ReviewTrackers is an award-winning review monitoring and reputation management software platform, trusted by tens of thousands of businesses across the world.
Features of the SaaS platform include customisable review notifications, a centralised monitoring & management dashboard, powerful reporting & analytics, simplified multi-user collaboration & workflow management, and tools for efficient review response & review generation.
About Nicereply
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
Increase your survey response rates by 200%
See your data in CRM software and set triggers based on it
Get 3x more feedback without sending more emails
Customize both the look and content of your surveys
Set goals, track KPIs, generate reports and more...
CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.
CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.
SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
About UseResponse
With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.
Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.
Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.
Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Review Alerts
Customer Surveys
Reporting and Analytics
Summary
Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.
Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.
Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.
Summary
10+ Support Channels
100% Customization - UI / Modules
SaaS and Self-Hosted Option
Instant Support
Extended Analytics & Reports
Widgets Embedded on Any Page
Capture Users Feedback
Integrations with Other Popular Services
Custom Development Upon Request
Wide Range of Instruments for Customer Self-Service
Pricing
Starting from: $49.00/month
Credit card required: No
$49 Per Month / Per Location
Pricing
Starting from: $59.00/month
Credit card required: No
Starter: $59/month for 100 received ratings a month.
Essential: $119/month for 250 received ratings a month.
Growth: $239/month for 1000 received ratings a month.
Business: $359/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!
14-day trial period for any pricing plan.
Pricing
Basic
$49.00
2 user(s) / month
Included in plan:
All Basic Features
1 Help center
∞ users, requests
10k daily API requests
Public/Private Portal
Assignments Automation
Enterprise
$149.00
2 user(s) / month
Included in plan:
Premium Support
Integrations with 3rd party
Tickets Viibility
SLA (Service Level Agreement)
Business Hours
Multilingual Support & Multi-Forums
Smart Voting System
Customer Satisfaction Measurement
Reporting & Analytics
Enterprise On-Premise
$4,800.00
5 user(s) / month
Included in plan:
Installed on Your Server
Custom Addons
100% Open Code
FAQs
Who are the main user groups of this service?
Brick and Mortar Enterprise and Small Businesses
Does this service integrate with any other apps?
Hootsuite and Zapier
Does this service offer an API?
Yes
Does this service offer multi-user capability (e.g. teams)?
Yes, multi-level dashboard access for your entire team.
Does this service offer guides, tutorials and or customer support?
Yes, we are known for our world class white glove support that offers free training, guides and tutorials.
FAQs
Who are the main user groups of this service?
Users of this service are businesses of all sizes.
What is this service generally used for?
It is used as a customer satisfaction survey software.
What are some applications this service is commonly used in tandem with?
It is used together with various virtual ticketing and help desk systems.
Does this service integrate with any other apps?
It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.
Does this service offer an API?
It offers detailed API.
Does this service offer guides, tutorials and or customer support?
They offer online support and FAQ section.
FAQs
Does this service integrate with any other apps?
UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.
What is this service generally used for?
UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.
UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.
Who are the main user groups of this service?
UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.
What are some applications this service is commonly used in tandem with?
UseResponse can be used as stand-alone solutions:
* Customer Feedback
* Help Desk with Live Chat
* Knowledge Base
or as a combined suite
Does this service offer multi-user capability (e.g. teams)?
Yes, UseResponse allows managing user Roles and Teams.
Does this service offer guides, tutorials and or customer support?
The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.
Does this service offer an API?
Integrate UseResponse with other of your services using RESTful API.
Vendor Information
Founded:
-
Based in:
Chicago
Employees:
-
Likes:
Followers:
2.64k
Vendor Information
Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:
1.61k
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
183
Other
Who uses ReviewTrackers
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English
Regional Restrictions:
North America, Europe, Asia, Australia
Other
Who uses Nicereply
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English
Regional Restrictions:
No restrictions.
Other
Who uses UseResponse
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English, Russian, German, Dutch, French, Spanish, Italian, Chinese, Japanese
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