Publisher:

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
2.83k
Followers:

Publisher:

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
2.68k
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses REVE Chat
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • Android
Languages:
Korean, English, Turkish, Chinese, Russian, Spanish, Arabic, Portuguese, Japanese, French
Regional Restrictions:
No restrictions.

Other:

Who uses EMERGE App
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Chinese
Regional Restrictions:
No restrictions.
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