Compare Reputation.com vs Contently vs Critique

About Reputation.com

Reputation.com is a straightforward, location-based, and social platform-based solution for managing company reputation. The solution's main purpose is to improve the user's online presence by managing its online reviews and to provide complete feedback of the customer base. It is known that the majority of customers make their purchase decisions based on online reviews.

Reputation.com offers a range of features: online reviews from local customers; customer surveys, collected from in-depth customer feedback; social media engagement, intended to build the reputation and motivate buying decisions; optimized business listings; operational insights, as the basis for improving customer experience; reports and analysis; mobile apps; directory management; and more.

The platform also features a user-friendly dashboard, that is used to build, configure, and manage more positive reviews that are displayed automatically, while negative reviews pop-up also. Reporting and analytics tools deliver actionable insights and precise perceptibility of all aspects of the company's online presence. Industries that mostly use Reputation.com are healthcare, automotive, retail, property management, and restaurants.

About Contently

Contently helps companies create content that resonates with their target audiences throughout the customer journey. The unified solution consists of a content marketing platform, expert strategic services, and a freelance talent network that includes over 100,000 specialized writers, editors, designers, photographers, and videographers.

The platform is the core of the solution. Marketing teams use it to build content strategies, find the right talent, create content, optimize assets for distribution, and analyze results. Strategists and freelancers both work directly in the platform to develop high-quality original content.

Over the last few years, Contently developed new capabilities involving automation and machine learning to guide decision-making. Users are served relevant data at each part of the content development process for areas like topic performance, brand governance, and SEO recommendations. Companies can also grant remote access to employees to increase usage across their organizations without requiring everyone to sign into the platform.

About Critique

Critique, an online reputation management system by eZee manages all the reviews across the web and fortify the digital reputation of the properties.

Critique will bring the reviews from the travel websites like TripAdvisor, Booking.com, Trivago and many more to which the hotel is connected with under one roof. The users can track the sources of the reviews too, thereby can get an overview of sites bringing more or fewer reviews.

The system provides deep insights into the services which are preferred by the guests and which are not. The user can then work accordingly on the weak points. One can mail the reviews directly from the system itself. Additionally, sentiment analysis can be performed to gauge the guest’s behaviour.

The users will get a notification for new reviews once a day. The system also lets the user translate the review in the desired language. Furthermore, the user can bifurcate the reviews as per the actions are taken on it. This will keep the reviews organized effectively.

A detailed graphical representation to inspect every parameter of your hotel in a form of graphical representation. This will help you to have distinct and detailed understandings of your hotel’s various parameters have improved or worsened according to reviews received.

Critique is hence a one-stop solution which encompasses several ways to expertly manage reviews for hoteliers.

Features

• API
• Brand Management
• Dashboard
• External Integrations
• Feedback Management
• Google Apps Integration
• Multi-Site
• Multi-User
• Notifications
• Social-Media Integration
• Social Media Monitoring
• Sentiment Analysis
• Review Monitoring
• Net Promoter Score

Features

• A/B Testing
• API
• Audience Targeting
• Brand Management
• Calendar Management
• Conversion Tracking
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Social-Media Integration

Features

• API
• Brand Management
• Dashboard
• External Integrations
• Feedback Management
• Google Apps Integration
• Multi-Site
• Multi-User
• Notifications
• Social-Media Integration
• Social Media Monitoring
• Sentiment Analysis
• Review Monitoring
• Net Promoter Score

Summary

• Response Management

• Social Media Monitoring

• Customer Review Platform

• Review Monitoring

• Social Media Metrics

• Operational Insights

• Directory Management

• Business Listings

• Reporting and Analysis

Summary

• Customizable content audit.

• Content publication management.

• Editorial team management.

• Custom approval flows.

• Content asset organization.

• CMS integration.

• Freelancer payment management.

• Network of +55,000 professionals in +60 countries.

• Share content on social media.

• Paid media optimization.

Summary

No key features associated with this application.

FAQs

Who are the main user groups of this service?

• The main users of Reputation.com are Large multi-location enterprises.

Does this service offer guides, tutorials and or customer support?

• Support: Online Support, Email Support, and Videos.

Does this service offer multi-user capability (e.g. teams)?

• No.

What is this service generally used for?

• This service is generally used for online reputation management.

What platforms does this service support?

• This is a web-based platform with Android and iOS native apps offered.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with Google My Business.

FAQs

Does this service offer an API?

• Contently offers API.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with CMS and social media platforms.

Does this service offer guides, tutorials and or customer support?

• Contently offers E-Books, Webinars, Case Studies, Online Support.

Does this service integrate with any other apps?

• Integrations: MailChimp, HubSpot, WordPress, Marketo, Pardot, LinkedIn, Facebook, Twitter, Drupal, Eloqua, Adobe Experience Manager, Sumo, Outbrain.

Who are the main user groups of this service?

• Users of Contently are marketers in SMEs and large enterprises.

Does this service offer multi-user capability (e.g. teams)?

• No.

What platforms does this service support?

• Contently is a cloud-based platform.

What is this service generally used for?

• It is used for content marketing management.

FAQs

What platforms does this service support?

• It is a cloud-based software, and can be used in any Mac, Windows or Linux computers, with a working internet connection on latest IE, Mozilla or Chrome browser.

Who are the main user groups of this service?

• This software is mainly used by Hotels, Hotel chains, Hostels, Resorts, Serviced Apartments. Guest houses, Vacation rentals and B&Bs.

Does this service integrate with any other apps?

• No, this service does not integrate with any other apps.

Does this service offer multi-user capability (e.g. teams)?

• Since this product cannot be used as a stand-alone product, and can be only used with our hotel software, booking engine or a channel manager, the number of users using these systems will be able to access this service. In short, yes, this service offers multi-user capability.

What is this service generally used for?

• Our hotel reputation management software is used to manage a hotel’s all online reviews from one place. With this system, a hotelier can monitor and respond to all reviews. You can also perform sentiment analysis of all ratings and reviews, as well as competitor analysis.

Does this service offer an API?

• No, we do not offer an API.

What are some applications this service is commonly used in tandem with?

• It is commonly used with our cloud-based hotel management system eZee Absolute, online booking engine eZee Reservation and hotel channel manager eZee Centrix.

Does this service offer guides, tutorials and or customer support?

• Yes, We provide 24*7 customer support, video tutorials and also a dedicated account manager. Though, we don’t offer a dedicated guide for this service.

Vendor Information

Vendor Information

Vendor Information

Other

• Enterprises

• Web App

• iOS
• Android

Other

• Agencies
• Enterprises

• Web App

Other

• Personal
• Startups
• SMEs
• Agencies
• Enterprises

• Web App