Compare RingCentral vs bpm'online service vs Vaultastic

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81%
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66%
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Crozscore:

84%
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58%
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RingCentral screenshot view 4 more bpm'online service screenshot view 1 more Vaultastic screenshot view 4 more

Software Description:

This service offers PBX features such as multiple extensions; Call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering.
It is flexible, cloud-based VoIP PBX service packed with advanced features, and gives its users a fully featured phone system that integrates with several business applications (Gmail, Outlook, Salesforce, Zendesk, Desk.com) so they can make calls without leaving the program.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Software Description:

Vaulastic is the easiest - most secure email archiving solution yet! It is works with Office 365, Google Apps for Work (Now G Suite), Exchange (on-prem & cloud) and other email solutions. Vaultastic helps your business with all eDiscovery, Compliance and Business Continuity needs. All your email data is securely stored in AWS data centres ensuring 99.99999999999% data durability and protection against service outage, data loss or corruption. Also in the process providing an alternate site for safekeeping of your critical data.

Features:

  • Call Tracking
  • Call Disposition
  • Softphone
  • File Transfer
  • Video
  • Video Courses
  • Chat

Features:

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing

Features:

  • Google Apps Integration
  • Data Export
  • Multi-User
  • Email Integration
  • External Integrations
  • Data Import

Summary:

  • Available phone numbers: Freephone numbers; Local numbers; Non-geo numbers; International numbers.

  • Cloud PBX: Hosted PBX service; Auto-Receptionist; Multi-level IVR;User templates; Music on hold; Extensions; Dial-by-Name Directory; Call Monitoring.

  • Phone service and devices: VoIP service; Caller ID control; RingOut®; RingMe®; Desk phones; Conference phones; Analogue adapters; Desktop app.

  • Call management: Answering rules; Call Forwarding; Automatic Call Recording; Presence; Call Flip; Call Park.

  • Voicemail and greetings: Voicemail; Voicemail-to-email; Visual voicemail; Greetings.

  • RingCentral Messaging: Unlimited texts; Mobile devices.

Summary:

    No key features associated with this application.

Summary:

  • Compatible: Works seamlessly with Office 365, Google Apps for Work (Now G Suite), Exchange (on-prem & cloud) and other email solutions.

  • Unlimited Storage: No storage based plans or limits. Simple retention based plans with unlimited storage.

  • 99.99999999999% Data Durability: Your emails are archived in a cloud storage with multi-layered security making it one of safest email vaults out there.

  • Tamper Proof: Vaultastic is safe from accidental or malicious deletion of mail and user accounts.

  • In-line Email Archiving: Mails are archived before they are delivered to the user's inbox, guaranteeing all the mails exchanged are always archived.

  • No Infrastructure: Requires no infrastructure, storage or manpower provisioning.

  • Most Secure: 100% security and privacy guaranteed!

  • 99.9%+ availability: Designed for high uptime, no single point of failure unlike an appliance

  • Self Service Portal: Empower your users by giving them access to their own archive accounts to search and export mail on their own. Don't worry, its safe, tamper proof and read only

  • Always the latest: Automatic software updates on the cloud platform

Pricing:

  • Credit card required: N/A
  • Entry: £9.99 month/user.
    Standard: £16.99 month/user.
    Premium: £24.99 month/user.
    Enterprise: £34.99 month/user.
    All options have 30 day free trial.

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Continuity

$18.00
1 user(s) / year

Tracer

$24.00
1 user(s) / year

Durability

$36.00
1 user(s) / year

Hold

$9.00
1 user(s) / year

Trial

Free
Included in plan:
  • Start a Free 30 Day, No Obligation Trial

FAQs:

    Who are the main user groups of this service?
  • RingCentral is a feature rich VoIP phone system for medium-sized businesses.

  • What is this service generally used for?
  • RingCentral is generally used as a cloud-based business phone system.

  • What platforms does this service support?
  • It works on: Android, iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App

  • Does this service integrate with any other apps?
  • Integrations: Cloud storage integration, Microsoft Outlook, Salesforce, Zendesk, Desk.com, Google, Oracle Sales Cloud.

  • Does this service offer an API?
  • RingCentral has an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials

FAQs:

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

FAQs:

    Does this service integrate with any other apps?
  • This service has integrations with Amazon AWS, GSuite, O365, Exchange, Lotus, Zimbra, Mdeamon, Icewarp, Postfix, Sendmail

  • Who are the main user groups of this service?
  • The Vaultastic app is suited for SMBs, freelancers, startups, enterprises and agencies

  • What are some applications this service is commonly used in tandem with?
  • Vaultastic works seamlessly with Office 365, Google Apps for Work (Now G Suite), Exchange (on-prem & cloud) and other email solutions

  • What is this service generally used for?
  • To recover any specific mail, which you might have lost from your primary account or to restore the entire mailbox. To seek, locate, secure and search email data with the intent of using it as evidence in a civil/criminal litigation or during internal audits. For regulation compliance - all the email data is encrypted and read-only. There is no possibility of accidental or deliberate deletion of emails. To access archived mails via a self-service portal, which also acts as a disaster recovery site and provides an alternate access to a user’s archived mail store.

  • What platforms does this service support?
  • This service is web based

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Publisher:

Founded:
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Likes:
14.3k
Followers:
2.87k

Publisher:

Founded:
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Based in:
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Employees:
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Other:

Regional Restrictions:
No restrictions.

Other:

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Hebrew, Arabic, French, Polish, Portuguese, Turkish, German, Russian, Italian, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses Vaultastic
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
Global
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