Compare RingCentral vs Versature vs Traken

Software Description:

This service offers PBX features such as multiple extensions; Call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering.
It is flexible, cloud-based VoIP PBX service packed with advanced features, and gives its users a fully featured phone system that integrates with several business applications (Gmail, Outlook, Salesforce, Zendesk, Desk.com) so they can make calls without leaving the program.

Software Description:

Versature is disrupting the Canadian telecommunications industry with cloud-based business VoIP communication solutions. Trusted by clients and partners across the country, Versature is an award winning company that is raising the bar with high quality, cost-effective technology and Canadian-based support.

Founded in 2003, Versature has a business VoIP subscriber base that is growing at a rate of 55% year-over-year. Operating on the principles of Customer Success, Versature takes a client-centric approach to all aspects of the business.

Versature is a customer-centric organization dedicated to providing the highest quality cloud-based business phone solutions to Canadian customers. The most common phrase we hear from our customer base is “Versature, it just works.”

Doing business with Versature is easy and our customers can count on getting the highest level of support from ordering to onboarding and customer support.

Features
All Versature plans and packages come packed with tons of valuable standard and not-so-standard business phone features.

Business and Operational Features

• Local Area Codes
• Advanced Auto Attendant/Digital Receptionist
• Toll-Free
• Call Queues
• Ring Groups
• Custom On-Hold Music or Messaging
• Voicemail, Voicemail-to-Email, Voicemail Transcription
• Real-Time Analytics and Dashboards
• Real-Time Analytics and Dashboards
• Geo-Redundant Data Centres
• Disaster Recovery

Call Control Features

• Call Forwarding
• Call Hold
• 3-Way Call Conferencing
• Call Park and Retrieve
• Find Me, Follow Me
• Simultaneous Ring
• Call Transfer
• Do Not Disturb
• Call Pull
• Call Return

Administration Features

• Sonar, Self Service Portal
• Transparent Invoices
• Detailed Call History

System Integrations

• Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
• Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
• Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
• Google Chrome: click to dial any embedded phonenumber from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
• Open API: Versature provides an Open API for integrations with home-grown or off-the-shelf applications that your business may be using

EXTRAS

• Call Recording, On-Demand Call Recording: add call recording functionality to specific extensions or groups of extensions for help in training, quality assurance, and compliance measures
• Softphone Client for Mac, PC, Apple, or Android: take your Versature extension with you wherever you go with
• Fax-to-Email, Fax-over-IP: get your faxes delivered to your email inbox for a unified communications experience

The Versature TRUST Initiative

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Software Description:

Track Anything, Anywhere

Because dashboards are not just metrics. With Traken you can build mobile dashboards to monitor devices or software, to track business operations or business intelligence.

Receive notifications when something happens and start enjoying our dashboards on steroids.

Features:

• Call Tracking
• Call Disposition
• Softphone
• File Transfer
• Video
• Video Courses
• Chat

Features:

• Softphone
• Call Disposition
• Call Tracking
• Data Visualization
• Notifications
• Email Integration
• Contact Management
• External Integrations
• Multi-User
• API

Features:

• Data Visualization
• Notifications
• External Integrations
• Multi-User
• Expense Tracking
• Forecasting
• Data Import
• Inventory Tracking
• Project Management
• Dashboard
• Customer Management
• Analytics
• Multi-App

Summary:

• Available phone numbers: Freephone numbers; Local numbers; Non-geo numbers; International numbers.

• Cloud PBX: Hosted PBX service; Auto-Receptionist; Multi-level IVR;User templates; Music on hold; Extensions; Dial-by-Name Directory; Call Monitoring.

• Phone service and devices: VoIP service; Caller ID control; RingOut®; RingMe®; Desk phones; Conference phones; Analogue adapters; Desktop app.

• Call management: Answering rules; Call Forwarding; Automatic Call Recording; Presence; Call Flip; Call Park.

• Voicemail and greetings: Voicemail; Voicemail-to-email; Visual voicemail; Greetings.

• RingCentral Messaging: Unlimited texts; Mobile devices.

Summary:

No key features associated with this application.

Summary:

• With Traken you can build clear mobile dashboards that keep your teams instantly informed.

Pricing:

• Credit card required: N/A

• Entry: £9.99 month/user.
  Standard: £16.99 month/user.
  Premium: £24.99 month/user.
  Enterprise: £34.99 month/user.
  All options have 30 day free trial.

FAQs:

Who are the main user groups of this service?

• RingCentral is a feature rich VoIP phone system for medium-sized businesses.

What is this service generally used for?

• RingCentral is generally used as a cloud-based business phone system.

What platforms does this service support?

• It works on: Android, iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App

Does this service integrate with any other apps?

• Integrations: Cloud storage integration, Microsoft Outlook, Salesforce, Zendesk, Desk.com, Google, Oracle Sales Cloud.

Does this service offer an API?

• RingCentral has an API.

Does this service offer guides, tutorials and or customer support?

• It offers: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials

FAQs:

No FAQs associated with this application.

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS

Other:

• Startups
• SMEs
• Enterprises

• Web App

• iOS
• Android