Compare Samanage vs Vision Helpdesk vs EMERGE App

Samanage Business Management (10)	Vision Helpdesk Support & Helpdesk (5)	EMERGE App Inventory Management (6)
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Crozscore: 86% what is this? User Happiness 89% Press Buzz 41% User Trend no significant changes	Crozscore: 81% what is this? User Happiness 92% Press Buzz 34% User Trend interest rising
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Software Description: Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment. This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks. Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.	Software Description: Vision Helpdesk offers three customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.	Software Description: A complete system for growing business dealing with traditional offline distribution & online e-commerce sales. EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. If you are running a growing business with more than 2 employees, EMERGE full user access management allow privacy settings applied to different parts of the app. Our strength over competitors comes from a complete system feature. EMERGE have full suit of features to help facilitate better selling & purchasing. We recently introduced EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products. Benefits: Sell your products both offline and online simultaneously without confusion. EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products. ** Our drop shipping workflow facilitate full or partial drop ship from suppliers. Sales orders, quotes, and other documents can be created in PDF format and emailed to customers on the go, from mobile devices. In-built tasks and notes feature enables users to collaborate on, share, and store files. Invoices can be created in different currencies, and items from multiple sales orders can be consolidated into a single invoice. Sales are reported in real time, in base currencies, and can be filtered by product, supplier, salesman, and more. Inventory listings and valuations are updates in real time, and users can browse detailed inventory movements.
Features: Dashboard Inventory Tracking Notifications Scheduling Task Scheduling/Tracking Analytics Billing/Invoicing Chat Customer Management Email Integration Social-Media Integration	Features: Scheduling Supplier Management Batch Permissions & Access Multi-User Project Management Third-Party Plugins/Add-Ons Calendar Management External Integrations 2-Factor Authentication Customer Management Dashboard Notifications Google Apps Integration API Chat Task Scheduling/Tracking Timesheets Email Integration	Features: Shipping Management Product Catalog Order management Dashboard Customer Management Supplier Management Multi-User Notifications Third-Party Plugins/Add-Ons Data Export Data Import Budgeting Inventory Tracking External Integrations Calendar Management Scheduling Contact Management Multi-Currency Expense Tracking Project Management Accounts Receivable Data Visualization CRM Integration Billing/Invoicing
Summary: IT Service Desk: Manages tickets and service requests, email integration of self-service portal. Self-Service Portal: Employees can resolve their issues independently. Contract Management: Tracking all contracts and software licences. IT Asset Management: Management of every asset in the organization. IT Service Catalog: Streamline available service requests and fulfillment processes. Risk Detection: Scans software and hardware continuously for all issues.	Summary: Multi Channel Help Desk Multi Brand Help Desk Ticket Billing Task Management Help Desk Gamification and more.. Workflow Management SLA and Escalation Blabby - Staff Collaboration Incident Management Knowledgebase Management	Summary: Multi-channel order management Customer payment status tracking Real-time reporting Inventory locations Automatic accounts receivable updates Automatic accounts payable updates Accounting software integrations Multi-currency support
Pricing: Credit card required: No Pricing on Request: Customers receive customized price quotes based on number of accepted services.		First User Free Forever Free Included in plan: Complete System Paid $29.99 1 user(s) / month Included in plan: Complete System
FAQs: Who are the main user groups of this service? Main users are companies that employ between 100-3,000 people. What is this service generally used for? This service is generally used for IT Asset Management. What platforms does this service support? This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app. What are some applications this service is commonly used in tandem with? Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc. Does this service integrate with any other apps? It integrates with over 200 cloud applications. Does this service offer an API? Their REST API allows customers and developers to expand and build on the Samanage platform. Does this service offer guides, tutorials and or customer support? Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.	FAQs: What are some applications this service is commonly used in tandem with? Social media: Facebook, Twitter, LinkedIn Live chat: Userlike, Livechat Inc, Com100, Livezilla Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting VOIP: Twillio CMS: Joomla, WordPress, Drupal Payment gateways: Paypal and Authorize.net Billing software: WHMCS, Hostbill, Freshbooks Email: Google Hosted emails, Exchange Servers and more Does this service offer multi-user capability (e.g. teams)? YES Does this service offer guides, tutorials and or customer support? YES Who are the main user groups of this service? Any business that wish to offer customer service support. Does this service integrate with any other apps? Vision Helpdesk integrates with several 3rd party apps Does this service offer an API? YES What platforms does this service support? Web Based Software and Mobile apps like IOS, Windows Phone and Android App What is this service generally used for? Managing customer support Managing IT support Task management	FAQs: Who are the main user groups of this service? EMERGE App servers all physical product base business model - wholesale, trading, distribution & ecommerce looking for comprehensive, user-friendly & yet affordable operation management system Does this service offer multi-user capability (e.g. teams)? Yes, we have multi user capabilities. What platforms does this service support? Its a cloud based system. So it works independent of operating system. Does this service integrate with any other apps? We have integration add ons for magento, shopify, xero. What is this service generally used for? EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. A complete system for growing business dealing with traditional offline distribution & online e-commerce sales. Does this service offer guides, tutorials and or customer support? Yes, we have intuitive training program. Also a very good on boarding. We have real time chat and email support.
Publisher: Founded: 2007 Based in: Cary Employees: 51-200 Likes: 2.65k Followers:	Publisher: Founded: - Based in: Nasik Employees: - Likes: 20.9k Followers: 1.56k	Publisher: Founded: - Based in: Singapore Employees: 11-50 Likes: Followers:
Other: Regional Restrictions: No restrictions.	Other: Who uses Vision Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android WinPhone Languages: Spanish, Turkish, English, Dutch, Russian, Portuguese, Polish, French, Italian Regional Restrictions: No restrictions.	Other: Who uses EMERGE App Freelance Startups SMEs Enterprises Desktop Platforms: Web App Languages: English, Chinese Regional Restrictions: No restrictions.