Compare REVE Chat vs Help Scout vs ManageEngine Service Desk Plus

REVE Chat 17 Support & Helpdesk	Help Scout 300 Support & Helpdesk	ManageEngine Service Desk Plus 207 Support & Helpdesk
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Crozscore 88% what is this? User Happiness: 89% Press Buzz: 48% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 54% User Trend: no significant changes	Crozscore 87% what is this? User Happiness: 84% Press Buzz: 55% User Trend: no significant changes
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About REVE Chat REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.	About Help Scout Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email. Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives. Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.	About ManageEngine Service Desk Plus ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform. Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use. It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Facebook Chat Integration Voice Call Video Chat Viber Messaging Screen Sharing Visitor/IP Banning Email Forwarding ProActive Chat Chat Monitoring Visitor Analytics	Summary Create multiple mailboxes for each shared email address. Help Scout’s collaboration features keep everyone on the same page. Simple automation system based on if/then logic. Measure team performance, spot trends to prevent issues, and monitor customer happiness. Every customer has an auto-populated, editable profile. Customer satisfaction ratings. Phone calls and voicemails. Collision detection.	Summary Flexible ticket management Multiple channel support Solid Knowledge Base Self Service Portal with password security Service Level Agreements Flexible out-of-the-box integrations with 3rd party apps Easy & effective asset management Multi language support coupled with smooth API integration Effective incident and problem management Modifiable help desk system
Pricing Starting from: $12.00/month Credit card required: N/A Discounts available for 1 and 2 year subscriptions Standard $15.00 1 user(s) / month Included in plan: ProActive Chat Chat Monitoring Online Visitor Tracking Canned Response Advanced $25.00 1 user(s) / month Included in plan: Live Video Chat Live Voice Call Queuing Advanced Reporting Chat Banner Customization	Pricing Basic $12.00 1 user(s) / month Included in plan: Up to 10 Users 1 limited Docs knowledge base Reports (30 days of history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Standard $20.00 1 user(s) / month Included in plan: Unlimited Users 5 Mailboxes 1 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Plus $35.00 1 user(s) / month Included in plan: Unlimited Users Unlimited messages & storage Unlimited Mailboxes 3 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Salesforce Integration JIRA Integration HubSpot Integration SAML Single Sign-on Teams Custom fields HIPAA Compliance	Pricing Standard Free Included in plan: Incident management Self-service portal Knowledge base Multi-site support SLA management Help desk reports Professional $395.00 1 user(s) / year Included in plan: Help desk management IT asset discovery Software asset management Asset inventory reports Purchase & contracts management Enterprise $995.00 1 user(s) / year Included in plan: Incident management Problem management Change management IT project management Service catalog Asset management CMDB (Available only on premises)
FAQs Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer an API? Yes Does this service integrate with any other apps? Yes	FAQs What platforms does this service support? Help Scout supports web-based platforms in addition to Android and iOS. Who are the main user groups of this service? Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations. Does this service integrate with any other apps? Help Scout integrates with more than 50 applications, including: Wordpress, BigCommerce, Snap Engage, Hubspot, Salesforce, Jira, Slack, MailChimp, Shopify, Olark, Capsule, Webhooks, Pipedrive, Highrise, WooCommerce, and others. Does this service offer an API? Yes, it offers API. Does this service offer multi-user capability (e.g. teams)? Yes. What are some applications this service is commonly used in tandem with? Help Scout is frequently used in tandem with marketing and CRM platforms. What is this service generally used for? It is used as a powerful help desk application with personalized customer experience. Does this service offer guides, tutorials and or customer support? Yes, Help Scout offers: Email Support, Knowledge Base, Phone Support, Video Tutorials, Help Desk, and Help Docs	FAQs Does this service offer guides, tutorials and or customer support? FAQs, Forum, Online Support, Phone Support, Documentation, Webinars. Does this service offer an API? They offer an API available for use. Does this service integrate with any other apps? It integrates with: NetFlow, NCM, Oracle, SAP, Websphere, Desktop Central, OpManager, Advanced Analytics, ADManager Plus, ADSelf Service Plus, Zoho Reports, and others. What platforms does this service support? Cloud, On-Premise, Android, iOS, Windows What are some applications this service is commonly used in tandem with? It is used in tandem with IT management apps. What is this service generally used for? This service is used as a help desk and asset management system. Who are the main user groups of this service? Main users are IT teams, helpdesk administrators, and service desk managers in Large Enterprises and SMEs.
Vendor Information Founded: - Based in: Singapore Employees: 11-50 Likes: Followers: 1.25k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.3k	Vendor Information Founded: - Based in: Pleasanton Employees: 5001-10000 Likes: Followers: 3.63k
Other Who uses REVE Chat Freelance Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: Android Languages: English, Arabic, Chinese, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish Regional Restrictions: No restrictions.	Other Who uses Help Scout Freelance Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses ManageEngine Service Desk Plus Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android WinPhone Languages: English, Arabic, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish Regional Restrictions: No restrictions.