Compare ReviewTrackers vs Medallia vs UseResponse

About ReviewTrackers

ReviewTrackers is an award-winning review monitoring and reputation management software platform, trusted by tens of thousands of businesses across the world.

Features of the SaaS platform include customisable review notifications, a centralised monitoring & management dashboard, powerful reporting & analytics, simplified multi-user collaboration & workflow management, and tools for efficient review response & review generation.

About Medallia

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

About UseResponse

With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.

Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.

Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.

Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Summary

• Review Alerts

• Customer Surveys

• Reporting and Analytics

Summary

• Data Collection

• Data Integration

• Mobile Feedback

• Dashboarding

• Benchmarking

• Push Reporting

• Customer Recovery

• Interactive Analytics

• Text Analytics

• Goal setting

Summary

• 10+ Support Channels

• 100% Customization - UI / Modules

• SaaS and Self-Hosted Option

• Instant Support

• Extended Analytics & Reports

• Widgets Embedded on Any Page

• Capture Users Feedback

• Integrations with Other Popular Services

• Custom Development Upon Request

• Wide Range of Instruments for Customer Self-Service

Pricing

• Starting from: $49.00/month
• Credit card required: No

• $49 Per Month / Per Location

Pricing

FAQs

Who are the main user groups of this service?

• Brick and Mortar Enterprise and Small Businesses

Does this service integrate with any other apps?

• Hootsuite and Zapier

Does this service offer an API?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes, multi-level dashboard access for your entire team.

Does this service offer guides, tutorials and or customer support?

• Yes, we are known for our world class white glove support that offers free training, guides and tutorials.

FAQs

Does this service offer multi-user capability (e.g. teams)?

• No.

What is this service generally used for?

• This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

What platforms does this service support?

• This is a web-based software with Android and iOS native apps offered.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with CRM applications.

Does this service integrate with any other apps?

• Integrations: Compete Club Management, Slack, Marketo, G Suite.

Does this service offer an API?

• Yes, it offers RESTful APIs.

Does this service offer guides, tutorials and or customer support?

• Support: Training, Email Support, Phone Support.

Who are the main user groups of this service?

• Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

FAQs

Does this service integrate with any other apps?

• UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.

What is this service generally used for?

• 1. UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.

  2. UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
     The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.

Who are the main user groups of this service?

• UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
  Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.

What are some applications this service is commonly used in tandem with?

• UseResponse can be used as stand-alone solutions:
  * Customer Feedback
  * Help Desk with Live Chat
  * Knowledge Base
  or as a combined suite

Does this service offer multi-user capability (e.g. teams)?

• Yes, UseResponse allows managing user Roles and Teams.

Does this service offer guides, tutorials and or customer support?

• The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.

Does this service offer an API?

• Integrate UseResponse with other of your services using RESTful API.

Vendor Information

Vendor Information

Vendor Information

Other

• SMEs
• Agencies
• Enterprises

• Web App

Other

• Enterprises

• Web App

• iOS
• Android

Other

• SMEs
• Agencies
• Enterprises

• Web App