Compare Reply vs Second CRM vs Erply

Erply

Retail
 (4)
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Crozscore:

82%
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100%
42%
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Crozscore:

82%
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70%
46%
interest falling
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Software Description:

Reply is a sales acceleration platform, which automates one-to-many communication and scales cold your outreach capability, while keeping it completely personal. It increases a sales team's bandwidth and lowers costs, which equals more revenue for the company.

Whether it's inbound, outbound, recruiting, account management, business development, new user trials or existing customers - Reply takes care of outreach at scale.So sales reps can focus on speaking to prospects already in the pipeline.

The main use cases for Reply are:

  • Outbound Sales - automate outbound outreach to significantly scale sales and empower revenue growth.
  • Inbound Sales - engage in communication with potential customers and close more inbound deals.
  • Account Management - communicate with existing customers on a personal level.
  • Recruiting - reaching out to prospective job candidates.
  • Business Development - building relations with future partners.
  • FundRaising - reaching out to possible investors.
  • PR Outreach - pitching journalists and reporters with your idea.

Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Software Description:

The most versatile POS System to run and grow a successful retail business.

Erply’s POS helps your company save money, efficiently execute transactions, and make more informed business decisions. We have a very intuitive POS interface that’s accessible on desktops, laptops, iPads, Android devices, mobile phones, Windows and iOS operating systems – and of course, through point of sale devices.

Our solution brings the power and functionality of a traditional POS system to a handheld device, giving your business a professional feel without the professional cost. All POS transaction data entered into the app will automatically be synchronized in real time with your Erply account, leaving all of your books and reports completely accurate 100% of the time.

We’ve built easy-to-use tools right into our POS to help you systematically gather information about your customers, share promotions, cross-sell, look up product information, set up a rewards program, and so much more. We aim to help create a more positive and informed transaction experience for both customers and businesses.

Why choose Erply

Dedicated to helping you

Phone support seven days a week
Dedicated onboarding agents
1-on-1 demos and training tutorials
Support ticket SLA and escalation process

Functionality like no other

Real-time updates and offline capabilities
Detailed purchase order and invoice tracking
Comprehensive inventory management
Built-in loyalty programs and promotions

Scale up

E-commerce apps that grow with your business
Trusted by start-ups and Fortune 500 companies
Robust servers manage billions of transactions annually
Supports over 15 languages

Security in the cloud

Cloud-based and accessible from anywhere
Encrypted data with 24/7 backup
Compliant with SAS 70/SSAE 16 requirements
Consistent and automatic security updates

Retail that’s flexible

Retail, wholesale, and franchise management
Interactive, customizable reports.
Hardware agnostic
Grouping by the user, customer, and product

Integrations

Integrate with e-commerce like Shopify
Customizable plugins suitable for all business needs
Easy-to-integrate API kits
Import data easily from existing POS software

Features:

  • API
  • Notifications
  • Lead Management
  • Scheduling
  • External Integrations
  • Data Export
  • Contact Management
  • Audience Targeting
  • Contact Sharing
  • Email Integration

Features:

Features:

  • File Transfer
  • File Sharing
  • Product Catalog
  • Dashboard
  • Accounts Payable
  • Forecasting
  • SAP Integration
  • Third-Party Plugins/Add-Ons
  • Order management
  • PayPal
  • Customer Management
  • Inventory Tracking
  • Multi-User
  • Supplier Management
  • External Integrations
  • Data Export
  • Data Visualization
  • Multi-Currency
  • Payment Processor
  • Notifications
  • Contact Management
  • Tax Management
  • API
  • Data Import
  • Balance Sheet
  • CRM Integration
  • Calendar Management
  • Billing/Invoicing

Summary:

  • Email Automation Tool:Design a series of personalized emails with automatic follow ups. Our system will automatically pause people that replied.

  • Detailed Analytics: See what happens to your emails once you send them. Reply tracks your delivery, click, open and reply rates. A\B test your emails copy and find what templates work best.

  • Inbox Replies: All replies will go straight to you inbox. Reply connects to your email account and all sent messages appear 100% manually typed.

Summary:

  • Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

  • Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

  • Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

  • Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

  • Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

  • Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $24.00/month
  • Credit card required: No
  • Starting from $24/user/month

    Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

POS WITHOUT INVENTORY

$39.00
1 user(s) / month
Included in plan:
  • 1 Point of Sale Licence
  • Easy to Use Point of Sale
  • Basic x-/z-reports to run your shop
  • Basic CRM
  • POS Mobile App
  • Cayan Integrated Payments
  • mPOS
  • Email Receipts
  • Flexible Hardware Support
  • Bluetooh Peripheral Support
  • Pop-up Shop Support
  • Limited e-mail support only
  • No Warehouse Management

INVENTORY ONLINE & OFFLINE

$69.00
1 user(s) / month
Included in plan:
  • 1 Warehouse Licence
  • Real-time Inventory Backend System
  • Product Management
  • Inventory Database
  • Reporting
  • Supplier Management
  • Purchase and Receiving
  • Packing Lists
  • Barcode Labels
  • Cycle Counts
  • Multiple Product Types
  • Kitting
  • E-mail Purchase Orders
  • Mobile Inventory
  • Customizable Document Designer
  • Shopify Integration
  • E-commerce API
  • Import/Export Tools

INVENTORY + POS

$99.00
1 user(s) / month
Included in plan:
  • 1 POS + 1 Warehouse Licence
  • Easy to Use Point of Sale
  • mPOS
  • Inventory Database
  • Advanced Reporting
  • Advanced Customer Database + API - 1M customers
  • Purchase and Receiving
  • Supplier Relationship Management
  • Gift Cards, Store Credit System
  • Promotions/Coupons and Marketing Intelligence
  • Quotes/Sales Orders/Invoices
  • Sales Commission Calculations
  • Customizable Document Designer
  • Wholesale
  • House Accounts
  • Customer Facing Display
  • Full API Access
  • WMS - Warehouse Management System

ENTERPRISE


1 user(s) / month
Included in plan:
  • Franchise HQ Module
  • Chain HQ Module
  • Multi-store Point of Sale
  • Inventory Management
  • We can integrate your bank & EMV
  • Customer Facing Display with Ad Module
  • Advanced Customer Database + API - 10M customers
  • 900+ POS Registers Supported
  • Gift Cards, Store Credit System
  • Promotions/Coupons and Marketing Intelligence
  • Invoicing/Quoting
  • ERP Integration
  • Full API Access
  • House Accounts
  • Wholesale, EDI Integration Option
  • WMS - Warehouse Management System
  • EDI Integration Option
  • mPOS
  • Dedicated Customer Management Cloud
  • High Scalability (800+ locations)
  • Customized Onboarding
  • Project Management
  • Promotions/Coupons Engine
  • Centralized Reporting
  • Commission Management
  • Centralized Purchasing
  • Development
  • Professional Services
  • Endless Integrations
  • Sandbox Account
  • Dedicated SLA
  • Transition Services
  • Dedicated Account Team
  • World-class Security & Hosting
  • Over 200 Custom Add-On Modules

FAQs:

FAQs:

    Who are the main user groups of this service?
  • Small to mid-market businesses, typically having number of employees between 11-99.

  • What is this service generally used for?
  • Manage Sales & Marketing, Customer Support and Business Operations

  • What platforms does this service support?
  • Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

  • What are some applications this service is commonly used in tandem with?
  • Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

  • Does this service integrate with any other apps?
  • Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

  • Does this service offer an API?
  • Second CRM offers two-way REST based web APIs to integrate with third-party applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

  • Does this service offer guides, tutorials and or customer support?
  • Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

FAQs:

    What platforms does this service support?
  • Supported devices/platforms:

    *Web applications
    *Desktop applications (Windows/Mac OS X/Linux)
    *Apple iPad, iPhone and iPod Touch
    *PDAs, smartphones (Android, BlackBerry, Symbian, Windows CE, Palm OS)
    *POS hardware – barcode scanners, customer displays, cash drawers, receipt printers, label printers, weight scales etc.

  • Does this service offer an API?
  • Yes.

    Build a better retail experience with Erply’s easy-to-use API.

    With Erply API, you have complete control over how your retail business is run. Develop your own applications to streamline your workflows and easily integrate them into the POS. Erply API is a cloud-based, full-featured platform designed to grow with your business. Build new apps on top of your POS or integrate existing applications into your point of sale solution.

    *Communicate with multiple apps to set up a webshop.
    *Program in new POS functionality.
    *Integrate with custom or third-party application.

    Retailers can use Erply API to build CRM solutions, customized product catalogs, automated sales applications, and more.

    Supported devices/platforms:

    *Web applications
    *Desktop applications (Windows/Mac OS X/Linux)
    *Apple iPad, iPhone and iPod Touch
    *PDAs, smartphones (Android, BlackBerry, Symbian, Windows CE, Palm OS)
    *POS hardware – barcode scanners, customer displays, cash drawers, receipt printers, label printers, weight scales etc.

  • What is this service generally used for?
  • Retail, wholesale, and franchise management

  • Who are the main user groups of this service?
  • Small businesses

    Franchise

    Enterprise

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

    Phone Support

    Need a quick answer? We’re just a phone call away! You can reach an Erply Support Technician 7 days a week. Our office hours are 8 am – 11 pm ET.

    Give us a call at (855) 463-7759 ext. 2.

    Email Support

    Have a question? Send us an email! Our average resolution time for tickets raised via email is 1.6 hours. All emails are answered during office hours.

    Send us your questions at support@erply.com.

    Additional Training

    Hiring new staff or need a refresher? Schedule a dedicated hour with one of our Support Technicians. Our one-hour training can cover up to four topics of your choosing, include a Q&A at the end, and we’ll provide you with a recording at your request.

    Also, User Guides are available for everybody on our website.

  • Does this service integrate with any other apps?
  • Yes.

    Businesses can use Erply’s robust API to program in new POS functionality, integrate with any outside applications, and achieve omnichannel retail.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
23.6k
Followers:
162

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.47k
Followers:

Other:

Who uses Reply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Second CRM
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Chinese, Thai, Malay, Indonesian, English, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Erply
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Estonian, English, Danish, Greek, Russian, Dutch, Finnish, French, German, Italian, Latvian, Lithuanian, Norwegian, Polish, Spanish, Swedish, Thai, Turkish, Vietnamese, Indonesian
Regional Restrictions:
No restrictions.
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