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About Reply.ai

Reply.ai is an enterprise level bot building and management platform that makes business to consumer communication less inconvenient. We facilitative business to consumer communication at scale, allowing businesses to optimize and grow conversations with their customers across channels, markets, and languages, all while maintaining the highest security standards.

We work with NIKE, Starbucks, KIA, Prudential, Ad Council, Hilton, and others.

About Netomi

Netomi is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. msg.ai works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. The platform’s deep learning natural language understanding engine enables the AI to take the next best action, ensuring high-quality support every time. Netomi easily integrates into an organization’s business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.

About Balto

Balto is an AI that listens to phone calls and then prompts your rep what to say next. Balto goes beyond call analytics and gives companies powerful live tools:

  • Automatic on-call guidance
  • Live negotiating tips and objection handling
  • Real-time rapport building
  • Consistent and immediate training
  • Custom scripting
  • The language needed to move the call forward

Companies that benefit from Balto are those that utilize call centers like sales teams, collection agencies, customer support teams, and fundraising ventures. Balto is able to service these companies by providing live AI guidance for their reps and helping to elevate their numbers right now.

Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling
  • SEO

Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling
  • SEO

Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling
  • SEO

Summary

  • Enterprise chatbot platform

  • Reduce your customer support volume with chat automation

  • Communicate with your customers at scale on messaging

Summary

  • Built for Enterprise

  • Process & System Integrations

  • Natural Language Understanding

  • Agent / Human Collaboration

  • AI Studio

  • Ongoing Reinforcement Learning

Summary

  • Intelligent call guidance

  • Live call coaching

  • Rapport building

  • Real-time rep training

  • Objection handling

  • Negotiation tips

  • Call de-escalation

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
  • Out-of-the-box integrations include Shopify, Magento, Demandware and many others, and we can integrate with any bespoke system that has a well-defined API.

  • What is this service generally used for?
  • To automate high-quality resolutions to customer support queries across email, chat and social.

  • Who are the main user groups of this service?
  • Enterprise brands across eCommerce/retail, tech/telco, travel, and financial services / insurance.

  • What platforms does this service support?
  • Email, Chat (Mobile and Web), and Social Messaging.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
New York
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Reply.ai
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Netomi
  • Enterprises
Languages:
English, Spanish, German, Indonesian
Regional Restrictions:
N/A

Other

Who uses Balto
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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