Compare Retently NPS vs Brand24 vs REVE Chat

About Retently NPS

Retently is a Customer Success Platform for subscription businesses. It helps increase revenue and customer retention by gathering, processing and enriching various business data and providing enhanced tools for improving customer communications and reducing customer churn.

About Brand24

Brand24 provides a simple solution that allows you to both track and engage in online conversations relevant to your business. Brand24 gives you instant access to mentions about your brand across the web, from social networks to influential publishers. React and engage quickly to real-time comments made about your brand. Follow-up on positive comments from your brand ambassadors, or respond to a dissatisfied customer before the story gets ahead of you. 80% of consumers do research or ask online before making a buying decision. Brand24 gives you the listening tools to find these leads, identify where to promote products and find customers before they find you.

About REVE Chat

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Features

• API
• Audience Targeting
• Brand Management
• Calendar Management
• Conversion Tracking
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Keyword Tracking
• Marketing Automation
• Multi-Account
• Multi-User
• Notifications
• Scheduling
• Social-Media Integration
• Third-Party Plugins/Add-Ons
• Social Media Monitoring

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

No key features associated with this application.

Summary

• Real-time Internet Monitoring

• Influencer Analysis

• Sentiment Analysis

• Collaborative Work & Report Generation

• Competitor Knowledge

• Mobile App for iOS/Android

Summary

• Facebook Chat Integration

• Voice Call

• Video Chat

• Viber Messaging

• Screen Sharing

• Visitor/IP Banning

• Email Forwarding

• ProActive Chat

• Chat Monitoring

• Visitor Analytics

Pricing

• Starting from: $49.00/month
• Credit card required: No

• Plus: $49 per month
  Premium: $99 per month
  Max: $349 per month

Pricing

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

FAQs

No FAQs associated with this application.

FAQs

Who are the main user groups of this service?

• We monitor over 30,000 brands and products. Including companies like Intel, Panasonic, IKEA, Vichy, Air France, GlaxoSmithKleine and Samsung. Apart from brands themselves, our second largest customer group are all types of agencies – PR agencies, social media agencies, marketing agencies, interactive agencies, etc. 50% of our subscribers are small and medium companies - i.e. doctors, shop owners, restaurant owners, startups, ebay sellers.

What is this service generally used for?

• Brand24 is an online monitoring and analytics tool that helps brands understand their audience, track online mentions and reach out to prospects and current customers.

Does this service offer multi-user capability (e.g. teams)?

• Brand24 enables its users to share projects, alerts and results across teams.

Does this service offer guides, tutorials and or customer support?

• Brand24 offers many support options: via phone, FAQs. video tutorials and for all professional packages - 24/7 online support.

FAQs

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

Vendor Information

Vendor Information

Vendor Information

Other

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows

• Android