Compare Retently NPS vs Informizely vs REVE Chat

About Retently NPS

Retently is a Customer Success Platform for subscription businesses. It helps increase revenue and customer retention by gathering, processing and enriching various business data and providing enhanced tools for improving customer communications and reducing customer churn.

About Informizely

Informizely is a SaaS service for capturing visitor intent, discovering persuasive hooks, and taking down UX barriers.

Through beautiful non-obtrusive surveys, feedback is captured. Survey responses are available in real-time and can be analyzed, filtered, sorted and downloaded.

Using the amazing targeting capabilities Insitez provides, survey conversion rates of 20%~70% can be realized.

About REVE Chat

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Features

• Analytics
• API
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Template Designer
• Net Promoter Score

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

No key features associated with this application.

Summary

• Interactive text analysis for open-ended questions

• Built-in analysis, filter tools, reporting, sorting and downloading of results

• Customizable styling and positioning, with amazing targeting capabilities

• Full integration with Google Analytics & Publication via Google Tag Manager

Summary

• Facebook Chat Integration

• Voice Call

• Video Chat

• Viber Messaging

• Screen Sharing

• Visitor/IP Banning

• Email Forwarding

• ProActive Chat

• Chat Monitoring

• Visitor Analytics

Pricing

• Starting from: $59.00/month
• Credit card required: No

• SMB plan starting at $59/mo.Professional plan starting at $175/mo.Enterprise plan starting at $299/mo.

Pricing

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

FAQs

No FAQs associated with this application.

FAQs

Who are the main user groups of this service?

• Web analysts, online marketing managers, UX professionals and product managers

What is this service generally used for?

• Conversion Rate Optimization (CRO), understanding visitor intent, understanding leave intent and UX improvements

What platforms does this service support?

• Web and mobile-web based applications

What are some applications this service is commonly used in tandem with?

• Google Analytics, Adobe Analytics, Google Tag Manager, Unbounce, ClickTale, CrazyEgg, Inspectlet, Optimizely and Visual Website Optimizer

Does this service integrate with any other apps?

• Yes. Google Analytics, Google Tag Manager and Unbounce

Does this service offer an API?

• Yes: REST Reporting API, Widget API and Javascript API

Does this service offer multi-user capability (e.g. teams)?

• Yes. The professional plan comes with 3 user accounts. This can be expanded to more users

Does this service offer guides, tutorials and or customer support?

• Yes. Both support via email and phone. On-site FAQs.

FAQs

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

Vendor Information

Vendor Information

Vendor Information

Other

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows

• Android