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About Reputation Loop

We promote small business growth online through our automated reputation marketing software.

Reputation Loop™ is the world's first and only reputation marketing platform. Our goal is to empower local business owners with the ability to control and expand their positive reputation.

The platform was built to create a “hands-off” approach for business owners, allowing them to focus on their company and customers. To achieve this goal, we are constantly innovating, upgrading, and automating our services and processes.

Reputation Loop™ was born from the necessity to automate our manual process required for our own consulting business. Prior to Reputation Loop, business owners manually requested feedback from customers via a review card. At this time, this was the only way for business owners to discover how they were doing, a method that proved to be inefficient and non-responsive. We recognized the need to automate this process in a simple and easy way, removing the burden from business owners. To fulfill the need, we've developed a proprietary software and marketing solution that builds and manages a company's reputation from one simple to manage dashboard.

Our proprietary reputation building and management dashboard sets Reputation Loop apart from all other “reputation” companies. As a technology and service innovator, we've raised the bar on Reputation Management by providing an affordable, automated marketing service for small and medium business owners.

With innovative software and monitoring technology integrated into each account, even the most technically challenged individuals gain the ability to easily build and market their company’s online reputation. Each account comes with a powerhouse of options that are simple to setup and easy to use.

Reputation Loop™ is Safe, Fast, and Secure! Each account is protected with next generation layered firewalls and scalable secure cloud technology, ensuring your business information is safe. Because we handle every aspect of your account in one location, our entire team is focused on one thing: making your online reputation is the best it can be.

About Critique

Critique, an online reputation management system by eZee manages all the reviews across the web and fortify the digital reputation of the properties.

Critique will bring the reviews from the travel websites like TripAdvisor, Booking.com, Trivago and many more to which the hotel is connected with under one roof. The users can track the sources of the reviews too, thereby can get an overview of sites bringing more or fewer reviews.

The system provides deep insights into the services which are preferred by the guests and which are not. The user can then work accordingly on the weak points. One can mail the reviews directly from the system itself. Additionally, sentiment analysis can be performed to gauge the guest’s behaviour.

The users will get a notification for new reviews once a day. The system also lets the user translate the review in the desired language. Furthermore, the user can bifurcate the reviews as per the actions are taken on it. This will keep the reviews organized effectively.

A detailed graphical representation to inspect every parameter of your hotel in a form of graphical representation. This will help you to have distinct and detailed understandings of your hotel’s various parameters have improved or worsened according to reviews received.

Critique is hence a one-stop solution which encompasses several ways to expertly manage reviews for hoteliers.

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    What platforms does this service support?
  • It is a cloud-based software, and can be used in any Mac, Windows or Linux computers, with a working internet connection on latest IE, Mozilla or Chrome browser.

  • Who are the main user groups of this service?
  • This software is mainly used by Hotels, Hotel chains, Hostels, Resorts, Serviced Apartments. Guest houses, Vacation rentals and B&Bs.

  • Does this service integrate with any other apps?
  • No, this service does not integrate with any other apps.

  • Does this service offer multi-user capability (e.g. teams)?
  • Since this product cannot be used as a stand-alone product, and can be only used with our hotel software, booking engine or a channel manager, the number of users using these systems will be able to access this service. In short, yes, this service offers multi-user capability.

  • What is this service generally used for?
  • Our hotel reputation management software is used to manage a hotel’s all online reviews from one place. With this system, a hotelier can monitor and respond to all reviews. You can also perform sentiment analysis of all ratings and reviews, as well as competitor analysis.

  • Does this service offer an API?
  • No, we do not offer an API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used with our cloud-based hotel management system eZee Absolute, online booking engine eZee Reservation and hotel channel manager eZee Centrix.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, We provide 24*7 customer support, video tutorials and also a dedicated account manager. Though, we don’t offer a dedicated guide for this service.

Vendor Information

Founded:
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Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
521

Other

Who uses Reputation Loop
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Critique
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French, Portuguese, Russian, Chinese, Japanese, Hindi, Swedish, Dutch, German
Regional Restrictions:
No restrictions.
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