Compare Roundme vs AnswerCart vs Synthetix

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Crozscore:

83%
what is this?
48%
no significant changes

Crozscore:

70%
what is this?
22%
interest falling

Crozscore:

59%
what is this?
29%
interest falling
Roundme screenshot AnswerCart screenshot Synthetix screenshot view 3 more

Software Description:

Roundme is an iOS and web virtual reality app that allows users to create interactive 360-degree view virtual tours, explore different locations across the world through Hotspots and share them with the community (contributors, travellers and photographers) through Portals using any VR headsets.
Roundme supports JPEG and TIFF images up to 65.000 pixels shown with multiresolution support. With Roundme every panorama is safely and securely stored in the cloud and available for download anytime. The Privacy upgrade grants the ability to hide tours from Roundme, in addition to password protecting and setting the list of allowed domains for embeds.
Roundme was officially released on 17 June 2014 and now encounters more than 150 000 created tours and more than 350 000 uploaded panoramas. “Best New App” on Apple’s iTunes in February 2015. Roundme raised a $3 million round led by April Capital in 2015, reportedly by TechCrunch.

Software Description:

AnswerCart help companies build modern, intuitive & elegant community forums on their website.  

We have reimagined how community forums should look like & have included some really cool features like personalized home pages, advance editor, gamification, multi-channel notifications, user-driven moderations, auto-answer APIs, auto-distribution APIs, etc. 

We have a powerful inbuilt search, seamless single sign-on & robust spam control. Our software’s layout & design is completely customizable, suiting all your business needs. 

Companies use our community forums to drive customer engagement,  for customer support & internal collaborations. 

Some of our unique features  are:

  • Discussion type: QnA, polls, articles, MCQ etc
  • Gamification: award engagement points, badges & titles to users for positive participation
  • Multi-level admin: four level of admin roles for users
  • Powerful search & auto-complete (auto-complete allows users to discover discussion threads similar to one, they want to start.)
  • Rich media & advance editors
  • Seamless sign-up with social logins or single-sign-on
  • Customizable CSS & HTML to adapt to native look
  • 200+ plugins & tons of third-party app integrations 

Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Features:

  • Data Visualization
  • Data Export
  • Data Import
  • Pixel Graphics

Features:

  • Chat
  • Customer Management
  • Notifications
  • API

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Summary:

  • Multiresolution Support

  • Offline Tours

  • Floor Plans & Maps

  • Social Sharing

  • Embedding of Virtual Tours

  • Uploading of 360 images

  • Virtual Tour Creation

  • Roundme is world's most hassle-free 360 VR publishing and panoramic tours authoring platform. Roundme application allows users to create, upload and share 360 degree panoramic photos and multimedia content of real spaces, which users can visit virtually. Roundme has a broad field of usage: photography, real estate, marketing, travelling, design and architecture.

Summary:

  • Discussions: QnA, articles & polls

  • Gamification: award engagement points, badges & titles to users for positive participation

  • Multi-level admin: four level of admin roles for users

  • Rich media content & advance text editor

  • Powerful search-Do a keyword-based search 

  • Personalised homepage for user & user-to-user private messaging 

  • High-level of CSS & HTML customization for matching native environment

  • Auto-distribution API & Auto-answer API

  • 200+ plugins & tons of third-party integration

  • Seamless single sign-on & social logins

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Start-up

$99.00
per month
Included in plan:
  • Up to 200K monthly page views
  • All features included
  • Unlimited community users
  • Unlimited staff users
  • SSL
  • In-app integration supported
  • Global CDN
  • Customizable themes & layouts
  • Migration supported

Business

$149.00
per month
Included in plan:
  • Up to 500K monthly page views

FAQs:

    Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • The account at Roundme can be accessed by several community members similtaneously.

  • Does this service offer guides, tutorials and or customer support?
  • Video tutorails and articles in Help Center can be used to learn how to use the platfrom. If any additional questions occur Customer Support is provided via email.

  • Does this service integrate with any other apps?
  • Roundme doesn`t integrate with any other apps, nevertheless, the sharing to Facebook, Twitter and Google+ is available.

  • What are some applications this service is commonly used in tandem with?
  • In order to upload panoramic images to Roundme the additional editing software is ususally required, e.g. Photoshop, PTgui or any other similar one depending on the user`s preferences.

  • Who are the main user groups of this service?
  • Professional and amateur panoramic photographers and virtual tour production studios, Architectural bureaus, Interior design studios, Real estate portals, Marketing / Event agencies, 3D design studios.

  • What platforms does this service support?
  • Roundme is available on the web, iOS and Android.

  • What is this service generally used for?
  • Roundme is used for creating and embedding VR tours containing panoramic images in high-resolution format with multimedia content.

FAQs:

    Does this service integrate with any other apps?
  • Yes, we support a wide variety of third-party integration, please visit our website to know more.

  • What are some applications this service is commonly used in tandem with?
  • Community forum platforms really work well with CRM, support ticketing system, chatbots etc.

  • Does this service offer multi-user capability (e.g. teams)?
  • Presently we only support multi-level user roles. We don't have a group functionality for our app.

  • What platforms does this service support?
  • It's a SaaS product that integrates in your website.

  • Does this service offer an API?
  • We support a wide variety of third-party app integration.Check our website for more details or shoot us a mail at support@answercart.com

  • What is this service generally used for?
  • Companies use our community forums to drive customer engagement,  for customer support & internal collaborations. 

  • Who are the main user groups of this service?
  • All companies, looking to build a community forum, public or private, for customer engagement, customer support or for internal collaboration, are ideal for us.

    Presently we are targeting small to medium-sized businesses. Companies in education, finance-tech, SaaS etc find our product especially useful. 

    We serve companies in all regions but are focussing on UK, North America, South-east Asian market for now.

  • Does this service offer guides, tutorials and or customer support?
  • As a part of our deployment, we train our client's team on our software.  Apart from online-live training, we also provide documentation for future reference.  

    We also support migration of your data from third-party forum software for annual contracts only. We can migrate your data from other common forum software for a reasonably sized community. 

    Our customer support team is really active, & will reply ASAP for answering any queries you might have.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
53
Followers:

Other:

Who uses Roundme
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses AnswerCart
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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