Compare REVE Chat vs SnapEngage vs Kayako

About REVE Chat

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

About SnapEngage

Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.

We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.

Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

We help clients measure success through pointed analytics, survey scores, and more.

About Kayako

With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support.
Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately.
Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Facebook Chat Integration

• Voice Call

• Video Chat

• Viber Messaging

• Screen Sharing

• Visitor/IP Banning

• Email Forwarding

• ProActive Chat

• Chat Monitoring

• Visitor Analytics

Summary

• File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

• Simple Offline Form: Visitors can leave a simple message for agents, to address later.

• Proactive Invitations: SnapEngage automatically invites visitors to chat.

• Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.

• SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

• Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.

• Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.

• HIPAA compliant messaging: Healthcare industry can now chat securely to patients.

• Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.

• Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.

Summary

• Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses.

• Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications.

• Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement.

• Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue.

• Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it.

• Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.

Pricing

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

Pricing

• Starting from: $16.00/month
• Credit card required: N/A

• Essentials: $16 USD / month, starting with for 3 users,
  Professional: $26 USD / month, starting with 3 users,
  Enterprise: $40 USD / month, starting with 5 agents users,
  7 day trial for any pricing plan.
  HIPAA compliance is available on all plans for an additional $10/user/month.

Pricing

• Credit card required: No

• Case: $24 agent p/mo (billed annually), or $29 (billed monthly).
  Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly).
  Engage: $24 agent p/mo (billed annually), or $29 (billed monthly).
  Free trial: 30 days.

FAQs

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

FAQs

Does this service offer guides, tutorials and or customer support?

• Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.

  We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.

  We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.

What platforms does this service support?

• We are a web-based application and works on Windows and Mac.

  Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.

  Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.

Who are the main user groups of this service?

• We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.

  We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.

  Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

Does this service integrate with any other apps?

• SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.

Does this service offer multi-user capability (e.g. teams)?

• Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.

What are some applications this service is commonly used in tandem with?

• It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.

What is this service generally used for?

• SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.

Does this service offer an API?

• Yes, our Integrations API is available on all plans.

FAQs

Who are the main user groups of this service?

• Kayako focuses mainly on medium to large-size corporations.

What is this service generally used for?

• It is used as a help desk app.

What platforms does this service support?

• Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10.

Does this service integrate with any other apps?

• It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM

Does this service offer an API?

• Kayako offers REST API.

Does this service offer multi-user capability (e.g. teams)?

• It doesn't offer multi user capability.

Does this service offer guides, tutorials and or customer support?

• They offer: email, phone support, and helpdesk.

Vendor Information

Vendor Information

Vendor Information

Other

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows

• Android

Other

• SMEs
• Agencies
• Enterprises

• Windows
• Macintosh

Other