Compare Rocket.Chat vs Freshchat vs Troop Messenger

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About Rocket.Chat

Rocket.Chat is the world's largest open-source, communications platform that empowers security-conscious organizations to communicate without compromising data privacy.

Communicate with colleagues, customers, partners, vendors, suppliers, and other companies, regardless of the platform they use. Integrate with your favorite apps and automate repetitive tasks and complex workflows. Securely share files, documents, photos, and videos to centralize vital information and boost productivity.

Supercharge your customer service by integrating your CRM, chatbots, and apps for an accelerated and efficient customer experience.

12M+ users in over 150 countries trust our privacy-centric approach that focuses on security governance, risk management, and compliance. Highly-regulated organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat for completely private and secure communications.

About Freshchat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances

About Troop Messenger

Benefits of Troop Messenger
Effective communication is the key to corporate success and taking the significance of flawless interaction in the business world, Troop Messenger office chat app has been designed feature-packed. Amazing feature implementation coupled with high-end security makes Troop Messenger look taller in the corresponding market and with a business identity. This encrypted group chat app is apt to take your business communication to the next level.
Tuned with tech advancement and internet extension, these days instant messaging apps are on trend and widely used in corporate making business communication even simpler and faster than ever before.

Advantages of using Troop Messenger work chat app:

  • Accessible with web/desktop/mobile (Android/iOS).
  • Convenient to use having a user-friendly interface.
  • Easy to communicate with co-workers regardless of their current location.
  • Real-time communication. No more waiting for a response.
  • Minimal expense (associated with distant communication).
  • Being pocket-friendly, can be used at anywhere anytime.
  • Narrows down professional’s time and effort.
  • Killing time, virtual meeting and call can be arranged using its Audio/Video calling feature.
  • Effective knowledge transfer by sharing multimedia, location, and contact.
  • Confidential information can be shared securely within no time.
  • Push up team collaboration for business betterment.
  • Cut out unwanted delay knowing co-worker’s availability.
  • Enhance your professional profile having a strong relationship among team members.

Features of troop messenger

Instant messaging for business allows people to communicate, relaying information in real time. However, corporate chat app is a contemporary update to the ancient email communication cutting out time, expense, and effort at the same time. Nowadays many organizations are using instant messaging for their daily business conversation. But for effective communication, an easy to use corporate chat app is vital being loaded with lots of amazing features. Such an office chat app is Troop Messenger that contributes to business communication tuned with every bite of enterprise needs. Being encrypted, it’s secured to share confidential business data and facilitates one-to-one and team communication.

Below few alluring features are penned down. Take a look:

  • 24*7 free online support - Call, chat and email.
  • High-end security - Pin and fingerprint security.
  • Multi-platform support - Accessible through the web, desktop, Android or iOS.
  • Large storage - Up to 15 GB storage.
  • Unlimited chat history.
  • Team collaboration - Let users create groups with unlimited members.
  • Multimedia sharing - Image, video, audio, files, links, location, and contacts.
  • Search chat - Search for other existing user or group to start a conversation by name.
  • Pin chat - Pin user or group for frequent chat.
  • Self-chat - A custom option to save any idea or data.
  • App notification - Push notification for mobile app and desktop notification for the web app.
  • Reply/Forward/Copy messaging
  • Attachment preview before download.
  • Online/Offline/Idle user status.
  • Unread message count - The app will display the unread message count to inform users about unread messages.
  • Group notification - All the group members will get group notification during- member addition/ member removal/ group exit/ group profile edition, etc.
  • Contact sharing - Whenever you get a contact as an attachment, the system will display 3 options in total- call, add to contact and send message.
  • Offline messaging - Offline message will be sent automatically to respective individuals or group as soon as your device is connected to internet.
  • Audio and Video call.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Summary

  • Team collaboration and instant messaging

  • Integrate Live Chats to your website and talk to your customers

  • No ads, no trackers. You own your data, chose where to host it and where to store usage.

  • DevOps

  • Numerous integrations

Summary

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary

  • Unlimited Messages History

  • Multiple Domain merging

  • Video Conferencing

  • Screen Sharing /Controlling

  • Jumper

  • Burnout

  • Broad Casting

  • Data Record

  • Flag Messages

  • Analytics

Pricing

Starter

Free
Included in plan:
  • 25 users max
  • Up 100 monthly active contacts (Omnichannel)
  • Self-managed
  • Unlimited 1:1 and group messaging
  • File history
  • Secure push notifications
  • Create teams, channels and threaded discussions
  • Delivered/read receipt
  • Native desktop apps (Windows, Mac, Linux)
  • Native mobile apps (iOS and Android)
  • Localized in 64 languages
  • Video conferencing integrations
  • Matrix federation
  • Slack and MS Teams bridges
  • Dark mode
  • Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
  • Routing algorithm
  • Analytics and real-time monitoring
  • Templated messages
  • Route returning customers
  • Contact manager routing
  • Multiple business hours
  • Chat abandonment handler
  • On hold queue
  • Queue waiting time display
  • Mobile app for agents
  • Inquiry forwarding
  • Multiple queues
  • Conversation priority indicators
  • Transcript exports
  • Reports dashboard
  • Apps integration
  • Admin Console
  • Advanced user management
  • Engagement dashboard
  • Two-factor authentication
  • End-to-end encryption
  • Data loss prevention
  • Granular data retention policies

Pro

$4.00
1 user(s) / month
Included in plan:
  • Up to 500 users
  • Up to 15,000 monthly active contacts as add-on (Omnichannel)
  • Self managed or cloud hosting (as add-on)
  • Unlimited 1:1 and group messaging
  • Secure push notifications
  • File history
  • Create teams, channels and threaded discussions
  • Delivered/read receipt
  • Native desktop apps (Windows, Mac, Linux)
  • Native mobile apps (iOS and Android)
  • Localized in 64 languages
  • Video conferencing integrations
  • Matrix federation
  • Slack and MS Teams bridges
  • Dark mode
  • Remove Rocket.Chat Watermark
  • Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
  • Analytics and real-time monitoring
  • Routing algorithm
  • Templated messages
  • Route returning customers
  • Contact manager routing
  • Multiple business hours
  • Chat abandonment handler
  • On hold queue
  • Queue waiting time display
  • Inquiry forwarding
  • Mobile app for agents
  • Multiple queues
  • Conversation priority indicators
  • Transcript exports
  • Reports dashboard
  • Apps integration
  • Admin Console
  • Advanced user management
  • Engagement dashboard
  • Two-factor authentication
  • End-to-end encryption
  • Data loss prevention
  • Granular data retention policies
  • Webform and email support

Enterprise


Custom
Included in plan:
  • Custom users
  • Custom monthly active contacts (Omnichannel)
  • Self managed or cloud hosting (as add-on)
  • Premium hosting tiers
  • Unlimited 1:1 and group messaging
  • Secure push notifications
  • File history
  • Create teams, channels and threaded discussions
  • Delivered/read receipt
  • Native desktop apps (Windows, Mac, Linux)
  • Native mobile apps (iOS and Android)
  • Video conferencing integrations
  • Matrix federation
  • Slack and MS Teams bridges
  • Dark mode
  • Remove Rocket.Chat Watermark
  • Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
  • Routing algorithm
  • Analytics and real-time monitoring
  • Templated messages
  • Route returning customers
  • Contact manager routing
  • Multiple business hours
  • Chat abandonment handler
  • On hold queue
  • Queue waiting time display
  • Mobile app for agents
  • Inquiry forwarding
  • Multiple queues
  • Conversation priority indicators
  • Transcript exports
  • Reports dashboard
  • Chat Engine (Embedded chat experiences with Iframe, Websockets APIs and Javascript Library)
  • Apps integration
  • Admin Console
  • Advanced user management
  • Custom roles and permissions
  • Engagement dashboard
  • End-to-end encryption
  • Two-factor authentication
  • Data loss prevention
  • Audit panel
  • Device management
  • Granular data retention policies
  • Webform and email support

Pricing

Growth

$15.00
1 user(s) / month
Included in plan:
  • Up to 2000 bot sessions/month FREE
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • 100K MUV/agent

Pro

$39.00
1 user(s) / month
Included in plan:
  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business
  • Apple Business Chat
  • Business Hours (by Groups)
  • Advanced Automations
  • CSAT Survey and Report

Enterprise

$69.00
1 user(s) / month
Included in plan:
  • Up to 5000 bot sessions/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)

Pricing

Premium

$2.50
1 user(s) / month
Included in plan:
  • One-One Messaging
  • Group Chats
  • File Sharing
  • Contact Search
  • Filters(links,Attachments,etc)
  • Web,Mobile & Desktop Messaging
  • Pin Users *
  • Free Email Suport
  • 20GB Storage

FAQs

    What is this service generally used for?
  • All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.

FAQs

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs

    Who are the main user groups of this service?
  • Troop Messenger is a new age solution for intra-corporate and government departments' communication needs. It provides for one to one and one to group/team exchange of information and data as well as audio and video calling and screen sharing facility

  • Does this service integrate with any other apps?
  • Currently no but propose to introduce this feature soon

  • What are some applications this service is commonly used in tandem with?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • 24X7 customer support through chat, email and phone call is available for this service. Downloadable FAQs, User Guide, and Quick Start Guide are provided for the users on the website.

  • What is this service generally used for?
  • This service provides a seamless team communication channel within an enterprise apart from being evolving into a unified communication platform soon.

  • What platforms does this service support?
  • It is compatible across iOS, Android, Windows, Mac, Linux, Web platforms

  • Does this service offer multi-user capability (e.g. teams)?
  • This service is created with the sole purpose of uniting teams on a single platform for communication. It provides for creation of multiple groups, sub-groups without a limitation on the number of groups and number of members in each group.

  • Does this service offer an API?
  • Yes, this service provides API to standalone users on request.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
21.9k

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
1

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:
128

Other

Who uses Rocket.Chat
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Portuguese, English, Spanish, Arabic, Catalan, German, Dutch, Japanese, Chinese, Irish, Russian, Hindi, Afrikaans, Italian
Regional Restrictions:
No restrictions.

Other

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean, Arabic, Bengali, Bulgarian, Gujarati, Hebrew, Hindi, Hungarian, Japanese, Central Khmer, Indonesian, Greek, Icelandic, Latvian, Lithuanian, Malayalam, Marathi, Malay, Chinese, Norwegian, Panjabi, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Dutch, Tamil, Thai, Telugu, Turkish, Welsh, Ukrainian, Urdu, Vietnamese, Swedish
Regional Restrictions:
No restrictions.

Other

Who uses Troop Messenger
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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