Compare Samanage vs EMERGE App vs HappyFox

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Crozscore:

86%
what is this?
89%
41%
interest rising

Crozscore:

83%
what is this?
92%
44%
interest rising

Crozscore:

89%
what is this?
91%
42%
interest rising
Samanage screenshot view 4 more EMERGE App screenshot HappyFox screenshot view 4 more

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

A complete system for growing business dealing with traditional offline distribution & online e-commerce sales. EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. If you are running a growing business with more than 2 employees, EMERGE full user access management allow privacy settings applied to different parts of the app. Our strength over competitors comes from a complete system feature.

EMERGE have full suit of features to help facilitate better selling & purchasing. We recently introduced EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products.

Benefits:

  • Sell your products both offline and online simultaneously without confusion.
  • EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products. ** Our drop shipping workflow facilitate full or partial drop ship from suppliers.
  • Sales orders, quotes, and other documents can be created in PDF format and emailed to customers on the go, from mobile devices.
  • In-built tasks and notes feature enables users to collaborate on, share, and store files.
  • Invoices can be created in different currencies, and items from multiple sales orders can be consolidated into a single invoice.
  • Sales are reported in real time, in base currencies, and can be filtered by product, supplier, salesman, and more.
  • Inventory listings and valuations are updates in real time, and users can browse detailed inventory movements.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Shipping Management
  • Product Catalog
  • Order management
  • Dashboard
  • Customer Management
  • Supplier Management
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Data Export
  • Data Import
  • Budgeting
  • Inventory Tracking
  • External Integrations
  • Calendar Management
  • Scheduling
  • Contact Management
  • Multi-Currency
  • Expense Tracking
  • Project Management
  • Accounts Receivable
  • Data Visualization
  • CRM Integration
  • Billing/Invoicing

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

  • Multi-channel order management

  • Customer payment status tracking

  • Real-time reporting

  • Inventory locations

  • Automatic accounts receivable updates

  • Automatic accounts payable updates

  • Accounting software integrations

  • Multi-currency support

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

First User Free Forever

Free
Included in plan:
  • Complete System

Paid

$29.99
1 user(s) / month
Included in plan:
  • Complete System

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Who are the main user groups of this service?
  • EMERGE App servers all physical product base business model - wholesale, trading, distribution & ecommerce looking for comprehensive, user-friendly & yet affordable operation management system

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, we have multi user capabilities.

  • What platforms does this service support?
  • Its a cloud based system. So it works independent of operating system.

  • Does this service integrate with any other apps?
  • We have integration add ons for magento, shopify, xero.

  • What is this service generally used for?
  • EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. A complete system for growing business dealing with traditional offline distribution & online e-commerce sales.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have intuitive training program. Also a very good on boarding. We have real time chat and email support.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support?
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
2.63k
Followers:
10.4k

Publisher:

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses EMERGE App
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Chinese, English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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