Compare Samanage vs DiamanteDesk vs Desk.com

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Features:

• Dashboard
• Inventory Tracking
• Notifications
• Scheduling
• Task Scheduling/Tracking
• Analytics
• Billing/Invoicing
• Chat
• Customer Management
• Email Integration
• Social-Media Integration

Features:

• Customer Management
• Dashboard
• Notifications
• Third-Party Plugins/Add-Ons
• Multi-User
• Data Export
• Data Import
• Batch Permissions & Access
• Data Visualization
• External Integrations
• API
• Email Integration

Features:

• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Summary:

• IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

• Self-Service Portal: Employees can resolve their issues independently.

• Contract Management: Tracking all contracts and software licences.

• IT Asset Management: Management of every asset in the organization.

• IT Service Catalog: Streamline available service requests and fulfillment processes.

• Risk Detection: Scans software and hardware continuously for all issues.

Summary:

• Easy-to-use help-desk open source support ticketing system and customer service solution.

Summary:

• Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

• Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

• Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

• Help customers to help themselves with a self-service site built through Desk.com

Pricing:

• Credit card required: No

• Pricing on Request: Customers receive customized price quotes based on number of accepted services.

FAQs:

Who are the main user groups of this service?

• Main users are companies that employ between 100-3,000 people.

What is this service generally used for?

• This service is generally used for IT Asset Management.

What platforms does this service support?

• This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

What are some applications this service is commonly used in tandem with?

• Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

Does this service integrate with any other apps?

• It integrates with over 200 cloud applications.

Does this service offer an API?

• Their REST API allows customers and developers to expand and build on the Samanage platform.

Does this service offer guides, tutorials and or customer support?

• Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

Does this service offer an API?

• DiamanteDesk provides full control of the system via API

What is this service generally used for?

• For customer support

Who are the main user groups of this service?

• Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
  Bug-tracking/project management tools (Jira, YouTrack, Redmine)

Does this service offer guides, tutorials and or customer support?

• DiamanteDesk Documentation (on our website)
  Installation Guide (on our website)
  Upgrade Guide (on our website)
  Customer Support Online 24/7 (Live Rep)

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Startups
• SMEs
• Enterprises

• Web App