Retently is a Customer Success Platform for subscription businesses. It helps increase revenue and customer retention by gathering, processing and enriching various business data and providing enhanced tools for improving customer communications and reducing customer churn.
About REVE Chat
REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
About CloudCherry
CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.
Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
No key features associated with this application.
Summary
Facebook Chat Integration
Voice Call
Video Chat
Viber Messaging
Screen Sharing
Visitor/IP Banning
Email Forwarding
ProActive Chat
Chat Monitoring
Visitor Analytics
Summary
No key features associated with this application.
Pricing
Starting from: $12.00/month
Credit card required: N/A
Discounts available for 1 and 2 year subscriptions
Standard
$15.00
1 user(s) / month
Included in plan:
ProActive Chat
Chat Monitoring
Online Visitor Tracking
Canned Response
Advanced
$25.00
1 user(s) / month
Included in plan:
Live Video Chat
Live Voice Call
Queuing
Advanced Reporting
Chat Banner Customization
Pricing
Basic
$300.00
unlimited user(s) / month
Included in plan:
Unlimited Users
Customer Success Support
Customized Questionnaire
FAQs
No FAQs associated with this application.
FAQs
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer an API?
Yes
Does this service integrate with any other apps?
Yes
FAQs
What platforms does this service support?
It Supports
Windows
iOS
Mac
Android
Does this service integrate with any other apps?
With Open API feature it can integrate with any third party apps
What is this service generally used for?
CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.
Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
Broadly It is used for
Customer Experience Management
Customer Sentiment Analysis
Net Promoter Score Calculation
Loop Closer
Feedback Management System
Customer Analytics
Does this service offer multi-user capability (e.g. teams)?
Yes, it has multi-user capability
View and access can be designed for each level of users.
Does this service offer guides, tutorials and or customer support?
Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.
Who are the main user groups of this service?
This platform can be used for all consumer-facing industries
Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant
What are some applications this service is commonly used in tandem with?
Mailchimp
Salesforce
Freshdesk
Microsoft
Zendesk
sms gupshup
KooKoo
Nexmo
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