Compare Reply.ai vs Dialer360 vs Cien

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Crozscore:

76%
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100%
32%
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Crozscore:

61%
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23%
interest falling

Crozscore:

70%
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90%
25%
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Software Description:

Reply.ai is an enterprise level bot building and management platform that makes business to consumer communication less inconvenient. We facilitative business to consumer communication at scale, allowing businesses to optimize and grow conversations with their customers across channels, markets, and languages, all while maintaining the highest security standards.

We work with NIKE, Starbucks, KIA, Prudential, Ad Council, Hilton, and others.

Software Description:

Dialer360 is a call center software which provides its support and consultancy to inbound and outbound call centers. We are serving call centers from small scale to large scale. We provide high availability, zero downtime and best quality services. Our dedicated team of developers customize the flow according to your needs and make your call center work affectively like you want.

Our 24/7 call center support agents provide your with best experience for running your call center smoothly. We understand that in a call center every minute is important. We want you to just focus on selling and leave all support issues for us.

We have customized software for your best productivity, reporting and monitoring. Our separate dashboard for managers and recording portal make it very easy to do daily call center jobs.

Our custom developed CRM system is integrated with your portal, which help you to keep a record of all your customers, their conversation activity, documents and email in one place.

Software Description:

Cien is a mobile app that you engage with every day to get info and advice that drives the right sales behavior via a user-friendly interface with screens tailored for reps, managers, and executives. Cien’s AI engine takes your CRM data and continually predicts what will happen next in the sales cycle and provides guidance on what you should do now to close the sale. Everything is measured in real time so if the facts change, the forecast changes as well.

Cien evaluates your sales team’s individual attributes such as closing skills, product knowledge, and work ethic. It also tracks your company’s macro environment which includes competition and seasonality, as well as the overall team mood. Additionally, it factors in the quality and potential of your leads and pipeline.

Cien measures and predicts the characteristics that drive productivity to determine their importance for your company given its current situation. Don’t repeat the old playbook when facts on the ground are different. Cien highlights where the low hanging fruit is for each team member and role, and makes it easy to commit to and track the impact of key initiatives.

Features:

  • Multi-User
  • Notifications
  • External Integrations
  • Customer Management
  • Contact Management
  • Dashboard
  • Analytics

Features:

  • Call Disposition
  • Call Tracking
  • Softphone
  • Customer Management
  • Social-Media Integration
  • Lead Management

Features:

  • Referral Tracking
  • Conversion Tracking
  • Data Export
  • Data Import
  • API
  • Data Visualization
  • Dashboard
  • Multi-User
  • Notifications
  • External Integrations
  • Forecasting
  • Analytics

Summary:

  • Enterprise chatbot platform

  • Reduce your customer support volume with chat automation

  • Communicate with your customers at scale on messaging

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Premium

$35.00
1 user(s) / month

Yearly

$39.00
1 user(s) / month
Included in plan:
  • Access to the Cien App

Monthly

$49.00
1 user(s) / month
Included in plan:
  • Access to the Cien App

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Cien offers quick-start guides, in-depth tutorials, and has a customer support team ready to answer any questions.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce

  • Does this service integrate with any other apps?
  • Yes.

  • What is this service generally used for?
  • Cien is primarily used for B2B SaaS sales teams who wish to increase their sales productivity

  • What platforms does this service support?
  • Web apps and native mobile apps

  • Who are the main user groups of this service?
  • Sales teams, managers, and leaders

Publisher:

Founded:
-
Based in:
New York
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
27

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
905

Other:

Who uses Reply.ai
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Dialer360
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Cien
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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