Compare Samanage vs Aacesoft vs ConnectWise

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Crozscore:

86%
what is this?
89%
41%
interest rising

Crozscore:

57%
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26%
interest falling

Crozscore:

89%
what is this?
87%
43%
interest rising
Samanage screenshot view 4 more Aacesoft screenshot view 5 more ConnectWise screenshot view 4 more

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

aACE software is an enterprise-class set of business management tools created for growing small and medium-sized enterprises. The software can be deployed on both Windows and MacOS systems, operating as an open platform, with integrations available.

The system integrates accounting, CRM, ERP, and inventory management tools, along with order and production management features. It integrates with payment processing, email marketing, and eCommerce software.

The foremost advantage of this platform is comprehensive, full-featured, and integrated solution on one, single place. This product covers everything from order entry, to invoicing and payment.

Software Description:

Main users of ConnectWise are technology companies including IT services, cloud services, software developers, professional services, security, and telecom. It helps them manage the process of selling, servicing, and supporting technology.

ConnectWise provides its users with an effective solution for making all information consolidated, automating their business processes for better customer support. The software is web-based and it provides an integrated business-process management (BPM), help desk and customer solution along with reliable analytics and customizable dashboards.

Main features of ConnectWise are Help Desk, Agreements, Account Management, Sales & Marketing, Procurement, Time Tracking & Billing, Project Management, and Reporting. All these features make ConnectWise an End-to-End complete organizational tool that encompasses ticketing, sales, projects, time and costs.

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Google Apps Integration
  • Contact Management
  • Customer Management
  • Dashboard
  • Notifications
  • Data Export
  • Data Import
  • API
  • Expense Tracking
  • Email Integration
  • External Integrations
  • Calendar Management
  • Multi-User
  • Inventory Tracking
  • Order management
  • Product Catalog
  • Lead Management
  • Scheduling
  • Multi-Currency
  • Budgeting
  • Tax Management

Features:

  • Payroll
  • Scheduling
  • Data Export
  • Data Import
  • Customer Management
  • Password & Access Management
  • Forecasting
  • External Integrations
  • API
  • Notifications
  • Dashboard
  • Project Management

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

    No key features associated with this application.

Summary:

  • Help Desk Management

  • Service Support Management

  • Project Management

  • Billing

  • Procurement

  • Dashboards and Reporting

  • Email Management

  • Time Sheets

  • Dispatch Portal

  • Service Boards

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Complete Edition

$79.00
1 user(s) / month
Included in plan:
  • 5 User Minimum
  • $199 Monthly Hosting Fee
  • Cloud-Hosted
  • Limited Customization
  • Complimentary, Automated Updates

Enterprise Edition

$22,500.00
Licence
Included in plan:
  • 10 User Minimum
  • 20% Annual Maintenance
  • Onsite or Cloud-Hosted
  • Completely Customizable
  • Complimentary, Optional Updates

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service integrate with any other apps?
  • Integrations available: G Suite, eCommerce platforms. credit card processing, ACH payment processing, email marketing, eCommerce.

  • Who are the main user groups of this service?
  • Main users of aACE platform are growing, medium-sized enterprises.

  • What platforms does this service support?
  • Cloud-based, Windows, MacOS.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Email Support, Phone Support.

  • What is this service generally used for?
  • This service is used as a business management software.

  • What are some applications this service is commonly used in tandem with?
  • This software is most frequently used in tandem with payment processing applications.

  • Does this service offer an API?
  • Yes, there is an API available.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service integrate with any other apps?
  • Integrations: Acomba, Active Directory Contacts Sync, Anchor, AuthAnvil, AVG Managed Workplace, BizDox, BrightGauge, BVoIP 3CX, CentraStafe, CharTec BDR, CharTec SaaS BDR, Client Heartbeat, Cloud Manager, CloudBerry Managed Backup, CNET ChannelOnline, Connect and Market by Yellowbus, ConnectBooster,, Dynamics GP Integration, eAutomate, eFolder, Excel Micro, Exchange Defender, Executive Briefing Service for, ConnectWise, Field Nation, Fortinet, FreedomIQ, GFI Maz, Google, independenceIT Cloud Workspace, Intermedia, QuoteWeks, qvWise, RapidFiretools Email2Ticket, RapidFiretools Network Detective, Reflexion, RepairTech TechSuite, Replibit, Sage 100 ERP, Vault Logix, Vembu, VirtualTone, VTone MSP BILLING Module, WatchGuard, Web Teks, Website Connector, Wise-Sync Quickbooks Online, Work Market, Xero.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is generally used as a business management solution for technology companies.

  • Who are the main user groups of this service?
  • Main users of ConnectWise are companies that sell, service, and support technology - from managed service providers and cloud service providers to managed print, VOIP, VARs.

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
2.63k
Followers:
10.4k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
3.21k
Followers:
242

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
12.2k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Aacesoft
  • SMEs
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ConnectWise
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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