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About Salsify

Salsify empowers brand manufacturers to deliver the product experiences consumers demand anywhere they choose to shop online. Our product experience management platform (PXM) combines the power of PIM and DAM capabilities, the industry’s broadest commerce ecosystem, and actionable insights to orchestrate compelling product experiences through every digital touchpoint. The world’s biggest brands including Coca-Cola, Bosch, GSK, Rawlings, and Fruit of the Loom use Salsify every day to stand out on the digital shelf.

About Vivantio

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

For more information, visit Vivantio.com.

About SHOPIQ

Real-Time Analytics

  • Get all your reports, charts and predictions in sub-second latency
  • Keep a track of every activity on your online store in real-time and make quick business decisions

LTV Prediction

  • Pre-built ML Model to predict LTV of your customers
  • Includes session level data like demographics of the user, campaign and referrer information for improved accuracy

Campaign Engagement Scoring

  • Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase
  • Campaigns are evaluated not just by conversion but based on engagement activities like session count, return visitors, products viewed etc.
  • Get customer wise campaign performance report for deeper customer and campaign insights.

Inventory Prediction

  • Pre-built ML model to predict the stock for each product for upcoming weeks or months
  • Model keeps training itself with real-time changes in stocks and seasonality

Predictive Lead Scoring

  • Predict the propensity of user to buy a certain product in real-time
  • Convert anonymous user to paid customers with pop-ups which get triggered based on their predicted propensity
  • Improve ROI with targeted discounts instead of blank site-wide promotions

Data Science Capabilities

  • UI driven Machine Learning workflows
  • Choose from in-built algorithms, train, test and deploy production ready models
  • No need to worry about infrastructure, free your self from dataOps/MLOps activities.

Comprehensive Reports and Fully Customisable Dashboards

  • Gain actionable insights from 30+ dashboards, 270+ ready-made charts

Features

  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • SAP Integration

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • A/B Testing
  • Analytics
  • API
  • Conversion Tracking
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Keyword Tracking
  • Link Tracking
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • SEO

Summary

    No key features associated with this application.

Summary

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Summary

  • Fully converged analytics platform

  • Easy to deploy real-time big data analytics solutions

  • 30+ Dashboards, 270+ Ready Made Charts

  • Real-time streaming analytics and AI to boost ecommerce business

  • Machine data, application data, log data and others

  • Data Science platform - choose from in-built ML algorithms, deploy and test your own ML models

  • Real-time and Predictive Analytics Platform for Data Analytics

  • Calculate Customer Life Time Value (LTV) and Inventory Forecasting

  • Conversion Rate Optimization through Lead Scoring

  • Campaign Engagement Scoring - Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase - Camap

Pricing

  • Starting from: $42.00/month
  • Credit card required: No
  • Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.

    Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

    Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

    Your customers and end users don’t need licenses to use your self-service web portal.

    • Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
    • Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
    • Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
    • The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.

Pricing

Basic

$49.00
unlimited user(s) / month
Included in plan:
  • 14 day free trial
  • Built-in KPIs
  • Real-time Ecommerce analytics
  • 200 MB events per day
  • LTV Prediction
  • 180 Days Data Retention
  • REAN Indexes for better business actions
  • Predictive scoring for customers and visitors
  • Number of products < 600
  • Number of events/Day 200k
  • User behaviour analysis
  • Reports and notifications
  • Marketing Campaigns Analysis
  • Reports Download
  • Setup assistance

Pro

$399.00
unlimited user(s) / month
Included in plan:
  • Full advanced ML/AI Infrastructure
  • Train models, upload models, auto train models
  • Predict on streams, analyze, take actions
  • Access to Resource server - manage models, big files
  • Unlimited Events
  • Custom Support
  • Custom data retention period
  • Customized reports
  • Reports and notifications
  • 1000K Events/Day
  • 20 ML Model
  • 3rd party integration support
  • Access to Resource server - manage models, big files
  • All the features of the basic plan

Ecommerce- Pro

$999.00
unlimited user(s) / month
Included in plan:
  • *Complementary POC
  • Full advanced ML/AI Infrastructure
  • Train models, upload models, auto train models
  • Predict on streams, anlyze, take actions
  • Access to Resource server - manage models, big files
  • Custom Support
  • Custom data retention period
  • Customized reports
  • Reports and notifications
  • 1000K Events/Day
  • 20 ML Model

Ecommerce - Custom


unlimited user(s) / month
Included in plan:
  • Unlimited Data
  • Unlimited Events
  • Advanced Analytics
  • Unlimited Data History
  • Unlimited ML Model
  • Platform Access
  • Customizations
  • Predictive Analysis
  • Custom Support
  • Unlimited Data adapters

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
  • The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

  • Who are the main user groups of this service?
  • The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.

  • Does this service offer guides, tutorials and or customer support?
  • Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.

  • What is this service generally used for?
  • A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.

  • Does this service offer an API?
  • Yes, the Vivantio does offer an API

  • What platforms does this service support?
  • The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

  • Does this service offer multi-user capability (e.g. teams)?
  • Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.

FAQs

    What is this service generally used for?
    • Real-Time Analytics
    • LTV Prediction
    • Campaign Engagement Scoring
    • Inventory Prediction
    • Predictive Lead Scoring
    • Train, test and deploy production ready models
    • Get insights from comprehensive reports and fully customisable dashboards
  • Does this service offer an API?
  • Yes. The services has APIs for ingestion, ML training and prediction, and data download.

  • Does this service offer multi-user capability (e.g. teams)?
  • No. Currently only single user is capable accessing the service at a time.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, you will be given access to video tutorials, user manual, feature lists, and brochure related to the product.

  • What platforms does this service support?
  • Linux (Ubuntu and Cent OS) for on-premise deployment. Not required for SAAS deployment.

  • Does this service integrate with any other apps?
  • Currently, the service integrates with Shopify app.

  • Who are the main user groups of this service?
  • E-commerce vendors, data centers, and SMEs can use this service.

Vendor Information

Founded:
-
Based in:
Boston
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Salsify
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Vivantio
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses SHOPIQ
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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