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About Reputation Desk

We are here to give you a hands-off approach to your online reputation so you can focus on your business and customers. We’re business owners, too, and we understand you don’t have time to be online always, but still know the critical nature of maintaining your online reputation.

Our software and reputation management system will keep everything in a secure and safe platform for you and your selected employees to access. From this dashboard, you can see all listings and social media profiles, respond to reviews, and check analytics of all online properties.

To add to that, anytime you get a new client, you can set them up to get an email or text where they can leave you a review. If the review is positive, they will be prompted to publish that review on Google My Business, Facebook, and more. If it’s negative, they will be prompted to fill out a survey so you can make improvements where needed.

About Reputation.com

Reputation.com is a straightforward, location-based, and social platform-based solution for managing company reputation. The solution's main purpose is to improve the user's online presence by managing its online reviews and to provide complete feedback of the customer base. It is known that the majority of customers make their purchase decisions based on online reviews.

Reputation.com offers a range of features: online reviews from local customers; customer surveys, collected from in-depth customer feedback; social media engagement, intended to build the reputation and motivate buying decisions; optimized business listings; operational insights, as the basis for improving customer experience; reports and analysis; mobile apps; directory management; and more.

The platform also features a user-friendly dashboard, that is used to build, configure, and manage more positive reviews that are displayed automatically, while negative reviews pop-up also. Reporting and analytics tools deliver actionable insights and precise perceptibility of all aspects of the company's online presence. Industries that mostly use Reputation.com are healthcare, automotive, retail, property management, and restaurants.

About Critique

Critique, an online reputation management system by eZee manages all the reviews across the web and fortify the digital reputation of the properties.

Critique will bring the reviews from the travel websites like TripAdvisor, Booking.com, Trivago and many more to which the hotel is connected with under one roof. The users can track the sources of the reviews too, thereby can get an overview of sites bringing more or fewer reviews.

The system provides deep insights into the services which are preferred by the guests and which are not. The user can then work accordingly on the weak points. One can mail the reviews directly from the system itself. Additionally, sentiment analysis can be performed to gauge the guest’s behaviour.

The users will get a notification for new reviews once a day. The system also lets the user translate the review in the desired language. Furthermore, the user can bifurcate the reviews as per the actions are taken on it. This will keep the reviews organized effectively.

A detailed graphical representation to inspect every parameter of your hotel in a form of graphical representation. This will help you to have distinct and detailed understandings of your hotel’s various parameters have improved or worsened according to reviews received.

Critique is hence a one-stop solution which encompasses several ways to expertly manage reviews for hoteliers.

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Summary

  • Manage your online directory listings

  • Review monitoring

  • Automated 5-star review generation

  • Respond back to reviews

  • Analytics and Reporting Dashboard

Summary

  • Response Management

  • Social Media Monitoring

  • Customer Review Platform

  • Review Monitoring

  • Social Media Metrics

  • Operational Insights

  • Directory Management

  • Business Listings

  • Reporting and Analysis

Summary

    No key features associated with this application.

Pricing

Standard

$49.99
1 user(s) / month
Included in plan:
  • 1 location

FAQs

    What platforms does this service support?
  • Online website, search engine business listings.

  • What is this service generally used for?
  • Local businesses looking to take control of their online reputation by increasing reviews and maintaining accurate directory information to dominate local competition and generate more business.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Customer Support that is Fast and efficient, Monday-Friday 9AM-5PM Eastern.

  • Does this service integrate with any other apps?
  • Yes. Contact us for more details.

  • What are some applications this service is commonly used in tandem with?
  • Google, Yelp, Facebook, RateMD, TripAdvisor.

  • Does this service offer an API?
  • If you would like a specific API built out, contact us.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, one login can be used across a entire team.

  • Who are the main user groups of this service?
  • Local businesses or Corporate chains.

FAQs

    Who are the main user groups of this service?
  • The main users of Reputation.com are Large multi-location enterprises.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Email Support, and Videos.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is generally used for online reputation management.

  • What platforms does this service support?
  • This is a web-based platform with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Google My Business.

FAQs

    What platforms does this service support?
  • It is a cloud-based software, and can be used in any Mac, Windows or Linux computers, with a working internet connection on latest IE, Mozilla or Chrome browser.

  • Who are the main user groups of this service?
  • This software is mainly used by Hotels, Hotel chains, Hostels, Resorts, Serviced Apartments. Guest houses, Vacation rentals and B&Bs.

  • Does this service integrate with any other apps?
  • No, this service does not integrate with any other apps.

  • Does this service offer multi-user capability (e.g. teams)?
  • Since this product cannot be used as a stand-alone product, and can be only used with our hotel software, booking engine or a channel manager, the number of users using these systems will be able to access this service. In short, yes, this service offers multi-user capability.

  • What is this service generally used for?
  • Our hotel reputation management software is used to manage a hotel’s all online reviews from one place. With this system, a hotelier can monitor and respond to all reviews. You can also perform sentiment analysis of all ratings and reviews, as well as competitor analysis.

  • Does this service offer an API?
  • No, we do not offer an API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used with our cloud-based hotel management system eZee Absolute, online booking engine eZee Reservation and hotel channel manager eZee Centrix.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, We provide 24*7 customer support, video tutorials and also a dedicated account manager. Though, we don’t offer a dedicated guide for this service.

Vendor Information

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Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
553

Other

Who uses Reputation Desk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Reputation.com
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Critique
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French, Portuguese, Russian, Chinese, Japanese, Hindi, Swedish, Dutch, German
Regional Restrictions:
No restrictions.
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