Compare RingCentral vs Traken vs Versature

Software Description

This service offers PBX features such as multiple extensions; Call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering.
It is flexible, cloud-based VoIP PBX service packed with advanced features, and gives its users a fully featured phone system that integrates with several business applications (Gmail, Outlook, Salesforce, Zendesk, Desk.com) so they can make calls without leaving the program.

Software Description

Track Anything, Anywhere

Because dashboards are not just metrics. With Traken you can build mobile dashboards to monitor devices or software, to track business operations or business intelligence.

Receive notifications when something happens and start enjoying our dashboards on steroids.

Software Description

Versature is a provider of SaaS-based unified communications solutions for Canadian businesses. With an exclusive focus on cloud-based VoIP services and call analytics, Versature delivers the highest quality phone systems, an intuitive feature set, superior enterprise integrations and in-depth call analytics to help businesses reach high-performance goals.

Versature is a customer-centric organization dedicated to providing the best solutions to Canadian customers. The most common phrase we hear from our customer base is “Versature, it just works.”

Doing business with Versature is easy and our customers can count on getting the highest level of support from ordering to onboarding and customer support.

Features
All Versature plans and packages come packed with tons of valuable standard and not-so-standard business phone features.

Business and Operational Features

• Local Area Codes
• Advanced Auto Attendant/Digital Receptionist
• Toll-Free
• Call Queues
• Ring Groups
• Custom On-Hold Music or Messaging
• Voicemail, Voicemail-to-Email, Voicemail Transcription
• Real-Time Analytics and Dashboards
• Real-Time Analytics and Dashboards
• Geo-Redundant Data Centres
• Disaster Recovery
• Integrations with Leading SaaS Technology
• Mobile App

Call Control Features

• Call Forwarding
• Call Hold
• 3-Way Call Conferencing
• Call Park and Retrieve
• Find Me, Follow Me
• Simultaneous Ring
• Call Transfer
• Do Not Disturb
• Call Pull
• Call Return

Administration Features

• Sonar, Self Service Portal
• Transparent Invoices
• Detailed Call History Short and Long-Term Call Recording*

System Integrations

• Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
• Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
• Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
• Google Chrome: click to dial any embedded phonenumber from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
• Office 365 - With a single click, make a phone call from any number found in an email message, contact, calendar invite, document, or spreadsheet (viewed from your Google Chrome browser).
• Social Caller ID - Know more about who is calling with social business intelligence from Google, Twitter, and Facebook for all calls coming into the Versature network.
• blueButler - Insurance brokers can keep detailed call recordings and an audit trail with Versature's blueButler integration.
• Google Sheets - Analyze detailed call data your way to view call performance and align or mashup with operational system data.

Insights

Versature Insights is a suite of tools that enables organizations to gain unique perspectives and uncover business trends based on data generated from phone-based communications. Companies can leverage their Versature call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve relationships, build brand loyalty, and remain compliant with industry standards and legislative requirements.

Customer Success

From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success. Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams.

The Versature TRUST Initiative

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Features

• Call Tracking
• Call Disposition
• Softphone
• File Transfer
• Video
• Video Courses
• Chat

Features

• Data Visualization
• Notifications
• External Integrations
• Multi-User
• Expense Tracking
• Forecasting
• Data Import
• Inventory Tracking
• Project Management
• Dashboard
• Customer Management
• Analytics
• Multi-App

Features

• Softphone
• Call Disposition
• Call Tracking
• Data Visualization
• Notifications
• Email Integration
• Contact Management
• External Integrations
• Multi-User
• API

Summary

• Available phone numbers: Freephone numbers; Local numbers; Non-geo numbers; International numbers.

• Cloud PBX: Hosted PBX service; Auto-Receptionist; Multi-level IVR;User templates; Music on hold; Extensions; Dial-by-Name Directory; Call Monitoring.

• Phone service and devices: VoIP service; Caller ID control; RingOut®; RingMe®; Desk phones; Conference phones; Analogue adapters; Desktop app.

• Call management: Answering rules; Call Forwarding; Automatic Call Recording; Presence; Call Flip; Call Park.

• Voicemail and greetings: Voicemail; Voicemail-to-email; Visual voicemail; Greetings.

• RingCentral Messaging: Unlimited texts; Mobile devices.

Summary

• With Traken you can build clear mobile dashboards that keep your teams instantly informed.

Summary

No key features associated with this application.

Pricing

• Credit card required: No

• Entry: £9.99 month/user.
  Standard: £16.99 month/user.
  Premium: £24.99 month/user.
  Enterprise: £34.99 month/user.
  All options have 30 day free trial.

FAQs

Who are the main user groups of this service?

• RingCentral is a feature rich VoIP phone system for medium-sized businesses.

What is this service generally used for?

• RingCentral is generally used as a cloud-based business phone system.

What platforms does this service support?

• It works on: Android, iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App

Does this service integrate with any other apps?

• Integrations: Cloud storage integration, Microsoft Outlook, Salesforce, Zendesk, Desk.com, Google, Oracle Sales Cloud.

Does this service offer an API?

• RingCentral has an API.

Does this service offer guides, tutorials and or customer support?

• It offers: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials

FAQs

No FAQs associated with this application.

FAQs

No FAQs associated with this application.

Publisher

Publisher

Publisher

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other

• Startups
• SMEs
• Enterprises

• Web App

• iOS
• Android

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS