Salsify empowers brand manufacturers to deliver the product experiences consumers demand anywhere they choose to shop online. Our product experience management platform (PXM) combines the power of PIM and DAM capabilities, the industry’s broadest commerce ecosystem, and actionable insights to orchestrate compelling product experiences through every digital touchpoint. The world’s biggest brands including Coca-Cola, Bosch, GSK, Rawlings, and Fruit of the Loom use Salsify every day to stand out on the digital shelf.
About Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
For more information, visit Vivantio.com.
About SHOPIQ
Real-Time Analytics
Get all your reports, charts and predictions in sub-second latency
Keep a track of every activity on your online store in real-time and make quick business decisions
LTV Prediction
Pre-built ML Model to predict LTV of your customers
Includes session level data like demographics of the user, campaign and referrer information for improved accuracy
Campaign Engagement Scoring
Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase
Campaigns are evaluated not just by conversion but based on engagement activities like session count, return visitors, products viewed etc.
Get customer wise campaign performance report for deeper customer and campaign insights.
Inventory Prediction
Pre-built ML model to predict the stock for each product for upcoming weeks or months
Model keeps training itself with real-time changes in stocks and seasonality
Predictive Lead Scoring
Predict the propensity of user to buy a certain product in real-time
Convert anonymous user to paid customers with pop-ups which get triggered based on their predicted propensity
Improve ROI with targeted discounts instead of blank site-wide promotions
Data Science Capabilities
UI driven Machine Learning workflows
Choose from in-built algorithms, train, test and deploy production ready models
No need to worry about infrastructure, free your self from dataOps/MLOps activities.
Comprehensive Reports and Fully Customisable Dashboards
Gain actionable insights from 30+ dashboards, 270+ ready-made charts
Features
API
Calendar Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Product Catalog
SAP Integration
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
A/B Testing
Analytics
API
Conversion Tracking
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Keyword Tracking
Link Tracking
Multi-Site
Multi-User
Notifications
Referral Tracking
SEO
Summary
No key features associated with this application.
Summary
Flexible, reliable, trusted IT Service Management Software
Built with ITIL standards at its core.
Automation captures service data, tracks milestones and triggers meaningful action.
Webhooks and APIs integrate Vivantio with core ITSM tools.
Customizable self-help portals empower your customers and improve your service.
Report on your true service team effort to highlight success and target areas of improvement.
Summary
Fully converged analytics platform
Easy to deploy real-time big data analytics solutions
30+ Dashboards, 270+ Ready Made Charts
Real-time streaming analytics and AI to boost ecommerce business
Machine data, application data, log data and others
Data Science platform - choose from in-built ML algorithms, deploy and test your own ML models
Real-time and Predictive Analytics Platform for Data Analytics
Calculate Customer Life Time Value (LTV) and Inventory Forecasting
Conversion Rate Optimization through Lead Scoring
Campaign Engagement Scoring - Go beyond “last touch” attribution source. Evaluate impact of each campaign used by user in multiple visits before he/she made the purchase - Camap
Pricing
Starting from: $42.00/month
Credit card required: No
Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.
Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.
Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.
Your customers and end users don’t need licenses to use your self-service web portal.
Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.
Pricing
Basic
$49.00
unlimited user(s) / month
Included in plan:
14 day free trial
Built-in KPIs
Real-time Ecommerce analytics
200 MB events per day
LTV Prediction
180 Days Data Retention
REAN Indexes for better business actions
Predictive scoring for customers and visitors
Number of products < 600
Number of events/Day 200k
User behaviour analysis
Reports and notifications
Marketing Campaigns Analysis
Reports Download
Setup assistance
Pro
$399.00
unlimited user(s) / month
Included in plan:
Full advanced ML/AI Infrastructure
Train models, upload models, auto train models
Predict on streams, analyze, take actions
Access to Resource server - manage models, big files
Unlimited Events
Custom Support
Custom data retention period
Customized reports
Reports and notifications
1000K Events/Day
20 ML Model
3rd party integration support
Access to Resource server - manage models, big files
All the features of the basic plan
Ecommerce- Pro
$999.00
unlimited user(s) / month
Included in plan:
*Complementary POC
Full advanced ML/AI Infrastructure
Train models, upload models, auto train models
Predict on streams, anlyze, take actions
Access to Resource server - manage models, big files
Custom Support
Custom data retention period
Customized reports
Reports and notifications
1000K Events/Day
20 ML Model
Ecommerce - Custom
unlimited user(s) / month
Included in plan:
Unlimited Data
Unlimited Events
Advanced Analytics
Unlimited Data History
Unlimited ML Model
Platform Access
Customizations
Predictive Analysis
Custom Support
Unlimited Data adapters
FAQs
No FAQs associated with this application.
FAQs
Does this service integrate with any other apps?
The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
Who are the main user groups of this service?
The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.
Does this service offer guides, tutorials and or customer support?
Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.
What is this service generally used for?
A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.
Does this service offer an API?
Yes, the Vivantio does offer an API
What platforms does this service support?
The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
Does this service offer multi-user capability (e.g. teams)?
Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.
FAQs
What is this service generally used for?
Real-Time Analytics
LTV Prediction
Campaign Engagement Scoring
Inventory Prediction
Predictive Lead Scoring
Train, test and deploy production ready models
Get insights from comprehensive reports and fully customisable dashboards
Does this service offer an API?
Yes. The services has APIs for ingestion, ML training and prediction, and data download.
Does this service offer multi-user capability (e.g. teams)?
No. Currently only single user is capable accessing the service at a time.
Does this service offer guides, tutorials and or customer support?
Yes, you will be given access to video tutorials, user manual, feature lists, and brochure related to the product.
What platforms does this service support?
Linux (Ubuntu and Cent OS) for on-premise deployment. Not required for SAAS deployment.
Does this service integrate with any other apps?
Currently, the service integrates with Shopify app.
Who are the main user groups of this service?
E-commerce vendors, data centers, and SMEs can use this service.