Compare Rezpo vs Confirmit vs Medallia

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Crozscore:

54%
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100%
7%
interest falling

Crozscore:

87%
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100%
46%
interest rising

Crozscore:

86%
what is this?
46%
no significant changes
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Software Description:

Rezpo Customer experience provides businesses with a way to give customers a good experience every time they interact with a brand. Rezpo includes taking in customer feedback, correlating the feedback to business metrics, and analyzing them together. Businesses use the data to improve front-line engagement with customers and to plan strategic initiatives that lead to a better customer experience. Rezpo collects customer feedback through various channels like On-premise Tablet feedback, Email, Messages, Web, Chatbots, and social media at various interaction points.

Rezpo mobile application run feedbacks on iPads, Android tablet, or other smartphone devices. This application collects data online or offline which enables our clients to conduct feedbacks or surveys anytime, anywhere. When there is no internet connection, data collected is stored on the device and will be synchronized when an internet connection is established. All data collected from devices is available in real time into a powerful reporting system where you can segment and analyze results.

Rezpo Question Builder helps to create beautiful feedback and survey questionnaires. The pages can be customized with brand logo and Background. Customers also have the option to create custom Welcome and Thank you pages. Rezpo question builder will have the unique Skip Logic & Question Branching feature. Users can start from a preloaded category based template or can build their questionnaire from scratch.

Rezpo boasts of a strong analysis and reporting feature. Users can view real-time data analysis through their dashboard. Data is visualized using graphs even for non-tech managers to easily understand. Automated reports will be periodically generated and sent to user mail id.

Customer feedbacks will help you understand the sentiment and experience of your customer, what they like and dislike, how their experience with your company was, and how your business can improve to serve them better. Rezpo’s customer segment includes all those companies who are conscious of their customer’s experiences and willing to learn from them. Rezpo feedback will create an impact on Hospitality, Education, Field Research and surveys, Retail stores, Hospitals and clinics, and Employee Experience.

Rezpo will offer free trials to first-time customers. Free trials give access to all features of Rezpo but are limited to a period of 15 days. After the free trial, customers can upgrade to Rezpo subscription plan.

Software Description:

Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions.

Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more.

It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.

Software Description:

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Features:

  • Scheduling
  • Customer Management
  • Net Promoter Score
  • Chat
  • Multi-User
  • Dashboard
  • Data Visualization
  • Data Export

Features:

  • Dashboard
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • External Integrations
  • API
  • Analytics

Features:

  • Analytics
  • Notifications
  • API
  • External Integrations
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Review Monitoring
  • Net Promoter Score

Summary:

    No key features associated with this application.

Summary:

  • Survey Design

  • Panel management

  • Data collection

  • Data integration

  • Social media

  • Text analytics

  • Reporting and analysis

  • Action management

  • Mobile

  • Multi-Channel Collection

Summary:

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp.

  • What platforms does this service support?
  • Android, Windows, and IOS.

  • What is this service generally used for?
  • To measure, analyze, and improve customer experience. Send customized campaigns to customers.

  • Who are the main user groups of this service?
  • Small and Medium Businesses like Retail Shops, Restaurants, Hotels, Schools and Colleges, service centers, etc.

FAQs:

    What platforms does this service support?
  • This is a web-based software with Android and iOS mobile apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CMR applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support.

  • Does this service integrate with any other apps?
  • Yes, it integrates with various business applications and systems.

  • Does this service offer an API?
  • Confirmit offers API.

  • Who are the main user groups of this service?
  • Main users of Confirmit are SMEs and large enterprises.

  • What is this service generally used for?
  • This service is generally used for customer feedback management.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
644
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.01k
Followers:

Publisher:

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
4.47k
Followers:

Other:

Who uses Rezpo
  • SMEs
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Malayalam, English
Regional Restrictions:
No restrictions.

Other:

Who uses Confirmit
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Russian
Regional Restrictions:
No restrictions.

Other:

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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