REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
About LiveAgent
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel.
LiveAgent is available in 40 languages and both as SaaS license or a self-hosted license (installed on your own server).
Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
About Help Scout
Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email.
Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives.
Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Facebook Chat Integration
Voice Call
Video Chat
Viber Messaging
Screen Sharing
Visitor/IP Banning
Email Forwarding
ProActive Chat
Chat Monitoring
Visitor Analytics
Summary
Multichannel support (Email, Voice, LiveChat, FB and Twitter)
Intelligent Spam Filter
Live Chat
Knowledge Base
Analytics
Ticketing system
Suggestions
Mobile ready
Departments, Tags and Filters
Automatic Ticket Distribution & Service-level Agreement (SLA)
Summary
Create multiple mailboxes for each shared email address.
Help Scout’s collaboration features keep everyone on the same page.
Simple automation system based on if/then logic.
Measure team performance, spot trends to prevent issues, and monitor customer happiness.
Every customer has an auto-populated, editable profile.
Customer satisfaction ratings.
Phone calls and voicemails.
Collision detection.
Pricing
Starting from: $12.00/month
Credit card required: N/A
Discounts available for 1 and 2 year subscriptions
Standard
$15.00
1 user(s) / month
Included in plan:
ProActive Chat
Chat Monitoring
Online Visitor Tracking
Canned Response
Advanced
$25.00
1 user(s) / month
Included in plan:
Live Video Chat
Live Voice Call
Queuing
Advanced Reporting
Chat Banner Customization
Pricing
Small
$9.00
1 user(s) / month
Included in plan:
Ticketing
Live Chat
E-mail support
White Glove Setup
1 API key + integration
Chat satisfaction surveys
Knowledge base
Customer Service
iPhone/Android app
Medium
$29.00
1 user(s) / month
Included in plan:
Everything in Small plan
Ticketing
Live Chat
Call Center
E-mail support
Contact forms
Forum & Knowledge base
iPhone/Android app
Real-time visitors monitoring
Chat invitations
Feedback management
Facebook & Twitter
Cloud call center
Call center support
Gamification
10 departments
Interactive voice response (IVR)
Product training
Custom domain hosting
20 Event rules
10 Time rules
5 SLA levels
Large
$49.00
1 user(s) / month
Included in plan:
Everything in Medium plan
1 Whatsapp account
30 departments
Multi-Knowledge base
Senior account manager
2 Knowledge bases
100 Event rules
Time report
10 SLA levels
Free Account
Free
Included in plan:
Live Chat
Ticketing
E-mail support
Call Center
Knowledge Base
Unlimited Agents
Enterprise
$69.00
1 user(s) / month
Included in plan:
All features from the Large plan
Dedicated key account manager
Priority support
Assisted Whatsapp integration
Custom billing setup
Scheduled release management
Service review call and reports
Up to 40 custom roles
Multileveled knowledge base
Pricing
Basic
$12.00
1 user(s) / month
Included in plan:
Up to 10 Users
1 limited Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Standard
$20.00
1 user(s) / month
Included in plan:
Unlimited Users
5 Mailboxes
1 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus
$35.00
1 user(s) / month
Included in plan:
Unlimited Users
Unlimited messages & storage
Unlimited Mailboxes
3 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Salesforce Integration
JIRA Integration
HubSpot Integration
SAML Single Sign-on
Teams
Custom fields
HIPAA Compliance
FAQs
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
What are some applications this service is commonly used in tandem with?
Gmail, Slack, Zapier, CRMs
What platforms does this service support?
Browser App, Mobile Apps: Android, iOS
Does this service offer guides, tutorials and or customer support?
Yes, available on our website.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What is this service generally used for?
High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.
Does this service offer an API?
Yes, find the complete API reference on our website.
FAQs
What platforms does this service support?
Help Scout supports web-based platforms in addition to Android and iOS.
Who are the main user groups of this service?
Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations.
Does this service integrate with any other apps?
Help Scout integrates with more than 50 applications, including:
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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