Compare Samanage vs ServiceDesk Plus vs EMERGE App

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86%
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Samanage screenshot view 4 more ServiceDesk Plus screenshot EMERGE App screenshot

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

A complete system for growing business dealing with traditional offline distribution & online e-commerce sales. EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. If you are running a growing business with more than 2 employees, EMERGE full user access management allow privacy settings applied to different parts of the app. Our strength over competitors comes from a complete system feature.

EMERGE have full suit of features to help facilitate better selling & purchasing. We recently introduced EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products.

Benefits:

  • Sell your products both offline and online simultaneously without confusion.
  • EMERGE Cart, our B2B e-commerce purchasing platform for our user’s customers to browse & order their products. ** Our drop shipping workflow facilitate full or partial drop ship from suppliers.
  • Sales orders, quotes, and other documents can be created in PDF format and emailed to customers on the go, from mobile devices.
  • In-built tasks and notes feature enables users to collaborate on, share, and store files.
  • Invoices can be created in different currencies, and items from multiple sales orders can be consolidated into a single invoice.
  • Sales are reported in real time, in base currencies, and can be filtered by product, supplier, salesman, and more.
  • Inventory listings and valuations are updates in real time, and users can browse detailed inventory movements.

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Shipping Management
  • Product Catalog
  • Order management
  • Dashboard
  • Customer Management
  • Supplier Management
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Data Export
  • Data Import
  • Budgeting
  • Inventory Tracking
  • External Integrations
  • Calendar Management
  • Scheduling
  • Contact Management
  • Multi-Currency
  • Expense Tracking
  • Project Management
  • Accounts Receivable
  • Data Visualization
  • CRM Integration
  • Billing/Invoicing

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Multi-channel order management

  • Customer payment status tracking

  • Real-time reporting

  • Inventory locations

  • Automatic accounts receivable updates

  • Automatic accounts payable updates

  • Accounting software integrations

  • Multi-currency support

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

First User Free Forever

Free
Included in plan:
  • Complete System

Paid

$29.99
1 user(s) / month
Included in plan:
  • Complete System

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    Who are the main user groups of this service?
  • EMERGE App servers all physical product base business model - wholesale, trading, distribution & ecommerce looking for comprehensive, user-friendly & yet affordable operation management system

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, we have multi user capabilities.

  • What platforms does this service support?
  • Its a cloud based system. So it works independent of operating system.

  • Does this service integrate with any other apps?
  • We have integration add ons for magento, shopify, xero.

  • What is this service generally used for?
  • EMERGE full suite of features manages your entire operation from multi-channel sales to purchasing, product, inventory & simple accounting management. A complete system for growing business dealing with traditional offline distribution & online e-commerce sales.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have intuitive training program. Also a very good on boarding. We have real time chat and email support.

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
2.65k
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.2k
Followers:
3.57k

Publisher:

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses EMERGE App
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Chinese, English
Regional Restrictions:
No restrictions.
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