Compare Samanage vs TrackOne vs Aacesoft

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Crozscore:

86%
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89%
41%
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Crozscore:

65%
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21%
interest falling

Crozscore:

52%
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26%
interest falling
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Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

Feature Benefits

  • Handle Order Acquisition, Processing and Dispatch
  • Real-time monitoring and live tracking of workforce
  • Manage attendance of your workforce for easy payroll
  • Collect Payments via multiple modes, send invoices and manage your finances
  • Data Processing and Analytics with custom reporting
  • Automate workflows and tasks with advanced A.I. Engine
  • Web and App based dashboard to manage orders, assign tasks and oversee workforce.
  • Mobile Apps to manage service requests. Secure communication channel with management and customers.
  • Advanced automation engine to intelligently allocate tasks and reduce manual guess work.

Software Description:

aACE software is an enterprise-class set of business management tools created for growing small and medium-sized enterprises. The software can be deployed on both Windows and MacOS systems, operating as an open platform, with integrations available.

The system integrates accounting, CRM, ERP, and inventory management tools, along with order and production management features. It integrates with payment processing, email marketing, and eCommerce software.

The foremost advantage of this platform is comprehensive, full-featured, and integrated solution on one, single place. This product covers everything from order entry, to invoicing and payment.

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Multi-User
  • Scheduling
  • Dashboard
  • Notifications
  • Data Visualization

Features:

  • Google Apps Integration
  • Contact Management
  • Customer Management
  • Dashboard
  • Notifications
  • Data Export
  • Data Import
  • API
  • Expense Tracking
  • Email Integration
  • External Integrations
  • Calendar Management
  • Multi-User
  • Inventory Tracking
  • Order management
  • Product Catalog
  • Lead Management
  • Scheduling
  • Multi-Currency
  • Budgeting
  • Tax Management

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

  • Optimise your workforce - Efficiently manage your field workforce by increasing utilization.

  • Reduce Operational costs - Reduce costs by streamlining and taking control over your operations.

  • Automate your workflows - Eliminate redundant manpower by automating redundant tasks and workflows.

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Pricing:

  • Credit card required: N/A
  • Free 14-day trial available

Basic plan

$8.00
1 user(s) / month
Included in plan:
  • Minimum plan $8-$12

Complete Edition

$79.00
1 user(s) / month
Included in plan:
  • 5 User Minimum
  • $199 Monthly Hosting Fee
  • Cloud-Hosted
  • Limited Customization
  • Complimentary, Automated Updates

Enterprise Edition

$22,500.00
Licence
Included in plan:
  • 10 User Minimum
  • 20% Annual Maintenance
  • Onsite or Cloud-Hosted
  • Completely Customizable
  • Complimentary, Optional Updates

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Who are the main user groups of this service?
  • SME (Small and Medium size enterprise) & Start-ups,
    Hyperlocal services (household services, laundry, beauty),
    Last mile delivery (Retail, eCommerce),
    On ground sales management (Pharma),
    On ground sales management and Field services (Insurance)

  • Does this service offer an API?
  • Yes

  • What platforms does this service support?
  • Cloud Dashboard, Workforce App, A.I. Engine, Customer Mobile App

  • What is this service generally used for?
  • Order Management
    Real Time Tracking
    Attendance Tracking
    Billing & Payments
    Advanced Reporting
    Process Automation

  • Does this service offer guides, tutorials and or customer support?
  • Yes.
    We also offer a training for the workforce of an enterprise

  • Does this service integrate with any other apps?
  • It helps in building an app

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs:

    Does this service integrate with any other apps?
  • Integrations available: G Suite, eCommerce platforms. credit card processing, ACH payment processing, email marketing, eCommerce.

  • Who are the main user groups of this service?
  • Main users of aACE platform are growing, medium-sized enterprises.

  • What platforms does this service support?
  • Cloud-based, Windows, MacOS.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Email Support, Phone Support.

  • What is this service generally used for?
  • This service is used as a business management software.

  • What are some applications this service is commonly used in tandem with?
  • This software is most frequently used in tandem with payment processing applications.

  • Does this service offer an API?
  • Yes, there is an API available.

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
2.64k
Followers:
11.5k

Publisher:

Founded:
-
Based in:
Bangalore
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses TrackOne
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, Marathi, Spanish, Hindi, Tamil, Telugu
Regional Restrictions:
No restrictions.

Other:

Who uses Aacesoft
  • SMEs
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.
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