Compare Ringover vs Freshdesk Contact Center vs Archonic

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About Ringover

Ringover is a communication application that combines advanced phone system, videoconferencing, text and collaborative messaging features focused on team productivity and directly configurable by managers. Integrating with professional tools and providing advanced statistics in real time, Ringover allows professional communications to be managed with a few clicks. The key: end-to-end technological mastery, a user-friendly interface, and support at each step. With Ringover, your professional communications are possible anywhere in the world from a computer or smartphone - all it takes is an internet connection!

About Freshdesk Contact Center

Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer
experience in an effortless and affordable manner. Deploy a flexible and smart contact center in
a few intuitive steps, and with zero phone hardware. No matter where your agents connect from
they have the right context for personalized customer conversations. Powerful features such as
multi-level IVRs, business hours, and holiday settings help your agents manage call volumes
without compromising your customer experience. Reduce your resolution times with advanced
and automated routing capabilities and direct your customers to the right experts swiftly.

With Freshdesk Contact Center you have a future-ready system with advanced voice bots,
speech-enabled IVR, and native voice intelligence features such as post-call transcription.
Whether you want to look into your day-to-day operations or need insights to make scaling-up
decisions, we have extensive reporting and analytics to ensure you are always in the know.
Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your
sales and support teams to work productively

About Archonic

Free business numbers and free call tracking to help business owners be safe and professional. Find out which advertising is working by knowing where your calls come from. Archonic has solutions for every business, from an individual running their own small business to a Fortune 500 company.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Summary

  • Cloud business phone system.

Summary

  • Multi-level IVR to include all your departments/products/brands.

  • Smart Escalations to guide callers when your agents are busy/unavailable.

  • Call Masking to make your global team seem more local and closer to businesses.

  • Call Recording to analyze and improve your communication processes.

  • Business hour based routing to help regulate your work hours.

  • Call center software for startups and small teams.

  • Your professional cloud pbx system.

Summary

    No key features associated with this application.

Pricing

Trial

Free
Included in plan:
  • $3 Worth of Phone Credits
  • Purchase Numbers in 50+ Countries
  • All Call Center Operations During Free Trial

Sprout

$0.00
1 user(s) / month
Included in plan:
  • Purchase Unlimited Phone Numbers
  • Add Unlimited Agents
  • Make Unlimited Concurrent Calls
  • Pay Only for Phone Calls Made
  • $0 Agent Fees

Blossom

$19.00
1 user(s) / month
Included in plan:
  • IVR (Phone Trees)
  • Business Hour Based Routing
  • Voicemail
  • Call Recording
  • Standard Call Queues

Garden

$40.00
1 user(s) / month
Included in plan:
  • Smart Escalations
  • Call Monitoring
  • Call Barging
  • Call Conferencing
  • Warm Transfer

Pricing

Pro

$6.00
unlimited user(s) / month
Included in plan:
  • 1500 minutes per month
  • Caller ID & Name Match
  • Call Recording
  • Email Reports

Ultimate


unlimited user(s) / month
Included in plan:
  • All Features

Free

Free
Included in plan:
  • 500 free minutes per month

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Freshcaller is the call center software for startups and small teams. The intention is to help businesses/teams set-up and run a powerful call center without spending a lot of time and money. Freshcaller is ideal for phone teams of size 1- 30. We believe that the teams and businesses from the following sectors will benefit the most from using Freshcaller: Retail/E-commerce, B2B, Logistics & Transportation, Business Services, Software / Information Technology, Education, Leisure/Hospitality, Food & Beverages, Energy, and Governmental / Non-profit organizations.

  • What is this service generally used for?
  • This service is used for enabling phone for businesses to handle their sales, support, finance, admin or general business operations.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used with Helpdesk, Servicedesk, CRM's as well as ATS solutions.

  • Does this service offer an API?
  • No - we are currently not offering an API.

  • Does this service offer guides, tutorials and or customer support?
  • We have created numerous solution articles in our support portal and update our knowledge base quite frequently. We also provide phone, email and chat support during the weekdays and email support over the weekends.

  • Does this service integrate with any other apps?
  • Freshdesk, one of the world's most loved helpdesk solutions uses Freshcaller to help its customers launch and maintain their phone operations. Freshcaller comes as an inbuilt phone channel inside Freshdesk. Freshcaller - being a phone application - can be used in a variety of businesses who need phones to conduct their sales and support operations.

  • What platforms does this service support?
  • All you need is Chrome browser and a working internet connection.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Freshcaller allows you to create teams who can then be configured to handle a particular set of calls based on the various call center scenarios.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses Ringover
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
French, English, Spanish, Italian, Portuguese
Regional Restrictions:
Works in Europe

Other

Who uses Freshdesk Contact Center
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Archonic
  • Personal
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
USA
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