Compare Relay Communication vs Vision Critical vs User Testing

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Crozscore:

56%
what is this?
30%
interest falling

Crozscore:

83%
what is this?
61%
46%
interest rising

Crozscore:

81%
what is this?
42%
56%
interest falling
Relay Communication screenshot Vision Critical screenshot view 4 more User Testing screenshot view 4 more

Software Description:

Relay is solving a massive problem: communication between businesses and customers is broken. Despite the radical shift that's occurred in P2P communications, businesses are still mired in outdated methods like email, phone, and direct mail that doesn't meet customers' expectations for connected, contextual communications.

Relay is a new web-based messaging solution built for the enterprise that drives rapid and significant mobile adoption and engagement with customers. A connection on Relay enables a persistent stream of secure, high-impact communications that makes it easy for customers to take action during moments of truth.

Relay has not only designed the messaging solution, but a highly effective approach to onboarding that gives businesses an easy and straightforward path to implementing their digital customer experience.

Software Description:

This is a customer intelligence platform used by customer-led companies. The platform comes with the Relationship Memory function which connects existing knowledge with attitudinal data that users accumulate from insight community.

Leaders from the world’s largest companies have made it clear: to boost revenue, increase profitability and build customer loyalty, you must make decisions with an understanding of customer actions, attitudes, and opinions. Vision Critical enables business users to create engaged and safe communities of customers to gather real-time actionable consumer intelligence. It is performed through a branded community website that engages the audience and enables them to share ideas and attain continuous insight.

Software Description:

UserTesting enables website owners or service vendors to set up customer interviews, and get videos of real people speaking about their experiences. It provides actionable insights to develop better products.

The idea behind this service is that people have their websites reviewed by the end user, for which they are paid $10. The knowledge they obtain will help them recognize where users may have a problem with their website, app, or prototype. It is used by designers, game developers, but also by big brands such as PayPal, CNN, WordPress, Adobe, Facebook, Twitter or Microsoft.

Features:

  • Notifications
  • API
  • External Integrations
  • Customer Management
  • Chat

Features:

  • Customer Management
  • Scheduling
  • Dashboard
  • Notifications
  • Data Visualization

Features:

  • Scheduling
  • Notifications
  • Dashboard
  • Data Export

Summary:

    No key features associated with this application.

Summary:

  • Build Communities and Engage Members

  • Advanced Recruitment Tools

  • Progressive Profiling

  • Deep Audience Segmentation

  • Target and Run Activities

  • Real-Time Community Engagement Metrics

  • Advanced Search Functionality

  • Sparq Authoring

  • Survey Templates

  • Private Discussion Boards

Summary:

  • Longitudinal tests

  • A/B test variations

  • Reactions to photos

  • Searching for an app

  • Landing pages

  • Searching Google for your site

  • Your Facebook page

  • Moderated and unmoderated studies

  • Focus groups

  • Competitive benchmarking

Pay for what you get


Included in plan:
  • fixed monthly price
  • plus price per customer connection

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: Help Center, Email Support, Phone Support, and Knowledge Base.

  • What platforms does this service support?
  • This is a cloud-based software.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • Main users of Vision Critcal are large and customer-centric enterprises.

  • Does this service offer an API?
  • No.

  • What is this service generally used for?
  • This service is generally used as a cloud-based customer intelligence platform.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with social media and CRM platforms.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: Webinars, Tips, FAQs, Phone Supports, Email Support.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with screen recorders.

  • What platforms does this service support?
  • This is a web-based service.

  • Does this service offer an API?
  • No API offered.

  • Does this service integrate with any other apps?
  • No.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, and designers. It is designed specifically for Enterprise-sized companies.

  • What is this service generally used for?
  • This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, and prototypes.

Publisher:

Founded:
-
Based in:
Radnor
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Mountain View
Employees:
201-500
Likes:
Followers:

Other:

Who uses Relay Communication
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Critical
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, English, German
Regional Restrictions:
No restrictions.

Other:

Who uses User Testing
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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