Compare Reputation Loop vs Birdeye vs Group Caliber

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About Reputation Loop

We promote small business growth online through our automated reputation marketing software.

Reputation Loop™ is the world's first and only reputation marketing platform. Our goal is to empower local business owners with the ability to control and expand their positive reputation.

The platform was built to create a “hands-off” approach for business owners, allowing them to focus on their company and customers. To achieve this goal, we are constantly innovating, upgrading, and automating our services and processes.

Reputation Loop™ was born from the necessity to automate our manual process required for our own consulting business. Prior to Reputation Loop, business owners manually requested feedback from customers via a review card. At this time, this was the only way for business owners to discover how they were doing, a method that proved to be inefficient and non-responsive. We recognized the need to automate this process in a simple and easy way, removing the burden from business owners. To fulfill the need, we've developed a proprietary software and marketing solution that builds and manages a company's reputation from one simple to manage dashboard.

Our proprietary reputation building and management dashboard sets Reputation Loop apart from all other “reputation” companies. As a technology and service innovator, we've raised the bar on Reputation Management by providing an affordable, automated marketing service for small and medium business owners.

With innovative software and monitoring technology integrated into each account, even the most technically challenged individuals gain the ability to easily build and market their company’s online reputation. Each account comes with a powerhouse of options that are simple to setup and easy to use.

Reputation Loop™ is Safe, Fast, and Secure! Each account is protected with next generation layered firewalls and scalable secure cloud technology, ensuring your business information is safe. Because we handle every aspect of your account in one location, our entire team is focused on one thing: making your online reputation is the best it can be.

About Birdeye

Birdeye is the #1 most trusted reputation and customer experience platform for local businesses.
Birdeye’s all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

About Group Caliber

Traditional methods of brand & reputation monitoring have limited validity since they only follow people who are vocal online – or use traditional market research which is costly and infrequent. Our approach is different: we focus on people, not media. And not just those who are loud, but those who actually matter.

Our analytics platform uses online surveys to provide easy-to-use real-time perception metrics that are representative and actionable. Our specialists work with clients to translate insights into strategies, decisions, and actions. As a result, Corporate Communications and Marketing departments can plan activities better, measure their effectiveness, report KPIs and manage risks.

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Automatically get more reviews.

  • Monitor 150+ review sites in one dashboard.

  • Business listings consistent across 50+ sites and directories so search engines and customers can find you easily.

  • Post to multiple social channels at once, and schedule posts ahead of time.

  • Webchat converts website visitors into customers.

  • Analyze insights from reviews, social media, and surveys in one place.

  • Understand where you rank in your industry and leverage competitive insights to get ahead.

  • Create surveys for customer experience, employee experience, product experience, and brand experience.

  • Collect feedback across the customer journey via email, websites, SMS, and more.

  • Monitor, post, and engage with customers across blogs, forums, news sources, and social media platforms - all in one place.

Summary

  • Reputation management

  • Brand management

  • Real-time monitoring

  • Reputation risks

  • Online dashboard

  • Stakeholder feedback

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • Birdeye is often used with EMR, PMS, and CRM software. Birdeye integrates with over 300 apps.

  • What is this service generally used for?
  • Birdeye is an all-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Birdeye offers a suite of products including reviews, social, surveys, listings, webchat, ticketing, insights, and competitive benchmarking to close the loop between reputation marketing and customer experience. Birdeye enables businesses to capture all customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time for 1, 10 or 10,000 locations. All from one dashboard. Businesses use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, and automatically promote them across the web, social media, and search engines.

  • Who are the main user groups of this service?
  • Birdeye enables local businesses with 1, 10 or 10,000 locations to capture all customer feedback from review sites, social media, and NPS surveys, all in one dashboard. More than 60,000 businesses, ranging from SMB to Fortune 500, use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, automatically promote them across the web, run customer surveys, and get actionable insights to improve their operations and increase revenues.

  • Does this service offer guides, tutorials and or customer support?
  • Birdeye has dedicated customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Birdeye offers multi-user capabilities.

  • Does this service integrate with any other apps?
  • Birdeye seamlessly integrates with over 300 apps.

  • Does this service offer an API?
  • Birdeye offers an API.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we have user manuals / tutorials and 24/7 customer support.

  • Who are the main user groups of this service?
  • People working with corporate communications, reputation management and branding need a rigorous fact-base to prove the effectiveness of activities, manage risks, prioritize actions and justify decisions.

  • Does this service offer an API?
  • Yes, we have an API interface built into the brand & reputation platform. Our clients and subscribers can receive data in real time, store it in their own databases and visualize it through their own internal dashboards.

  • What is this service generally used for?
  • Our platform provides real-time metrics that help users understand the impact of the company’s activities and external events on people’s perceptions – which means they can spend their budgets more wisely. It also provides them with KPIs to report internally, allowing for more effective management and greater credibility in front of senior management.

Vendor Information

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Followers:
103

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses Reputation Loop
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Birdeye
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Group Caliber
  • Enterprises
Languages:
English
Regional Restrictions:
No restrictions.
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