Retently is a Customer Success Platform for subscription businesses. It helps increase revenue and customer retention by gathering, processing and enriching various business data and providing enhanced tools for improving customer communications and reducing customer churn.
About Parker Software
We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.
We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.
The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.
We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
About CloudCherry
CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.
Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
A/B Testing
Analytics
API
Conversion Tracking
Customer Management
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Inventory Tracking
Keyword Tracking
Link Tracking
Multi-User
Notifications
Project Management
SEO
Supplier Management
Dashboards
Reports
Visualization
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
No key features associated with this application.
Summary
Visitor Tracking
Operational Reporting
Code-Free Task Development
Email Parsing/Processing
Language Translation
Data Form Capture
Voice Detection
Internal Chat Rooms
Support Desk
Digital Contact Centre
Business Process Automation
All-Inclusive Systems Integrations
Live Chat
Skills-Based Routing
Intelligent Communication Automation
Web Analytics
Tailored Customer Experiences
Prospect Detection
Lead Generation
Sales Enablement
Social Media Monitoring
Summary
No key features associated with this application.
Pricing
Basic
$300.00
unlimited user(s) / month
Included in plan:
Unlimited Users
Customer Success Support
Customized Questionnaire
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.
Does this service offer guides, tutorials and or customer support?
Yes.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What is this service generally used for?
Digital engagement, digital acquisition and business process automation.
What are some applications this service is commonly used in tandem with?
CRM, marketing automation and call centre software.
FAQs
What platforms does this service support?
It Supports
Windows
iOS
Mac
Android
Does this service integrate with any other apps?
With Open API feature it can integrate with any third party apps
What is this service generally used for?
CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.
Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
Broadly It is used for
Customer Experience Management
Customer Sentiment Analysis
Net Promoter Score Calculation
Loop Closer
Feedback Management System
Customer Analytics
Does this service offer multi-user capability (e.g. teams)?
Yes, it has multi-user capability
View and access can be designed for each level of users.
Does this service offer guides, tutorials and or customer support?
Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.
Who are the main user groups of this service?
This platform can be used for all consumer-facing industries
Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant
What are some applications this service is commonly used in tandem with?
Mailchimp
Salesforce
Freshdesk
Microsoft
Zendesk
sms gupshup
KooKoo
Nexmo
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