Compare Reply vs noCRM.io vs Olark

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Crozscore:

81%
what is this?
73%
41%
interest rising

Crozscore:

90%
what is this?
96%
38%
interest rising

Crozscore:

87%
what is this?
83%
58%
no significant changes
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Software Description:

Reply is a sales acceleration platform, which automates one-to-many communication and scales cold your outreach capability, while keeping it completely personal. It increases a sales team's bandwidth and lowers costs, which equals more revenue for the company.

Whether it's inbound, outbound, recruiting, account management, business development, new user trials or existing customers - Reply takes care of outreach at scale.So sales reps can focus on speaking to prospects already in the pipeline.

The main use cases for Reply are:

  • Outbound Sales - automate outbound outreach to significantly scale sales and empower revenue growth.
  • Inbound Sales - engage in communication with potential customers and close more inbound deals.
  • Account Management - communicate with existing customers on a personal level.
  • Recruiting - reaching out to prospective job candidates.
  • Business Development - building relations with future partners.
  • FundRaising - reaching out to possible investors.
  • PR Outreach - pitching journalists and reporters with your idea.

Software Description:

Unlike traditional CRM software, noCRM.io by You Don't Need a CRM simplifies an otherwise complex process with an intuitive interface and features built from a salesperson’s perspective.

Boost productivity by creating leads in seconds from any source (business card, spreadsheet, email, websites, or other apps), customize your own pipeline and manage your sales cycle from end to end.

Key Features:

☆ Customizable to match your sales process.

☆ Create leads from business cards, websites, and emails easily.

☆ Import / export from a spreadsheet.

☆ Stay on top of your leads with a "To do" action and reminders synchronized with your calendar to follow up.

☆ Monitor the health of your pipeline with visual pipelines and know exactly where leads are at in the sales process.

☆ Connect to thousands of other SaaS applications through our API or Zapier.

☆ Emphasized team management and collaboration.

☆ Available in English, French, Spanish, Portuguese, Russian, and German.

Software Description:

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Features:

  • API
  • Notifications
  • Lead Management
  • Scheduling
  • External Integrations
  • Data Export
  • Contact Management
  • Audience Targeting
  • Contact Sharing
  • Email Integration

Features:

  • Data Visualization
  • Notifications
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Customer Management
  • Contact Management

Features:

  • Analytics
  • API
  • Chat

Summary:

  • Email Automation Tool:Design a series of personalized emails with automatic follow ups. Our system will automatically pause people that replied.

  • Detailed Analytics: See what happens to your emails once you send them. Reply tracks your delivery, click, open and reply rates. A\B test your emails copy and find what templates work best.

  • Inbox Replies: All replies will go straight to you inbox. Reply connects to your email account and all sent messages appear 100% manually typed.

Summary:

  • Create leads in a matter of seconds from your website contact form, mobile business card, spreadsheet or email

  • Each lead is a "To do" so you'll never forget about it

  • Reminders are automatically synced with your calendar

  • Customizable to match your sales process

  • Pipeline view allows users to know exactly where leads are in the sales process

  • Great statistics with breakdown by tag, user, category

  • Easily assign leads to sales people

  • Import and Export from excel or CSV

  • Connect with hundreds of apps using our API and Zapier

  • Mobile app for both IPhone and Android

Summary:

  • Simple install: Just copy and paste an HTML snippet.

  • Visitor details: Know who and what's going on your website.

  • Transcripts: Every chat recorded for review.

  • Chat ratings: Get instant feedback from customers.

  • Reporting: Detailed, real-time reports.

  • Proactive chat: Directly or with targeted, automated rules.

Starter

$10.00
1 user(s) / month
Included in plan:
  • Check our pricing page

Expert

$17.00
1 user(s) / month
Included in plan:
  • Check our pricing page

Pricing:

  • Credit card required: N/A
  • Ultimate: $219 Month/15 operators.
    Platinum: $116 Month/8 operators.
    Gold: $44 Month/4 operators.
    Bronze: $15 Month/1 operator.
    14 days free trial for any plan.

FAQs:

FAQs:

    What is this service generally used for?
  • To stay on top of your sales pipeline, manage you leads, and turn prospects into customers.

  • Who are the main user groups of this service?
  • This product is to be used by salespeople, sales teams, managers and CEOs.

  • What are some applications this service is commonly used in tandem with?
  • Can be used with lead generation software, marketing automation apps as well as accounting software such as Freshbooks or Quickbooks. Connection to hundreds of other apps can be done through Zapier.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we provide an online help center; an academy full of help documents; a YouTube channel with tutorials and we also organize weekly introductory webinars. Customer support is also available directly from inside the app.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multi user and team support is included.

  • What platforms does this service support?
  • Works on any computer with a modern browser as well as with mobile apps for IPhone and Android.

  • Does this service integrate with any other apps?
  • Yes, we have direct integration with Google Apps, Freshbooks, Quickbooks, and Zapier. Other apps can be connected via Zapier and our API.

  • Does this service offer an API?
  • Yes. The API is quite complete, as our mobile App is built on it.

FAQs:

    Who are the main user groups of this service?
  • It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

  • What is this service generally used for?
  • Olark is generally used for live chat customer support.

  • What platforms does this service support?
  • Mobile and desktop — iPhone, Android, Windows and Mac

  • What are some applications this service is commonly used in tandem with?
  • This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

  • Does this service integrate with any other apps?
  • Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

  • Does this service offer an API?
  • Olark live chat has an API available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another and they can set up groups.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: FAQs, knowledge base, online support, phone support, video tutorials.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Palo Alto
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2008
Based in:
Ann Arbor
Employees:
11-50
Likes:
Followers:

Other:

Who uses Reply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses noCRM.io
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Portuguese, Spanish, German, French, English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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