Compare RingCentral vs bpm'online service vs Hippo CMMS

More Information More Information Visit Website

Crozscore:

80%
what is this?
64%
36%
interest falling

Crozscore:

84%
what is this?
100%
43%
interest rising

Crozscore:

87%
what is this?
88%
35%
interest rising
RingCentral screenshot view 4 more bpm'online service screenshot view 1 more Hippo CMMS screenshot view 4 more

Software Description:

This service offers PBX features such as multiple extensions; Call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering.
It is flexible, cloud-based VoIP PBX service packed with advanced features, and gives its users a fully featured phone system that integrates with several business applications (Gmail, Outlook, Salesforce, Zendesk, Desk.com) so they can make calls without leaving the program.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Software Description:

Hippo CMMS is a powerful, user-friendly web based maintenance management software system. Hippo's all-in-one CMMS platform is applicable for a wide variety of industries including manufacturing, healthcare, hospitality, education, municipalities, and more. This easy-to-use maintenance management solution comes equipped with all the tools to better manage work orders, preventive maintenance, assets and equipment, inventory and more. Hippo's user-friendly software is designed for users of all technical skill level.

Features:

  • Call Tracking
  • Call Disposition
  • Softphone
  • File Transfer
  • Video
  • Video Courses
  • Chat

Features:

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing

Features:

  • Order management
  • Project Management
  • External Integrations
  • API
  • Budgeting
  • Forecasting
  • Third-Party Plugins/Add-Ons
  • Data Export
  • Notifications
  • Data Import
  • Dashboard
  • Calendar Management
  • Supplier Management
  • Multi-User
  • Scheduling
  • Batch Permissions & Access
  • Inventory Tracking

Summary:

  • Available phone numbers: Freephone numbers; Local numbers; Non-geo numbers; International numbers.

  • Cloud PBX: Hosted PBX service; Auto-Receptionist; Multi-level IVR;User templates; Music on hold; Extensions; Dial-by-Name Directory; Call Monitoring.

  • Phone service and devices: VoIP service; Caller ID control; RingOut®; RingMe®; Desk phones; Conference phones; Analogue adapters; Desktop app.

  • Call management: Answering rules; Call Forwarding; Automatic Call Recording; Presence; Call Flip; Call Park.

  • Voicemail and greetings: Voicemail; Voicemail-to-email; Visual voicemail; Greetings.

  • RingCentral Messaging: Unlimited texts; Mobile devices.

Summary:

    No key features associated with this application.

Summary:

  • Work order management

  • Preventive maintenance

  • Equipment management

  • Asset management

  • Inventory management

  • Maintenance management reports

  • Mobile app

  • Resource and vendor management

Pricing:

  • Credit card required: No
  • Entry: £9.99 month/user.
    Standard: £16.99 month/user.
    Premium: £24.99 month/user.
    Enterprise: £34.99 month/user.
    All options have 30 day free trial.

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Pricing:

  • Starting from: $45.00/month
  • Credit card required: No
  • *Pricing based on number of buildings

Hippo Lite

$45.00
user(s) / month
Included in plan:
  • 3 User Minimum
  • Work Order Management
  • Preventive Maintenance
  • Asset / Equipment Management
  • Maintenance Reports
  • Document Management
  • Single Facility / Location

Hip Pro

$165.00
user(s) / month
Included in plan:
  • Unlimited Users
  • Maintenance Request Portal
  • Work Order Management
  • Preventive Maintenance
  • Hippo Mobile (3 Users)
  • Document Management
  • Asset / Equipment Management
  • Inventory / Spare Parts Management
  • Bar Code / QR Code Scanning
  • Maintenance Reports
  • Accommodates Multiple Locations

Hip Pro Plus

$195.00
user(s) / month
Included in plan:
  • Unlimited Users
  • Maintenance Request Portal
  • Work Order Management
  • Preventive Maintenance
  • Hippo Mobile (Unlimited Users)
  • Document Management
  • Asset / Equipment Management
  • Inventory / Spare Parts Management
  • Bar Code / QR Code Scanning
  • Maintenance Reports
  • Accommodates Multiple Locations
  • Interactive Floor and Site Plans
  • Equipment / Asset Transfer from Facility to Facility
  • Single Sign On (SSO)
  • Custom Designed User Interface
  • Fleet Management

FAQs:

    Who are the main user groups of this service?
  • RingCentral is a feature rich VoIP phone system for medium-sized businesses.

  • What is this service generally used for?
  • RingCentral is generally used as a cloud-based business phone system.

  • What platforms does this service support?
  • It works on: Android, iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App

  • Does this service integrate with any other apps?
  • Integrations: Cloud storage integration, Microsoft Outlook, Salesforce, Zendesk, Desk.com, Google, Oracle Sales Cloud.

  • Does this service offer an API?
  • RingCentral has an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials

FAQs:

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

FAQs:

    Does this service offer an API?
  • Single Sign On

  • Who are the main user groups of this service?
  • Hippo CMMS is applicable for a wide variety of industries from manufacturing to healthcare, facilities management to government facilities, hospitality to education. The all-in-one platform is scalable to meet the size of your maintenance operations and your account can be customized to meet your unique business needs. Our primary customer is a plant or facility manager who is looking to streamline their maintenance operations with user-friendly maintenance management software.

  • What platforms does this service support?
  • Hippo CMMS is a web-based application, available on most web browsers and anywhere you have an internet connection. We also provide a web mobile app for work order management on-the-go.

  • What are some applications this service is commonly used in tandem with?
  • Our clients generally use third party accounting software to generate PO's in tandem with work order management. Because Hippo CMMS is an all-in-one platform, we provide solutions to support all aspects of the maintenance department's operations, so additional software systems are generally not needed.

  • What is this service generally used for?
  • Our product provides an integrated solution to streamline your maintenance operations across all of your facilities. Our platform features a variety of modules, from work order management to preventive maintenance, asset and equipment management to inventory management. In addition, you can view your maintenance data and interact with these features using our three unique Hippo Dashboards; Advanced Dash which includes mapping out assets on interactive floor plans, Standard Dash which displays a digital spreadsheet, and Calendar Dash to aid in workflow planning. Our unlimited user license packages allow users to access all features at an affordable rate.

  • Does this service integrate with any other apps?
  • All maintenance data that you input into your account can be extracted into CSV files using simple extraction tools built into the software. You can extract your data at any time and add it from these excel spreadsheets to your third party software. Since Hippo does not have an open API, it does not automatically integrate with third party software systems.

  • Does this service offer multi-user capability (e.g. teams)?
  • Hippo allows for unlimited user licenses, meaning that all users can access the system with their own login credentials. Using user permission settings you can add or remove features that are available to different users, simplifying a maintenance technician's interface and supporting managers who need to access to the entire system.

  • Does this service offer guides, tutorials and or customer support?
  • At Hippo CMMS, superior support services are as important to us as powerful software development. We offer 6 months of unlimited free training upon signup, free ongoing support using our support phone line, email and live support chat available in the application. We guarantee that we will respond to your client request within the same business day. We also provide support resources such as a software wiki, training manuals, and tutorial videos available within the application. Lastly, we provide free live webinars on important CMMS topics and new Hippo features to our clients on a monthly basis.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
39.5k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
14.3k
Followers:

Publisher:

Founded:
-
Based in:
Winnipeg
Employees:
-
Likes:
Followers:

Other:

Who uses RingCentral
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Hebrew, French, German, Spanish, Italian, Turkish, Arabic, Portuguese, Russian, Polish
Regional Restrictions:
No restrictions.

Other:

Who uses Hippo CMMS
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, French, Spanish
Regional Restrictions:
United States, Canada, Australia, United Kingdom, and other
Back to top