REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
About SolarWinds Service Desk
SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Facebook Chat Integration
Voice Call
Video Chat
Viber Messaging
Screen Sharing
Visitor/IP Banning
Email Forwarding
ProActive Chat
Chat Monitoring
Visitor Analytics
Summary
IT Service Desk: Manages tickets and service requests, email integration of self-service portal.
Self-Service Portal: Employees can resolve their issues independently.
Contract Management: Tracking all contracts and software licences.
IT Asset Management: Management of every asset in the organization.
IT Service Catalog: Streamline available service requests and fulfillment processes.
Risk Detection: Scans software and hardware continuously for all issues.
Pricing
Starting from: $12.00/month
Credit card required: N/A
Discounts available for 1 and 2 year subscriptions
Standard
$15.00
1 user(s) / month
Included in plan:
ProActive Chat
Chat Monitoring
Online Visitor Tracking
Canned Response
Advanced
$25.00
1 user(s) / month
Included in plan:
Live Video Chat
Live Voice Call
Queuing
Advanced Reporting
Chat Banner Customization
Pricing
Starting from: $19.00/month
Credit card required: No
Pricing on Request: Customers receive customized price quotes based on number of accepted services.
Professional
$69.00
1 user(s) / month
Included in plan:
Incident Management
Service Catalog
Advanced Automations
API Access
Team
$19.00
1 user(s) / month
Included in plan:
Incident Management
Business
$39.00
1 user(s) / month
Included in plan:
Incident Management
Service Catalog
Enterprise
$89.00
1 user(s) / month
FAQs
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer an API?
Yes
Does this service integrate with any other apps?
Yes
FAQs
Does this service offer guides, tutorials and or customer support?
SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
Does this service offer an API?
Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.
What are some applications this service is commonly used in tandem with?
SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.
Who are the main user groups of this service?
Main users are companies that employ between 100-3,000 people.
What is this service generally used for?
This service is generally used for IT Service Management and IT Asset Management.
What platforms does this service support?
This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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