Compare REVE Chat vs Kayako vs Re:amaze

REVE Chat 17 Support & Helpdesk	Kayako 251 Support & Helpdesk	Re:amaze 133 Support & Helpdesk
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Crozscore 88% what is this? User Happiness: 89% Press Buzz: 48% User Trend: interest falling	Crozscore 86% what is this? User Happiness: 81% Press Buzz: 56% User Trend: interest falling	Crozscore 91% what is this? User Happiness: 92% Press Buzz: 47% User Trend: interest rising
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About REVE Chat REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.	About Kayako With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support. Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately. Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.	About Re:amaze The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands. Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth. More powerful and complete compared to other helpdesks Manage multiple stores easily Not just chat, but also email, social, push, SMS, VOIP, Whatsapp Boost sales, conversion, and retention Top rated merchant support Demos, training, and onboarding Access top 3rd party apps data without leaving your helpdesk ticketing and live chat support dashboard Flexible pricing no contract Built For Digital Brands Re:amaze integrates natively with platforms like Shopify, BigCommerce, and WooCommerce so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations. See cart items, track browsing activity, customers' screens w/ Re:amaze Live Send products to customers in chat Create dynamic reply templates w/ macros Create automated workflows w/ macros Use Live Chat + Bots to automatically engage customers w/ macros Measure your customer service team's revenue and sales impact Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc. Reduce Customer Service Time via Automation + Bots Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents. Pre-built chatbots help answer order status questions + questions covered in FAQ Build your own multi-step chatbots to help, guide, sell to customers Use AI powered Intents to classify support messages and predict customer sentiments accurately Create workflows to route, reply, assign, tag tickets in your helpdesk Show store status when issues arise Boost Sales Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation. Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as: Current / referring URL / time and date Total Shopify spend / order count Items in cart Exit intent Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your site.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Facebook Chat Integration Voice Call Video Chat Viber Messaging Screen Sharing Visitor/IP Banning Email Forwarding ProActive Chat Chat Monitoring Visitor Analytics	Summary Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses. Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications. Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement. Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue. Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it. Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.	Summary No key features associated with this application.
Pricing Starting from: $12.00/month Credit card required: N/A Discounts available for 1 and 2 year subscriptions Standard $15.00 1 user(s) / month Included in plan: ProActive Chat Chat Monitoring Online Visitor Tracking Canned Response Advanced $25.00 1 user(s) / month Included in plan: Live Video Chat Live Voice Call Queuing Advanced Reporting Chat Banner Customization	Pricing Credit card required: No Case: $24 agent p/mo (billed annually), or $29 (billed monthly). Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly). Engage: $24 agent p/mo (billed annually), or $29 (billed monthly). Free trial: 30 days.	Pricing Basic $29.00 1 user(s) / month Included in plan: Unlimited Email Inboxes Social Media Integration Basic Reporting Public / Internal FAQ Workflow Automation Website Integration Live Chat Chatbots Cues (Engagement Automation) 1,000 Free Push Notifications Per Month Pro $49.00 1 user(s) / month Included in plan: All of the features in Basic Manage Multiple Brands in one Account Live View of Site Visitors Advanced Reporting Custom Hosted Domain Customizable Email Templates SMS and VOIP Integrations 1,000 Free Push Notifications Per Month Plus $69.00 1 user(s) / month Included in plan: All of the features in Pro Peek (Live Screensharing) Departments (Staff Groups) Staff Performance Reporting Customizable Staff Roles Customer Satisfaction Ratings Optional Classic Chat Mode SAML / SSO Integration FAQ Article Edit History 2,000 Free Push Notifications Per Month Starter $59.00 unlimited user(s) / month Included in plan: All the feature of Basic Unlimited Users Up to 500 Active Conversations per Month Customizable with Basic, Pro, or Plus Features Up to 20,000 Active Conversations per Month
FAQs Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer an API? Yes Does this service integrate with any other apps? Yes	FAQs Who are the main user groups of this service? Kayako focuses mainly on medium to large-size corporations. What is this service generally used for? It is used as a help desk app. What platforms does this service support? Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10. Does this service integrate with any other apps? It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM Does this service offer an API? Kayako offers REST API. Does this service offer multi-user capability (e.g. teams)? It doesn't offer multi user capability. Does this service offer guides, tutorials and or customer support? They offer: email, phone support, and helpdesk.	FAQs Does this service integrate with any other apps? Slack G Suite Stripe Aircall.io Smile.io Pipedrive Twilio Stride GitHub Zapier PieSync Shopify BigCommerce WooCommerce Jira Google Analytics Google Tag Manager MailChimp Meetingbird Upscope ReCharge Payments ShipStation Klaviyo Wordpress ClickSend Magento Amazon Seller Central (Coming Soon) Yotpo (Coming Soon) Salesforce (Coming Soon) What are some applications this service is commonly used in tandem with? Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more. What is this service generally used for? Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement. What platforms does this service support? Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android. Does this service offer an API? Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze. Does this service offer multi-user capability (e.g. teams)? Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups). Who are the main user groups of this service? Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well. Does this service offer guides, tutorials and or customer support? Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.
Vendor Information Founded: - Based in: Singapore Employees: 11-50 Likes: Followers: 1.25k	Vendor Information Founded: 2001 Based in: London Employees: 51-200 Likes: Followers: 10k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 618
Other Who uses REVE Chat Freelance Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: Android Languages: English, Arabic, Chinese, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish Regional Restrictions: No restrictions.	Other Regional Restrictions: No restrictions.	Other Who uses Re:amaze Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English Regional Restrictions: No restrictions.