Compare RingCentral vs bpm'online service vs Tanaza

More Information More Information More Information

Crozscore:

85%
what is this?
81%
35%
interest rising

Crozscore:

84%
what is this?
100%
43%
interest rising

Crozscore:

80%
what is this?
90%
33%
interest rising
RingCentral screenshot view 4 more bpm'online service screenshot view 1 more Tanaza screenshot

Software Description:

This service offers PBX features such as multiple extensions; Call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering.
It is flexible, cloud-based VoIP PBX service packed with advanced features, and gives its users a fully featured phone system that integrates with several business applications (Gmail, Outlook, Salesforce, Zendesk, Desk.com) so they can make calls without leaving the program.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Software Description:

Tanaza is the first and only software for multi-vendor cloud-based WiFi management, allowing you to setup and monitor your clients' networks and their free and paid hotspots.

Tanaza features a captive portal with social login (Facebook login, with Like and check-in) and voucher-based authentication. Your clients will be able all sorts of data about the WiFi users, including personal and contact information (email, phone), social profiles, wifi usage data, and so on.

Public Wi-Fi is the best lead generation tool to quickly generate hundreds of contacts for your company and increase the awareness around your brand. The Tanaza Mailchimp connector allows you to add automatically any new email addresses gathered through Wi-Fi to a MailChimp list.

Tanaza supports a wide range of access points and gateways from different vendors: Tp-Link, D-Link, Mikrotik, Ubiquiti, Netgear, Openmesh, PowerCloud, Linksys, etc.

Features:

  • Call Tracking
  • Call Disposition
  • Softphone
  • File Transfer
  • Video
  • Video Courses
  • Chat

Features:

  • Project Management
  • Inventory Tracking
  • Supplier Management
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Lead Management
  • Lead Scoring
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • API
  • Email Integration
  • Contact Sharing

Features:

  • Lead Management
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Contact Sharing
  • Data Import
  • Malware Protection
  • API
  • Data Export
  • Multi-User
  • Dashboard
  • Analytics
  • Contact Management
  • Audience Targeting
  • Email Integration
  • Social-Media Integration
  • Firewall
  • Data Visualization
  • External Integrations
  • 2-Factor Authentication
  • Project Management
  • Notifications
  • Customer Management

Summary:

  • Available phone numbers: Freephone numbers; Local numbers; Non-geo numbers; International numbers.

  • Cloud PBX: Hosted PBX service; Auto-Receptionist; Multi-level IVR;User templates; Music on hold; Extensions; Dial-by-Name Directory; Call Monitoring.

  • Phone service and devices: VoIP service; Caller ID control; RingOut®; RingMe®; Desk phones; Conference phones; Analogue adapters; Desktop app.

  • Call management: Answering rules; Call Forwarding; Automatic Call Recording; Presence; Call Flip; Call Park.

  • Voicemail and greetings: Voicemail; Voicemail-to-email; Visual voicemail; Greetings.

  • RingCentral Messaging: Unlimited texts; Mobile devices.

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Entry: £9.99 month/user.
    Standard: £16.99 month/user.
    Premium: £24.99 month/user.
    Enterprise: £34.99 month/user.
    All options have 30 day free trial.

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

Basic - cloud management only

$4.50
unlimited user(s) / month
Included in plan:
  • Easy management of Wi-Fi APs
  • Centralized management, remote configuration and monitoring
  • Firmware for multi-vendor APs (upgrades included)
  • Up to 8 SSIDs per AP, unlimited concurrent users
  • Standard support
  • Quick replacement of broken APs and auto rollback

FAQs:

    Who are the main user groups of this service?
  • RingCentral is a feature rich VoIP phone system for medium-sized businesses.

  • What is this service generally used for?
  • RingCentral is generally used as a cloud-based business phone system.

  • What platforms does this service support?
  • It works on: Android, iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App

  • Does this service integrate with any other apps?
  • Integrations: Cloud storage integration, Microsoft Outlook, Salesforce, Zendesk, Desk.com, Google, Oracle Sales Cloud.

  • Does this service offer an API?
  • RingCentral has an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials

FAQs:

    What is this service generally used for?
  • Leverage built-in processes

    Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using bpm’online service.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

FAQs:

    Does this service integrate with any other apps?
  • Tanaza is already integrated with Mailchimp, the marketing automation application.

  • What is this service generally used for?
  • Tanaza is a software used for Wi-Fi management, and also for the creation and the monitoring of social hotspots.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • The main user groups of Tanaza are MSPs, VAR, VAD, and end users.

  • What platforms does this service support?
  • Tanaza is based on the cloud (AWS).

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Tanaza offers contents for its partners to learn how to use the software and help them to grow.

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Tanaza can be used together with MailChimp (Marketing application), and Web content filtering.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
39.3k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
14.3k
Followers:
2.88k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
952
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses bpm'online service
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Italian, Russian, French, Portuguese, Arabic, Hebrew, Polish, German, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses Tanaza
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
Back to top