Compare Rezpo vs FullStory vs MaritzCX

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Crozscore:

59%
what is this?
100%
9%
interest falling

Crozscore:

91%
what is this?
94%
44%
interest rising

Crozscore:

81%
what is this?
67%
36%
interest falling
Rezpo screenshot view 1 more FullStory screenshot view 5 more MaritzCX screenshot view 3 more

Software Description:

Rezpo Customer experience provides businesses with a way to give customers a good experience every time they interact with a brand. Rezpo includes taking in customer feedback, correlating the feedback to business metrics, and analyzing them together. Businesses use the data to improve front-line engagement with customers and to plan strategic initiatives that lead to a better customer experience. Rezpo collects customer feedback through various channels like On-premise Tablet feedback, Email, Messages, Web, Chatbots, and social media at various interaction points.

Rezpo mobile application run feedbacks on iPads, Android tablet, or other smartphone devices. This application collects data online or offline which enables our clients to conduct feedbacks or surveys anytime, anywhere. When there is no internet connection, data collected is stored on the device and will be synchronized when an internet connection is established. All data collected from devices is available in real time into a powerful reporting system where you can segment and analyze results.

Rezpo Question Builder helps to create beautiful feedback and survey questionnaires. The pages can be customized with brand logo and Background. Customers also have the option to create custom Welcome and Thank you pages. Rezpo question builder will have the unique Skip Logic & Question Branching feature. Users can start from a preloaded category based template or can build their questionnaire from scratch.

Rezpo boasts of a strong analysis and reporting feature. Users can view real-time data analysis through their dashboard. Data is visualized using graphs even for non-tech managers to easily understand. Automated reports will be periodically generated and sent to user mail id.

Customer feedbacks will help you understand the sentiment and experience of your customer, what they like and dislike, how their experience with your company was, and how your business can improve to serve them better. Rezpo’s customer segment includes all those companies who are conscious of their customer’s experiences and willing to learn from them. Rezpo feedback will create an impact on Hospitality, Education, Field Research and surveys, Retail stores, Hospitals and clinics, and Employee Experience.

Rezpo will offer free trials to first-time customers. Free trials give access to all features of Rezpo but are limited to a period of 15 days. After the free trial, customers can upgrade to Rezpo subscription plan.

Software Description:

FullStory replays users' interactions with a website or web app by recreating the document object model (DOM). An example of how it works is through rewatching the customer's interaction with a product, in order to define a support option for him.

This solution enables you to understand your customers and their behavior on your website. There are numerous situations in which it helps: The customer couldn't find the checkout button? Was there an error on the product image? Error and Dead clicks? FullStory effectively finds fundamental moments of possible user frustration.

This app is able to capture everything: clicks, keypresses, page transitions and more. It's also possible to co-browse - so customer support can solve problems in real-time, as well as to share documents, customer segments, or notes. User privacy is protected by excluding sensitive data.

Software Description:

Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. MaritzCX is taking aim at just this problem providing the platform that captures millions of survey records.

This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The MaritzCX Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.

Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.

Features:

  • Scheduling
  • Customer Management
  • Net Promoter Score
  • Chat
  • Multi-User
  • Dashboard
  • Data Visualization
  • Data Export

Features:

  • Multi-User
  • Data Visualization
  • Notifications
  • Data Import
  • Dashboard
  • Customer Management
  • Data Export
  • External Integrations
  • API

Features:

  • Analytics
  • Net Promoter Score
  • Customer Management
  • External Integrations
  • Notifications
  • Data Import
  • API
  • Data Export
  • Template Designer
  • Forecasting
  • Data Visualization
  • Dashboard

Summary:

    No key features associated with this application.

Summary:

  • Capture Everything

  • Fast & Intuitive

  • Smart Frustration Detection

  • Modern Frameworks

  • Go Live

  • Click Maps

  • Inspect Mode

  • Share Segments, Notes, & More

  • Integrate With Your Favorite Apps

Summary:

  • Surveys & Data Collection

  • Text Analysis

  • Dashboards & Reporting

  • CX Strategy & Design

  • Vertical Expertise

  • Mistery Shopping

  • Predictive Analytics

  • Social CX

  • Advance Analytics

  • Customer Email Summaries

Free

Free
Included in plan:
  • 1,000 Monthly Sessions
  • 1 Month Retention
  • 3 User Seats
  • Session Playback
  • Omnisearch
  • Searchies
  • Identify API
  • Custom User Attributes
  • Rage Clicks
  • Dead Clicks
  • Integrations
  • Fullstory TV
  • Session Sharing

Professional

$199.00
Monthly Subscription
Included in plan:
  • 25,000 Monthly Sessions
  • 20 User Seats
  • Inspect Mode
  • Click Maps
  • Domain, IP, Geography & User Agent Blocking
  • Error Clicks
  • Javascript Console
  • Go Live
  • Reflection API
  • Export User CSV

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp.

  • What platforms does this service support?
  • Android, Windows, and IOS.

  • What is this service generally used for?
  • To measure, analyze, and improve customer experience. Send customized campaigns to customers.

  • Who are the main user groups of this service?
  • Small and Medium Businesses like Retail Shops, Restaurants, Hotels, Schools and Colleges, service centers, etc.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is a multi-user capacity offered.

  • Who are the main user groups of this service?
  • FullStory's main users are support agents amd product teams in SMEs and large enterprises.

  • Does this service integrate with any other apps?
  • Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.

  • What is this service generally used for?
  • This service is used to capture all customer experience data in one platfrom.

  • What are some applications this service is commonly used in tandem with?
  • FullStory is commonly paired with user's current support system or error tracking tools.

  • What platforms does this service support?
  • FullStory is a web-based software.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Help Center, FAQs, Knowledge Base.

  • Does this service offer an API?
  • FullStory offers JavaScript API, as well as some secure server APIs.

FAQs:

    Who are the main user groups of this service?
  • Main users of MaritzCX are large and very large enterprise companies.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Phone Support, Email Support, Knowledge Base.

  • What is this service generally used for?
  • This service is generally used for customer experience management.

  • What platforms does this service support?
  • MaritzCX is a web-based platform with Android and iOS native apps offered.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
South Jordan
Employees:
51-200
Likes:
Followers:

Other:

Who uses Rezpo
  • SMEs
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Malayalam
Regional Restrictions:
No restrictions.

Other:

Who uses FullStory
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses MaritzCX
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
German, English
Regional Restrictions:
No restrictions.
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