Compare Samanage vs Vision Helpdesk vs EMERGE App

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

A complete system for growing business dealing with traditional offline distribution & online e-commerce sales. EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. If you are running a growing business with more than 2 employees, EMERGE full user access management allow privacy settings applied to different parts of the app. Our strength over competitors comes from a complete system feature.

EMERGE have full suit of features to help facilitate better selling & purchasing. We recently introduced EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products.

Benefits:

• Sell your products both offline and online simultaneously without confusion.
• EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products. ** Our drop shipping workflow facilitate full or partial drop ship from suppliers.
• Sales orders, quotes, and other documents can be created in PDF format and emailed to customers on the go, from mobile devices.
• In-built tasks and notes feature enables users to collaborate on, share, and store files.
• Invoices can be created in different currencies, and items from multiple sales orders can be consolidated into a single invoice.
• Sales are reported in real time, in base currencies, and can be filtered by product, supplier, salesman, and more.
• Inventory listings and valuations are updates in real time, and users can browse detailed inventory movements.

Features:

• Dashboard
• Inventory Tracking
• Notifications
• Scheduling
• Task Scheduling/Tracking
• Analytics
• Billing/Invoicing
• Chat
• Customer Management
• Email Integration
• Social-Media Integration

Features:

• Scheduling
• Supplier Management
• Batch Permissions & Access
• Multi-User
• Project Management
• Third-Party Plugins/Add-Ons
• Calendar Management
• External Integrations
• 2-Factor Authentication
• Customer Management
• Dashboard
• Notifications
• Google Apps Integration
• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Features:

• Shipping Management
• Product Catalog
• Order management
• Dashboard
• Customer Management
• Supplier Management
• Multi-User
• Notifications
• Third-Party Plugins/Add-Ons
• Data Export
• Data Import
• Budgeting
• Inventory Tracking
• External Integrations
• Calendar Management
• Scheduling
• Contact Management
• Multi-Currency
• Expense Tracking
• Project Management
• Accounts Receivable
• Data Visualization
• CRM Integration
• Billing/Invoicing

Summary:

• IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

• Self-Service Portal: Employees can resolve their issues independently.

• Contract Management: Tracking all contracts and software licences.

• IT Asset Management: Management of every asset in the organization.

• IT Service Catalog: Streamline available service requests and fulfillment processes.

• Risk Detection: Scans software and hardware continuously for all issues.

Summary:

• Multi Channel Help Desk

• Multi Brand Help Desk

• Ticket Billing

• Task Management

• Help Desk Gamification and more..

• Workflow Management

• SLA and Escalation

• Blabby - Staff Collaboration

• Incident Management

• Knowledgebase Management

Summary:

• Multi-channel order management

• Customer payment status tracking

• Real-time reporting

• Inventory locations

• Automatic accounts receivable updates

• Automatic accounts payable updates

• Accounting software integrations

• Multi-currency support

Pricing:

• Credit card required: No

• Pricing on Request: Customers receive customized price quotes based on number of accepted services.

FAQs:

Who are the main user groups of this service?

• Main users are companies that employ between 100-3,000 people.

What is this service generally used for?

• This service is generally used for IT Asset Management.

What platforms does this service support?

• This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

What are some applications this service is commonly used in tandem with?

• Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

Does this service integrate with any other apps?

• It integrates with over 200 cloud applications.

Does this service offer an API?

• Their REST API allows customers and developers to expand and build on the Samanage platform.

Does this service offer guides, tutorials and or customer support?

• Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

What are some applications this service is commonly used in tandem with?

• Social media: Facebook, Twitter, LinkedIn
  Live chat: Userlike, Livechat Inc, Com100, Livezilla
  Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
  VOIP: Twillio
  CMS: Joomla, WordPress, Drupal
  Payment gateways: Paypal and Authorize.net
  Billing software: WHMCS, Hostbill, Freshbooks
  Email: Google Hosted emails, Exchange Servers and more

Does this service offer multi-user capability (e.g. teams)?

• YES

Does this service offer guides, tutorials and or customer support?

• YES

Who are the main user groups of this service?

• Any business that wish to offer customer service support.

Does this service integrate with any other apps?

• Vision Helpdesk integrates with several 3rd party apps

Does this service offer an API?

• YES

What platforms does this service support?

• Web Based Software and Mobile apps like IOS, Windows Phone and Android App

What is this service generally used for?

• Managing customer support
  Managing IT support
  Task management

FAQs:

Who are the main user groups of this service?

• EMERGE App servers all physical product base business model - wholesale, trading, distribution & ecommerce looking for comprehensive, user-friendly & yet affordable operation management system

Does this service offer multi-user capability (e.g. teams)?

• Yes, we have multi user capabilities.

What platforms does this service support?

• Its a cloud based system. So it works independent of operating system.

Does this service integrate with any other apps?

• We have integration add ons for magento, shopify, xero.

What is this service generally used for?

• EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. A complete system for growing business dealing with traditional offline distribution & online e-commerce sales.

Does this service offer guides, tutorials and or customer support?

• Yes, we have intuitive training program. Also a very good on boarding. We have real time chat and email support.

Publisher:

Publisher:

Publisher:

Other:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android
• WinPhone

Other:

• Freelance
• Startups
• SMEs
• Enterprises

• Web App