Compare Remote Utilities vs ScreenMeet Support vs FixMe.IT

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Software Description:

Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.

Software Description:

Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android).

Integrated with all leading CRM's, ScreenMeet Support is next generation remote support.

We make it simple for SaaS, E-com and mobile companies to see and troubleshoot their customers' issues in real-time.

Software Description:

Tailored to the needs of small and medium-sized businesses, Techinline FixMe.IT is a remote support application that’s easy-to-use and cost-effective, yet delivers a wide range of features that allow you to handle even the most complex support issues.

FixMe.IT enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, it utilizes the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for our users. With FixMe.IT, your support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Features:

Features:

  • Multi-User
  • External Integrations

Features:

  • 2-Factor Authentication
  • Multi-User

Summary:

  • Remote access over LAN — connect directly to a remote PC using its IP address or DNS name.

  • Remote access over the Internet — bypass firewalls by using our built-in and free cloud service.

  • Unattended access — deploy the Host module for 24/7 access to a remote PC.

  • Self-hosted server — route all remote connections through your own intermediary server.

  • Unlimited one-to-many sessions — connect to multiple remote PCs simultaneously.

  • RDP-over-ID lets you start an RDP session over the Internet using Remote Utilities as transport.

  • Attended access — provide ad hoc remote support over the Internet using the Agent module.

  • Multi-monitor support — switch between monitors connected to the remote PC.

  • Record high-definition video of a remote session for viewing and auditing later.

  • MSI file is available for free — you can configure it using the built-in MSI configurator.

Summary:

  • Remote Support

  • Co-Browse Apps on iOS

  • See Any Android Device

  • Remote Control any PC

  • Remote Control any MAC

  • Cloud-Based Recording

  • All Web-Based for Support Agent

Summary:

  • Multi-session handling – support an unlimited number of on-demand remote users at the same time

  • Unattended access – configure remote machines for unattended access

  • Two-way desktop sharing – view the remote user’s desktop or share your local desktop with them

  • File transfer – easily transfer files to/from a remote computer via drag-and-drop or copy-paste

  • Multi-window control – open up and control multiple remote desktops at the same time

  • Multi-monitor support – view and conveniently switch between displays connected to a remote computer

  • Remote screen scaling – adjust and easily navigate a remote screen of any size

  • Video session recording – record videos of remote desktop sessions for demo or auditing purposes

  • Branding – customize the FixMe.IT Client app and integrate it into your website

  • Reboot and automatically reconnect – reboot the remote computer and reconnect without terminating a session

Free license

Free
Included in plan:
  • Can control up to 10 remote PCs
  • Complete program functionality
  • No ads

STARTER

$99.00
One-off payment
Included in plan:
  • All program features except full silent install
  • Pay per concurrent tech
  • Each tech can control up to 20 remote computers

MINI

$249.00
One-off payment
Included in plan:
  • All program features except full silent install
  • Pay per concurrent tech
  • Each tech can control up to 50 remote computers

PRO

$499.00
One-off payment
Included in plan:
  • All program features
  • Pay per concurrent tech
  • Each tech can control an unlimited number of remote computers
  • Full silent install

Basic

$19.00
1 user(s) / month
Included in plan:
  • All Features
  • All Platforms

Premium

$39.00
1 user(s) / month
Included in plan:
  • Recording
  • All Features
  • All Platforms

Monthly subscription

$30.00
1 user(s) / month
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Yearly subscription

$300.00
1 user(s) / year
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

FAQs:

    What platforms does this service support?
  • Windows, iOS, Android

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Remote Desktop Manager, Microsoft Remote Desktop Services (RDP/RDC).

  • Who are the main user groups of this service?
  • Enterprise IT departments, small business owners, helpdesk technicians.

  • What is this service generally used for?
  • Remote access, remote support and network administration.

  • Does this service offer an API?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • Remote Desktop Manager, Microsoft Remote Desktop Services (RDP/RDC).

FAQs:

    Does this service integrate with any other apps?
  • Yes, Salesforce, ServiceNow and Zendesk

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, will full reporting capabilities.

  • What platforms does this service support?
  • Web-based for agent. Windows, Mac, iOS and Android for end-user.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, absolutely!

  • Does this service offer an API?
  • No, it doesn't.

  • What are some applications this service is commonly used in tandem with?
  • Zendesk Tickets; Zendesk Chat; Salesforce Service Cloud; ServiceNow.

  • Who are the main user groups of this service?
  • Customer Support Agents in SaaS, e-com and mobile companies.

  • What is this service generally used for?
  • Complex technical support issues.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • No.

  • Who are the main user groups of this service?
  • IT pros from businesses of all sizes across a variety of industries.

  • What is this service generally used for?
  • Remote technical support, remote access, online demonstrations and training.

  • Does this service offer guides, tutorials and or customer support?
    • Online support center & knowledge base
    • Email support
    • Phone support
    • LiveChat support
    • Demo videos
  • Does this service integrate with any other apps?
  • No.

  • What platforms does this service support?
  • Microsoft Windows, including:
    * Windows XP SP3
    * Windows Vista
    * Windows 7
    * Windows 8/8.1
    * Windows 10
    * Windows Server 2003
    * Windows Server 2008
    * Windows Server 2012
    * Windows Server 2016

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.61k
Followers:
196

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
601
Followers:

Other:

Who uses Remote Utilities
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Czech, Arabic, English, Portuguese, Chinese, Danish, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses ScreenMeet Support
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses FixMe.IT
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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