Compare Salesmachine vs Moxie vs Vision Critical

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Crozscore:

70%
what is this?
30%
interest rising

Crozscore:

72%
what is this?
32%
no significant changes

Crozscore:

83%
what is this?
61%
46%
interest rising
Salesmachine screenshot view 2 more Moxie screenshot view 4 more Vision Critical screenshot view 4 more

Software Description:

We all have been confronted so many times with sales reps, CS or account managers wasting their time sorting contacts on their CRM everyday trying to identify who they should be calling.

Salesmachine monitors your customer health and activity so you can focus on the right customers at the right time.

Salesmachine acts like your personal assistant telling you which customers need your attention and why, creating tasks, suggesting emails and contextual notifications based on your customers health and activity. So you can just focus on what's matter: making your customers happy.

  • Identify who needs your attention in the customer journey: onboarding, adoption, renewal, upsell.
  • Get deep activity and business insights on each customer at account and contact level.
  • Get instantly alerted when customer health and usage frequency changes.
  • Monitor and analyze the impact of specific group of customers.
  • Your team instantly knows when and how to act.
  • Deliver targeted email campaigns automatically.

Software Description:

Moxie's main advantage is its ability to anticipate customers' needs by connecting with them and inciting their engagement through the entire digital experience on a variety of devices. It includes Live Chat, Email, Knowledge, and Web Self-Service.

Businesses, mainly eCommerce are now able to build more meaningful and profitable interactions with their customers through a concierge-like experience. The platform provides them the possibility to deliver the best engagement offer through the right channel in order to increase complete customer value.

For eCommerce professionals, the customer journey is one of the essential parts of their service. Moxie Concierge makes it as accessible as possible, using chat, email, web-self-service and other digital channels, all of it integrated into users' websites. The platform connects the three vital modules that let businesses achieve big results: Digital Engagement, Intelligent Decisioning, and Performance Analytics.

Software Description:

This is a customer intelligence platform used by customer-led companies. The platform comes with the Relationship Memory function which connects existing knowledge with attitudinal data that users accumulate from insight community.

Leaders from the world’s largest companies have made it clear: to boost revenue, increase profitability and build customer loyalty, you must make decisions with an understanding of customer actions, attitudes, and opinions. Vision Critical enables business users to create engaged and safe communities of customers to gather real-time actionable consumer intelligence. It is performed through a branded community website that engages the audience and enables them to share ideas and attain continuous insight.

Features:

  • Audience Targeting
  • Email Integration
  • Marketing Automation
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Dashboard
  • Lead Scoring
  • Data Import
  • Data Export
  • Data Visualization
  • Lead Management
  • Multi-User
  • Notifications
  • Forecasting
  • Customer Management

Features:

  • Email Integration
  • External Integrations
  • Dashboard
  • Notifications
  • API
  • Data Export
  • Chat
  • Customer Management

Features:

  • Customer Management
  • Scheduling
  • Dashboard
  • Notifications
  • Data Visualization

Summary:

  • Customer Health Score

  • User Adoption

  • Portfolio Management

  • Reduce Churn

  • Identify Upsell Candidates

  • Onboard Your New Users

  • Automated Customer Alerts

  • Data Enrichment

  • Many External Integrations

  • Analytics & Visualisation Tools

Summary:

  • Digital Engagement

  • Intelligent Decisioning

  • Analytics with Answers

  • KBot

  • Live Chat

  • Email

  • Mobile Compatibility

  • Security

Summary:

  • Build Communities and Engage Members

  • Advanced Recruitment Tools

  • Progressive Profiling

  • Deep Audience Segmentation

  • Target and Run Activities

  • Real-Time Community Engagement Metrics

  • Advanced Search Functionality

  • Sparq Authoring

  • Survey Templates

  • Private Discussion Boards

Starter

$75.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report

Starter (Yearly)

$60.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report

Standard

$125.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report
  • Segmentation
  • Workflows
  • Campaigns
  • Salesforce One-Way Sync
  • Team Permission & Roles

Standard (Yearly)

$100.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report
  • Segmentation
  • Workflows
  • Campaigns
  • Salesforce One-Way Sync
  • Team Permission & Roles

Enterprise

$125.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report
  • Segmentation
  • Workflows
  • Campaigns
  • Salesforce One-Way Sync
  • Team Permission & Roles
  • Push Health Scores to Salesforce
  • High Traffic Volume
  • Dedicated Onboarding
  • High Priority Support

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Segment, Mixpanel, Intercom, Zendesk, Olark, Intercom, Slack, Satismeter, Promoter.io, Stripe, Zapier, Delighted, Groove, Uservoice, Healp Scout, and Desk (via Zapier).

  • Does this service integrate with any other apps?
    • Connect live customer data sources: Segment, Mixpanel and Intercom
    • Connect data from your support, payment, NPS tools: Zendesk, Olark, Intercom, Satismeter, Promoter.io, Stripe, Zapier, Delighted, Groove, Uservoice, Healp Scout, and Desk (via Zapier).
    • Push notifications: Slack
  • Does this service offer an API?
  • Yes, it does.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a dedicated help center.

FAQs:

    Who are the main user groups of this service?
  • Main users of Moxie are small and medum-sized eCommerce businesses.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Web-based

  • Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • This service is generally used for digital customer engagement.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce, VirtuOz, Facebook Messenger, Skype, Sharepoint, IBM’s Tealeaf, Microsoft Dynamics, Glance, Nuance.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: Help Center, Email Support, Phone Support, and Knowledge Base.

  • What platforms does this service support?
  • This is a cloud-based software.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • Main users of Vision Critcal are large and customer-centric enterprises.

  • Does this service offer an API?
  • No.

  • What is this service generally used for?
  • This service is generally used as a cloud-based customer intelligence platform.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with social media and CRM platforms.

Publisher:

Founded:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
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Employees:
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Likes:
4.8k
Followers:

Other:

Who uses Salesmachine
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Moxie
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Critical
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
German, French, English
Regional Restrictions:
No restrictions.
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