The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use.
Get started in 30 minutes with SDK integration and out-of-the-box reporting, instantly see usage trends and user behavior.
ReachOutTM in-app messaging delivers contextually relevant messages such as: product announcements, offers, how to tips, or prompts to upgrade; based on targeting you define, such as feature usage, geography, version or license status.
Who Uses This Software?
- Organization: Software producers developing installed/desktop software.
- Stakeholders: Product Managers, Software Developers and Marketers who need metrics.
- Install Base: Hundreds to 10s of millions.
About Quantum Metric
Have you ever tried to buy a product online and could not check out? Quantum Metric fixes this.
Quantum Metric simplifies discovery of digital customer struggle. With the unique perspective of quantifying revenue impact, Quantum Metric helps enterprises identify and prioritize customer experience improvements. Applying Machine Intelligence to advanced behavioral and predictive analytics, Quantum Metric provides insights in minutes that traditionally required hours of data science.
About Countly
Countly is world's leading open-source, enterprise mobile and web analytics & marketing platform. Countly software is provided in two editions; self-hosted or private cloud Enterprise Edition with support and SLA coverage, and Community Edition with a free-to-use non-commercial license.
Features
API
Data Export
Data Import
External Integrations
Multi-User
Notifications
Malware Protection
Bug Tracking
Features
A/B Testing
Analytics
API
Conversion Tracking
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Keyword Tracking
Link Tracking
Multi-Site
Multi-User
Notifications
Referral Tracking
SEO
Features
A/B Testing
Analytics
API
Big Data
Conversion Tracking
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Keyword Tracking
Link Tracking
Multi-User
Notifications
Referral Tracking
SEO
Summary
In-application direct to desktop messaging.
Event tracking and feature usage to identify most popular features.
Charts customer adoption, engagement, and attrition at every stage and product release.
Gain visibility into what trial users are doing after they download your software.
Exception tracking with stack trace provides a comprehensive view to accelerate fixes.
Data API merges usage data with third-party applications for a powerful advanced analytics.
Track which version of your software users are running (filtered down to the specific build).
Analyze the distribution of users by the language settings of their Operating System.
Extract hardware product statistics instantly from all active product instances globally.
Summary
Upgrade your customer experience seamlessly.
Simple configuration, automatic analysis. It just works.
Increase conversions, loyalty, and retention.
Knowing the right questions can lead to great answers. But who has the time to do their job and be a 24/7 data scientist?
Quantum Metric employs machine intelligence to analyze your customers in thousands of different segments, looking for struggle and opportunities.
Don't rely only on predetermined metric's and alerting. Let Quantum Metric be your 24/7 data scientist, scanning for user struggle.
Quantum Metric's session replay is the most advanced replay engine. You'll be able to view a session exactly how your customer experienced it.
We go above and beyond in order to ensure that you never have to worry about our infrastructure or network security.
Summary
send push notifications to increase engagement.
With Countly’s user analytics feature, you can get insights from each and every user, and take actions.
Countly provides daily, weekly and monthly retention breakdown, with an eye-catching user interface, so you can get an insight of how often your users return and engage with your application.
Get more with funnels.
Connect with user profiles.
Performing A/B testing analysis to see which versions perform better, and act according to results.
Increase loyalty, user retention & satisfaction with push notifications.
Pricing
Proof of Value
Free
Included in plan:
Full test of Enterprise Features
Enterprise
$5,500.00
per Million Sessions per Month
Included in plan:
Full Enterprise Suite
FAQs
Does this service offer guides, tutorials and or customer support?
Yes, there is extensive helpdesk documentation as well as a full demo product with sample data that users can explore.
Does this service offer an API?
Yes, It supports integration with third party systems like your CRM or Business Intelligence platform, through web reporting APIs or embedded HTML widgets.
What is this service generally used for?
Analyzing how your users are engaging with your software. Software usage analytics gives you powerful insight to make data-driven product decisions, leverage in-application messaging to convert trial users, and evaluate churn to better retain customers.
What platforms does this service support?
Installed software applications built on:
Windows, Mac & Linux
Does this service offer multi-user capability (e.g. teams)?
Yes, by default 30 dashboard users with granular permissions.
What are some applications this service is commonly used in tandem with?
Yes, there is an integration with Survey Monkey to allow users to run customer feedback and other surveys through their Survey Monkey account and deliver them direct to application users' desktops.
Who are the main user groups of this service?
Product Managers, Software Developers and Marketing Professionals who produce installed software applications.
FAQs
Who are the main user groups of this service?
Cross-Business users, including:
* Marketing
* User Experience / User Design
* T / DevOps
* Senior Management
* Finance / Fraud Detection
Does this service integrate with any other apps?
A/B/n solutions as well as Survey/Opinion solutions are integrated with Quantum Metric, for example:
* Qualtrics, OpinionLabs
* Oracle Maxymiser
What platforms does this service support?
All Web Platforms, across desktop, mobile and tablet.
Native Mobile applications on iOS and Android
Does this service offer guides, tutorials and or customer support?
On online Knowledge Base is available with direct access to Customer Support.
A dedicated Account Manager and Client Success teams are assigned to each key customer.
What is this service generally used for?
Identify where your site or application is losing revenue due to a bad customer experience. Immediate actionable insights are provided to indicate precisely where the issues are occurring and how to correct them.
Ongoing UI/UX design reviews based on the identifying where customers struggle on your site or application.
Customer Service has a direct view into what a customer experienced, purchases or viewed on a site or application. This provides for rapid resolution to customer complaints or disputes.
Senior Management has a live view on the status of the online business, and highlights of changes based on the sites historical performance.
Does this service offer multi-user capability (e.g. teams)?
Multiple roles are available to assign the relevant permissions across teams, for example:
* Customer Support
* Administrators
* Standard Users, etc.
What are some applications this service is commonly used in tandem with?
A/B/n testing solutions easily integrate to Quantum Metric to provide additional segmentation. Using Quantum Metric, the A/B/n tests can be easily evaluated for customer struggle or frustration, as well as conversions and customer journey metrics.
Net Promoter Score and Customer Effort Score solutions, like Qualtrics, provide a unique segmentation within Quantum Metric.
Does this service offer an API?
A REST API is available for exporting data from Quantum Metric into 3rd party solutions.
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