Compare Retently NPS vs ReviewTrackers vs Boldchat

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Crozscore:

77%
what is this?
100%
27%
no significant changes

Crozscore:

83%
what is this?
43%
interest rising
Retently NPS screenshot view 2 more ReviewTrackers screenshot view 1 more Boldchat screenshot view 4 more

Software Description:

Retently is a Customer Success Platform for subscription businesses. It helps increase revenue and customer retention by gathering, processing and enriching various business data and providing enhanced tools for improving customer communications and reducing customer churn.

Software Description:

ReviewTrackers is an award-winning review monitoring and reputation management software platform, trusted by tens of thousands of businesses across the world.

Features of the SaaS platform include customisable review notifications, a centralised monitoring & management dashboard, powerful reporting & analytics, simplified multi-user collaboration & workflow management, and tools for efficient review response & review generation.

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Features:

  • Net Promoter Score
  • Dashboard
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Data Export
  • Data Import
  • Email Integration
  • API
  • External Integrations
  • Contact Management

Features:

  • 360 Degree Feedback
  • Analytics
  • API
  • Audience Targeting
  • Dashboard
  • Feedback Management
  • Keyword Tracking
  • Multi-Account
  • Multi-User
  • Notifications
  • Password & Access Management
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons

Features:

  • API
  • Chat

Summary:

    No key features associated with this application.

Summary:

  • Review Alerts

  • Customer Surveys

  • Reporting and Analytics

Summary:

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • $49 Per Month / Per Location

Pricing:

  • Credit card required: N/A
  • Pro: $599 agent/year.
    Premier: Pricing on request.
    Enterprise: Pricing on request.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Brick and Mortar Enterprise and Small Businesses

  • Does this service integrate with any other apps?
  • Hootsuite and Zapier

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multi-level dashboard access for your entire team.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we are known for our world class white glove support that offers free training, guides and tutorials.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • They offer Free Premium 24/7 Support.

  • What is this service generally used for?
  • It is generally used as a live communication software.

  • What platforms does this service support?
  • The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

  • Does this service offer an API?
  • BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

  • Who are the main user groups of this service?
  • The main users of this service are webstores.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
208
Followers:
141

Publisher:

Founded:
-
Based in:
Chicago
Employees:
-
Likes:
2.69k
Followers:
2.36k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Retently NPS
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.

Other:

Who uses ReviewTrackers
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
North America, Europe, Asia, Australia

Other:

Regional Restrictions:
No restrictions.
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