Compare RingOver vs Freshcaller vs QoS

Software Description:

RingOver helps small and medium businesses talk to their customers and prospects. It provides a full cloud phone solution, with exclusive features for customer support, sales team or remote working employees.

Software Description:

Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in Freshcaller are powerful and enable you to make smart escalations based on your agent availability as well as business hour setting.

Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.

Why Freshcaller?

1. Absolutely Zero Hardware
   No need to invest heavily on phone hardware for your call center.

2. Absurdly Easy Setup
   A web browser and working internet connection is enough to run your call center.

3. Astonishingly Affordable Software
   Kick-start your journey with a pay-as-you-grow plan. Our success lies in your growth.

Software Description:

QoS is everything you need on ONE platform.

Experience a unified communications platform around New Zealand or even the globe and across multiple devices with our award-winning VoIP solutions suite.

Save your neck, free your hands, clear your desk and enjoy your new freedom and efficiency.

Features:

• Business Phone Calls - Inbound/Outbound Business calling with our great toll rates including free local calling on our bundle package and optional toll-free numbers, international numbers and fax to email services.
• Instant Messaging - Instant messaging between staff. Chat with staff while they're busy on a call, get things done and the answers you need without picking up the phone.
• Staff Presence - See who’s on the phone, put yourself into Away, Busy, Do Not Disturb, On the Phone modes with automatic Away mode options that work with PC inactivity.
• Headset Support - Answering, Calling and Hanging up by the touch of a button or click of a mouse. Wireless and Wired options at fantastic prices.
• Easy Install - Emailed directly from our platform with a link to the software, username and password. That’s all you need! but of course, we’ll be there to help at the same time.
• Cloud PBX backbone - Our softphone solution is built on a nationwide fully meshed redundancy ultra-fast business phone system, full of features. Options for self-admin also available.
• Conference Room Service - Built-in private audio conference rooms options for your staff and customers access, where you need it and when you need it.
• Free Worldwide Roaming - Travelling aboard, with our simple mobile app and some magic from our platform you can take your mobile number anywhere in the world with zero roaming calling charges.
• Optional Screen Sharing - Screen share add-on available, share your screen with the click of a button to staff and customers.
• Unified Voicemail - Standard voicemail notification, visual voicemail web portal and voicemail to email services all simple to use and manage.
• Optional SMS - Optional email to SMS options built into the platform, useful for texting Staff without internet access and general SMS’ing your customer databases.
• Worldwide Award Winning - International world-renowned software developers and unified communications service provider.

Features:

• Click-to-Dial
• Call Disposition
• Call Tracking
• Call Recording
• External Integrations
• Scheduling
• Multi-User
• Notifications
• API

Features:

• Notifications
• Multi-User
• Softphone
• Call Recording

Features:

• 2-Factor Authentication
• Softphone
• SMS
• Contact Management
• Google Apps Integration
• History/Version Control
• Chat
• Email Integration
• Contact Sharing
• File Sharing
• File Transfer
• Click-to-Dial
• Call Tracking
• Notifications
• Call Recording
• External Integrations
• Multi-User

Summary:

• Cloud business phone system.

Summary:

• Multi-level IVR to include all your departments/products/brands.

• Smart Escalations to guide callers when your agents are busy/unavailable.

• Call Masking to make your global team seem more local and closer to businesses.

• Call Recording to analyze and improve your communication processes.

• Business hour based routing to help regulate your work hours.

• Call center software for startups and small teams.

• Your professional cloud pbx system.

Summary:

• NZ Unified Communications as a Service

FAQs:

No FAQs associated with this application.

FAQs:

Who are the main user groups of this service?

• Freshcaller is the call center software for startups and small teams. The intention is to help businesses/teams set-up and run a powerful call center without spending a lot of time and money. Freshcaller is ideal for phone teams of size 1- 30. We believe that the teams and businesses from the following sectors will benefit the most from using Freshcaller: Retail/E-commerce, B2B, Logistics & Transportation, Business Services, Software / Information Technology, Education, Leisure/Hospitality, Food & Beverages, Energy, and Governmental / Non-profit organizations.

What is this service generally used for?

• This service is used for enabling phone for businesses to handle their sales, support, finance, admin or general business operations.

What are some applications this service is commonly used in tandem with?

• It is commonly used with Helpdesk, Servicedesk, CRM's as well as ATS solutions.

Does this service offer an API?

• No - we are currently not offering an API.

Does this service offer guides, tutorials and or customer support?

• We have created numerous solution articles in our support portal and update our knowledge base quite frequently. We also provide phone, email and chat support during the weekdays and email support over the weekends.

Does this service integrate with any other apps?

• Freshdesk, one of the world's most loved helpdesk solutions uses Freshcaller to help its customers launch and maintain their phone operations. Freshcaller comes as an inbuilt phone channel inside Freshdesk. Freshcaller - being a phone application - can be used in a variety of businesses who need phones to conduct their sales and support operations.

What platforms does this service support?

• All you need is Chrome browser and a working internet connection.

Does this service offer multi-user capability (e.g. teams)?

• Yes. Freshcaller allows you to create teams who can then be configured to handle a particular set of calls based on the various call center scenarios.

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies

• Web App

• iOS
• Android

Other:

• Freelance
• Startups
• SMEs

• Web App

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Windows
• Macintosh

• iOS
• Android