Compare REVE Chat vs SolarWinds Service Desk vs Re:amaze

About REVE Chat

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

About SolarWinds Service Desk

SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.

About Re:amaze

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands.

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

• More powerful and complete compared to other helpdesks
• Manage multiple stores easily
• Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
• Boost sales, conversion, and retention
• Top rated merchant support
• Demos, training, and onboarding
• Access top 3rd party apps data without leaving your helpdesk ticketing and live chat support dashboard
• Flexible pricing no contract

Built For Digital Brands

Re:amaze integrates natively with platforms like Shopify, BigCommerce, and WooCommerce so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

• See cart items, track browsing activity, customers' screens w/ Re:amaze Live
• Send products to customers in chat
• Create dynamic reply templates w/ macros
• Create automated workflows w/ macros
• Use Live Chat + Bots to automatically engage customers w/ macros
• Measure your customer service team's revenue and sales impact
• Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

• Pre-built chatbots help answer order status questions + questions covered in FAQ
• Build your own multi-step chatbots to help, guide, sell to customers
• Use AI powered Intents to classify support messages and predict customer sentiments accurately
• Create workflows to route, reply, assign, tag tickets in your helpdesk
• Show store status when issues arise

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

• Current / referring URL / time and date
• Total Shopify spend / order count
• Items in cart
• Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your site.

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Facebook Chat Integration

• Voice Call

• Video Chat

• Viber Messaging

• Screen Sharing

• Visitor/IP Banning

• Email Forwarding

• ProActive Chat

• Chat Monitoring

• Visitor Analytics

Summary

• IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

• Self-Service Portal: Employees can resolve their issues independently.

• Contract Management: Tracking all contracts and software licences.

• IT Asset Management: Management of every asset in the organization.

• IT Service Catalog: Streamline available service requests and fulfillment processes.

• Risk Detection: Scans software and hardware continuously for all issues.

Summary

No key features associated with this application.

Pricing

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

Pricing

• Starting from: $19.00/month
• Credit card required: No

• Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Pricing

FAQs

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

FAQs

Does this service offer guides, tutorials and or customer support?

• SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does this service offer an API?

• Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.

What are some applications this service is commonly used in tandem with?

• SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

Who are the main user groups of this service?

• Main users are companies that employ between 100-3,000 people.

What is this service generally used for?

• This service is generally used for IT Service Management and IT Asset Management.

What platforms does this service support?

• This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

Does this service integrate with any other apps?

• It integrates with over 200 cloud applications.

FAQs

Does this service integrate with any other apps?
• • Slack
  • G Suite
  • Stripe
  • Aircall.io
  • Smile.io
  • Pipedrive
  • Twilio
  • Stride
  • GitHub
  • Zapier
  • PieSync
  • Shopify
  • BigCommerce
  • WooCommerce
  • Jira
  • Google Analytics
  • Google Tag Manager
  • MailChimp
  • Meetingbird
  • Upscope
  • ReCharge Payments
  • ShipStation
  • Klaviyo
  • Wordpress
  • ClickSend
  • Magento
  • Amazon Seller Central (Coming Soon)
  • Yotpo (Coming Soon)
  • Salesforce (Coming Soon)
What are some applications this service is commonly used in tandem with?

• Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more.

What is this service generally used for?

• Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement.

What platforms does this service support?

• Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android.

Does this service offer an API?

• Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze.

Does this service offer multi-user capability (e.g. teams)?

• Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups).

Who are the main user groups of this service?

• Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well.

Does this service offer guides, tutorials and or customer support?

• Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.

Vendor Information

Vendor Information

Vendor Information

Other

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows

• Android

Other

• Enterprises

• Web App

• iOS
• Android

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry